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Richmond Public Library Richmond Public Library
2001 Annual Report
Richmond Library Board 2001

L-R: Henry Beh, Tung Chan, Colleen Chambers, Cllr Derek Dang, Keiron McConnell, Lesley Wood Bernbaum (Vice Chair), Perry Mazzone (Chair), Archie Campbell, Geoffrey Bargh
Highlights from the Library Board Chair, Lesley Wood Bernbaum

Milestones

2001 Year at a Glance

Branching Out

Beyond Books:
Technology Connects You to the World

Lifelong Learning in a Wired World

Activities for all Ages

Something for Everyone

Statement of Revenue and Expenditures

What was Borrowed

Senior Staff


Highlights from the Library Board Chair Lesley Wood Bernbaum

Reading Buddies Celebrating our 25th anniversary of service to the community in 2001, Richmond Public Library (RPL) offered exciting, new cyber services, improved collections and innovative programs targeted at teens, seniors, and the Chinese and Punjabi communities. Our goal to develop a service mix designed to meet the informational, educational and recreational needs of various age groups, as well as the information needs of business and organizations was accomplished in 2001.

While responding to the rapid growth in library use, RPL continued to provide high levels of service at a low cost. We offered adult, teen and youth programming intended to inspire, educate, inform and develop skills, and did so in partnership with community groups and organizations. Throughout the year, RPL staff provided information, collections and services in a variety of formats and languages to meet the majority of public expectations.

In order to supplement and enhance the integral support provided by the Mayor and City Council, the library actively pursued and developed numerous business and community partnerships, sponsorships and donation opportunities. Dozens of community sponsors and donors gave generously to the library.

Most notable for their spirit of volunteerism and tireless fundraising efforts, are the Friends of the Richmond Public Library. In the year 2001 this dedicated group’s generous donations totalled $25,000. Our esteemed donor Mr. Kwok-Chu Lee donated over 9,400 Chinese language books worth $27,592 plus $20,000. TD Canada Trust generously donated $10,000 for the purchase of an Educational Toy Library; and Kingston College donated $4,000, making it the largest supporter of the library’s 2001 Annual Young Adult Writing Contest.

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Milestones

  • Over 1,000 people attended the library’s 25th Anniversary Celebration
  • 34% increase in Web page requests over last year
  • 1,650 people attended Chinese New Year Celebration
  • 4,766 children joined the Summer Reading Club, a 39% increase over last year
  • 1,897 programs carried out with 55,269 attendees
  • 1,576,915 people used RPL in 2001

2001 Year at a Glance

Library customers who regularly use their library cards 133,290
Number of books, videos & CDs borrowed 3,305,044
Number of reference questions answered 204,409
Number of people who attended library programs 55,269
Number of Internet, catalog and computer terminals 129
Number of Chinese language items available 72,000

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Branching Out

Improving services and collections for customers of all ages means innovating, anticipating and responding to the community’s needs.
  • Educational Toy Library introduced.
  • Increased number of daily storytimes offered at all branches.
  • Offered Introduction to the Internet for Seniors classes.
  • Computer bookings increased to two hours a day per person.
  • Computer classes offered in English, Cantonese and Mandarin.
"I want to tell you library folks what a tremendous job you are all doing! I can't help but feel a huge sense of pride for the open-mindedness and forward-thinkingness...thinking out of the box...that our library epitomizes." (Library customer)

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Beyond Books: Technology Connects You to the World

RPL staff helps customers of all ages navigate technology.
  • More computers were purchased and hardware and software were upgraded.
  • Introduced Kids Internet Stations at all three branches with special interface containing links selected for kids and parents.
  • Internet service upgraded to 3.0 MB to provide the community with speedier Internet access.
  • Computer classes offered in English, Cantonese and Mandarin.
"Yesterday was my Canadian Citizenship Test and I prepared for the test from your site [Canadian Citizenship Practice Test). I just want to tell you that you are doing a perfect job and now I am waiting for my oath date. Thank you very much." (New immigrant & library customer)

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Lifelong Learning in a Wired World

Technology connects people to the world of information and recreation.
  • Popular Reading Suggestions Web page introduced, with over 1,500 requests in 2001.
  • Seniors Web page and genealogy Web page added to RPL’s Web site.
  • My Picks email/Web-based new books notification service introduced.
  • Remember Me feature on Web site created to facilitate personalization.

