All services are free to those who cannot afford a lawyer or obtain Legal Aid through pro bono clinics throughout BC. Lawyers do not represent in court but will give advice when a 30-minute appointment is made. Richmond clinics are at CHIMO Crisis Services (120 - 7000 Minoru Boulevard; 604-279-7077). Call to make an appointment.

Roster Program
Provides pro bono legal representation services to individuals and non-profit organizations of limited means.

Summary Advice Clinic
Lawyers volunteer for two hours each month as they advise people in up to four half-hour appointments. Contact for more information.

Vancouver Civil Chambers Duty Counsel Project
On a yearly or twice yearly basis, lawyers provide legal assistance and representation to unrepresented low and modest income litigants appearing in civil chambers at both Supreme Court and Court of Appeal levels.

Offers counselling and support for adults with learning disabilities and learning difficulties.

Offers services to help those with Alzheimers disease, and their family and friends. Call the toll-free number or see the Society's books and videos for more information.

Helps Chinese youth and parents understand the school system in Canada. Offers free academic consulting and drop-in tutoring services.

A society providing advocacy, information, and support to individuals with autism and their families in BC and the Yukon.

Summer Reimbursement Program
E-mail: eberaldin@autismbc.ca
Helps pay for summer activities. Child must be autistic to be eligible. Must be a member to access this service.

Help people with disabilities apply for and appeal the process for provincial and federal disability benefits. Helps people with disabilities understand their rights in housing, medical equipment, and supplies. Also provides workshops.

Advocacy Access Program
Phone:  604-872-1278
Toll Free:  1-800-663-1278
Helps people with disabilities apply for and appeal the process for provincial and federal and federal (CPPD) disability benefits. Helps people with disabilities understand their rights in housing, medical equipment, and supplies. Provides workshops.

Gives out information on dentists and dental issues in BC.

Find a Dentist
Web site: www.bcdental.org/Find_a_Dentist/DentistSearch.aspx
Use the website to find a dentist who is taking new patients. You can also find dentists who offer discounts for seniors or students and dentists who have payment plans.

Brings together foster parents, social workers, and other interested people to improve the standard of care for children in BC. Represents foster parents to provide good foster care and supports children and youth.

Camps for Kids
Foster parents can apply for funding and send their foster children, adoptive children, or birth children to any camp they choose. Any foster parent member in good standing who needs help sending their foster, adopted, or birth child/youth between the ages of 6 to 19 to camp can apply on the website.

Helps with subsidized and affordable housing in BC.

Rental Assistance Program
Web site: www.bchousing.org/Options/Rental_market/RAP
Phone:  604-433-2218
Fax:  604-439-4729
Toll Free:  1-800-257-7756
E-mail: webeditor@bchousing.org
Provides direct cash help to families with one dependent child and a household income less than $35,000 per year.

Shelter Aid for Elderly Renters (SAFER)
Web site: www.bchousing.org/Options/Rental_market/SAFER
Phone:  604-433-2218
Fax:  604-439-4729
Toll Free:  1-800-257-7756
E-mail: webeditor@bchousing.org
Helps people 60 and over with monthly cash payments to subsidize their rent for their homes.

Subsidized Housing
Web site: www.bchousing.org/Options/Subsidized_Housing
Phone:  604-433-2218
Fax:  604-439-4729
Toll Free:  1-800-257-7756
E-mail: webeditor@bchousing.org
Affordable housing is offered to those who meet the requirements. For more information, visit the website.

Tenant Services
Web site: www.bchousing.org/tenants/services
Phone:  604-433-1711
Fax:  604-439-4729
Toll Free:  1-800-257-7756
E-mail: tenantinquiries@bchousing.org
Tenant programs and information about the rights and responsibilities of a tenant is available on the website.

The Housing Registry
Web site: www.bchousing.org/Partners/H_S_Op/Tenant/Housing_Registry
Phone:  604-439-4159
Fax:  604-439-4729
Toll Free:  1-800-257-7756
E-mail: thehousingregistry@bchousing.org
Apply for affordable housing through The Housing Registry online or by paper application from the office. BC Housing can help to fill out the form.

An agency of the Provincial Health Services Authority. Offers mental health services to people in BC.

HeretoHelp
Web site: www.heretohelp.bc.ca
Phone:  310-6789
Offers the Distress Line Network if you want to talk to a volunteer specialist or need help about mental health. This is a free call and no area code is needed. Available 24 hours a day.

Helps those with schizophrenia and their families as well as those with other serious mental illnesses.

Gives information about registering and ordering certificates for birth, death, or marriage. The website gives information about legal name changes, adoptions, genealogical services, and search of wills and registry.

The only facility in BC devoted to the health of women, newborns, and families. Provides health services for the needs of women. You will need a referral from your family doctor to access clinics and services. Open 24/7; outpatient clinics and services are provided on weekdays during regular business hours.