"The Ask Us staff are absolutely amazing at what they do!" (Customer using online reference service)

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Activities for all Ages

From babies to seniors, innovative programs and services abound.
  • Reading Buddies program launched for school-age children.
  • After-School Tutoring program started with teen tutors.
  • Chinese language programs expanded - over 5,800 people attended 163 programs.
  • Teen programs expanded: Basic HTML; Personal Training; writing workshops; Comicopia; and Teen Henna party.
  • Children’s programs expanded: Computer club for girls; Microsoft Word for kids; and literature-based programs
"We live in Richmond, and are members of this amazing library. This is just to let you know you and the staff are doing a great job!!" (Library customers)

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Something for Everyone

The library has over 440,000 items in the collection:

  • Books
  • Videos & DVDs
  • CD music, software & CD-ROMs
  • Internet access
  • Electronic databases
  • Educational Toy Lending Library
  • Newspapers & magazines
  • Books in 8 languages
  • 2,449 new Punjabi videos, DVDs, CD Music and books added to the collection.

"I have found staff's manner to be very helpful, from trouble shooting computers, to finding resources both in the community and on the Net. I think it is an excellent service offered. The resources and accessibility are excellent. The hours good and the staff fantastic. Score 10/10. Well done." (Library customer)

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What was Borrowed

Total circulation in 2001 : 3,305,044

Percentage of Total Circulation 2001
Adult books 29%
Children's books 27%
Chinese & other language books 26%
Videos, audios, CDs & Software 16%

Significant Increases in 2000

Items Borrowed Increases over 2000
Non-fiction videos 341%
Movie videos 60%
Chinese language CD music 38%
Young Adult Fiction 37%
Junior CD-ROM 29%
CD Music 22%
Non-fiction paperbacks 14%


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Richmond Public Library Statement of Financial Activities

Revenue ($)
City of Richmond contribution 5,464,283
Grants*457,336
Late charges and other revenue 503,556

Total 6,425,175

Expenditures ($)
Automation 126,555
Books and periodicals 1,157,468
Buildings, leases and maintenance 157,611
Utilities 176,806
Minor capital purchases 62,397
Resource sharing services 61,793
Salaries and employee benefits 4,188,619
Supplies and equipment services 266,917
General and administration 223,489

Total 6,421,655

Excess of revenue over expenditures 3,520
Surplus, beginning of year 14,143
Surplus, end of year 17,663

Statement of Donated Funds ($)
Balance, beginning of year 151,283
Contributions 80,493
Expenditures (31,611)

Balance, end of year 200,165

*The Richmond Public Library Board acknowledges the Public Library Services Branch, Ministry of Community, Aboriginal and Women’s Services; the Bill and Melinda Gates Foundation; Urban Community Access Program, Industry Canada; and Human Resources Development Canada for their generous support.

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Senior Staff

Greg Buss, Chief Librarian and Secretary to the Board
Cate McNeely, Deputy Chief Librarian
Linda Bogdonov, Coordinator of Computer Services
Shelley Civkin, Head of Readers' Advisory
Wendy Jang, Head of Multilingual Services
Helen Moore, Head of Youth Services
Mark Ellis, Coordinator of Reference and Information Services
Rina Hadziev, Acting Manager of Branch Services
Andrew Jankowski, Coordinator of Technical Services
Beryl Jeffrey, Manager of Public Services
Marie McKee, Head of Multimedia Learning Centre
Shirley Lew, Web Coordinator

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