Lactation Service
E-mail: fjones@cw.bc.ca
Provides information about breastfeeding to mothers, breastfeeding clinics, and prenatal multiples breastfeeding classes.

Pregnancy Options Service
Phone:  604-875-3163
Toll Free:  1-888-875-3163
A telephone service that helps women with unplanned pregnancies from around British Columbia find support, information, and services as close to home as possible. Staffed by unbiased counsellors. Call 1-888-875-3163 or 604-875-3163 within the Lower Mainland. Calls are confidential and anonymous.

211
Phone:  604-875-6381
E-mail: Inform@communityinfo.bc.ca
Gives free information about social, government, and community services. Available 24 hours a day, 7 days a week.

Alcohol and Drug Information & Referral Service
Phone:  604-660-9382
Toll Free:  1-800-663-1441
E-mail: Inform@communityinfo.bc.ca
A toll-free confidential phone line that gives help to people with addictions and substance abuse problems. Staff can give information about treatment services and self-help groups. Available 24 hours a day, 7 days a week.

Problem Gambling Helpline
Toll Free:  1-888-795-6111
E-mail: PGHelpline@bc211.ca
A toll-free confidential phone line offering help to those with a gambling problem. Offers referral information to counselling services and support groups. Available 24 hours a day, 7 days a week.

VictimLINK
Toll Free:  1-800-563-0808
E-mail: inform@communityinfo.bc.ca
A 24-hour, toll-free confidential phone line that gives help 7 days a week to victims of crime in BC and Yukon. Staff can give information and referral services or crisis support.

Youth Against Violence Line
Web site: www.youthagainstviolenceline.com
Toll Free:  1-800-680-4264
E-mail: info@youthagainstviolenceline.com
Call this phone line to report youth violence, to get help from police, or to get information about youth-related problems like bullying and gangs. Available 24 hours a day, 7 days a week.

Located at the south end of Railway Avenue, the buildings at Britannia celebrate the history of the fishing industry in Richmond and Steveston. Guided tours, summer day camps, and educational programs for all ages. Admission to the site and buildings is free, visitors are welcome.

A yearly public transit pass for low-income seniors and people with disabilities. You must apply for the pass each year and there is a cost of $45. You may purchase the pass if: (1) You get federal Old Age Security and either the Guaranteed Income Supplement or Spouse's Allowance, (2) You are only ineligible for the benefits listed above because you have not lived in Canada for 10 years, (3) You are aged 60 to 64 and receiving BC Employment and Assistance, or(4) You are receiving disability assistance under Employment and Assistance for Persons with Disabilities.

Offers many recreational and sports programs for people of all ages. Maintains a gym, fitness centre, dance and aerobics studio, badminton courts, and a games room.

This government agency aims to help low-income and older Canadians, people with disabilities, and First Nations live in quality, affordable homes.

Emergency Repair Program (ERP)
Web site: http://www.cmhc.ca/en/co/prfinas/prfinas_005.cfm
Offers financial aid to help low-income households in rural areas for emergency repairs needed for the safe occupancy of their home.

Home Adaptations for Seniors' Independence (HASI)
Web site: http://www.cmhc.ca/en/co/prfinas/prfinas_004.cfm
Helps home owners and landlords to pay for minor home repairs so that low-income seniors can still live in their homes on their own.

Homeowner Residential Rehabilitation Assistance Program - Homeowner RRAP
Web site: http://www.cmhc.ca/en/co/prfinas/prfinas_001.cfm
Helps low-income households who own and live in substandard housing with repairs so that it is safe to live in.

Rental Residential Rehabilitation Assistance Program - Rental RRAP
Web site: http://www.cmhc.ca/en/co/prfinas/prfinas_008.cfm
Offers financial help to landlords of affordable housing to pay for mandatory repairs to self-contained units occupied by low-income tenants.

Residential Rehabilitation Assistance Program - Rooming House RRAP
Web site: http://www.cmhc.ca/en/co/prfinas/prfinas_010.cfm
Offers financial aid to pay for needed repairs to rooming houses occupied by low-income tenants. Available in both rural and urban areas.

Residential Rehabilitation Assistance Program - Secondary/Garden Suite RRAP
Web site: http://www.cmhc.ca/en/co/prfinas/prfinas_002.cfm
Offers financial aid for the creation of a Secondary or Garden Suite for a low-income senior or adult with a disability.

Residential Rehabilitation Assistance Program for Persons with Disabilities - Disabilities RRAP
Web site: http://www.cmhc.ca/en/co/prfinas/prfinas_003.cfm
Helps homeowners and landlords pay for home repairs in housing for low-income persons with disabilities to make the home more accessible.

Residential Rehabilitation Assistance Programs - Conversion RRAP
Web site: http://www.cmhc.ca/en/co/prfinas/prfinas_009.cfm
Helps in the creation of affordable housing for low-income households by providing financial help to turn nonresidential properties into affordable, self-contained rental housing spaces or bed-spaces.

The Canada Revenue Agency is in charge of tax laws in Canada and runs programs that offer tax breaks and benefits.

Canada Child Tax Benefit (CCTB)
Toll Free:  1-800-387-1193
A tax-free monthly payment to help families with the cost of raising children under the age of 18. Other benefits, like the National Child Benefit Supplement and the Child Disability Benefit, may also be part of the payment. Contact Canada Revenue Agency to see if you qualify.

Goods and Services Tax/Harmonized Sales Tax (GST/HST) Credit
Toll Free:  1-800-959-1953
A tax-free payment that helps people with low or modest incomes make up for all or part of the GST or HST that they pay.

Individual Income Tax Enquiries
Toll Free:  1-800-959-8281
Automated service is available 24 hours a day, 7 days a week. Telephone agents are available Monday to Friday from 8:15am to 5:00pm.

My Account
Web site: http://www.cra-arc.gc.ca/esrvc-srvce/tx/ndvdls/myccnt/menu-eng.html
An online service that allows you to track refunds, view or change returns, check benefits, credit payments and RRSP limits, set up direct deposit, and more.

Surrey Tax Services Office
9755 King George Boulevard
Surrey,  BC   V3T 5E1   (Map)
Fax:  604-585-5769
Toll Free:  1-800-959-8281
Richmond residents mail their income tax returns or their application forms for GST credit to this address.

Free English Classes
Offers free English classes for foreign language-speaking people.

The Canadian Bar Association offers the following programs to the public.

Dial-A-Law
Web site: www.dialalaw.org
Phone:  604-687-4680
Toll Free:  1-800-565-5297
A free service offering transcripts prepared by lawyers to give information on topics of law in BC. Transcripts are offered in English, Chinese, and Punjabi, and available by telephone and online. Transcripts are available in audio format online as well.

Lawyer Referral Service
Web site: www.lrsbc.org
Phone:  604-687-3221
Toll Free:  1-800-663-1919
This service refers you to a lawyer who will discuss your legal problem with you for $25 (plus tax) for 30 minutes. Normal rates apply if you need more than 30 minutes. Hours of operation are Monday to Friday, 8:30am to 4:30pm.

A national, community-based organization of volunteers whose mission is to end cancer and to better the lives of people living with cancer. Invests in cancer research, provides information on all cancers, delivers support programs, and leads cancer prevention initiatives.

Cancer Information Service
Toll Free:  1-888-939-3333
E-mail: info@cis.cancer.ca
Free information about cancer, treatments, community programs, and ways to prevent cancer. Call from 9:00am to 6:00pm, Monday through Friday. Cantonese and Mandarin service is available 6:30pm to 8:30pm, Tuesdays and Thursdays.

Support Programs
The volunteer-led Support Programs enhance the quality of life of British Columbians living with cancer. The Volunteer Driver Program provides rides to and from primary cancer treatment. The Breast Prosthesis & Wig Banks provide fitting consultations for patients and follow-up resources as needed. To find out more about all Practical and Financial Support please call the Cancer Information Service.

Leads the fight against diabetes by helping people with diabetes live healthy lives while they work to find a cure.

Insurance for People Living With Diabetes
Toll Free:  1-866-266-0166
Works with Ingle International to provide access to insurance products and information for people with diabetes.

Teaches those who are visually-impaired to use professionally trained Guide Dogs to help with their mobility.

Aims to create awareness about Hemochromatosis, a potentially fatal disorder caused by iron overload. Promotes early diagnosis and treatment, and provides information and support to those who have this disorder.

Promotes liver health and reduces the rate and impact of all liver disease through research, education, and patient support programs.

Help Line Information and Referral Service
Phone:  604-707-6434
Toll Free:  1-800-856-7266
A confidential and anonymous telephone service providing information and referrals regarding viral hepatitis and all forms of liver disease. Aims to be accessible and enables callers to make informed decisions regarding their health.

Promotes the mental health of all and supports the recovery of people experiencing mental illness.

Pathways Clubhouse
Helps members recover from mental illness through an environment that focuses on the person’s strengths and talents. Creates opportunities for members to return to school, get employment, find a place to live, connect with their families, make new friends, and create successes. Provides education to increase awareness and understanding of mental illness and mental health.

Improves the lives of vulnerable people by mobilizing the power of humanity, in Canada, and around the world.

Family Support Program
Volunteers give support to families of children admitted to BC Children's Hospital and help with transportation and getting services that families need.

Health Equipment Loan Program (HELP)
108 - 2931 Olafsen Avenue
Richmond,  BC   V6X 2R4   (Map)
Phone:  604-278-4011
Gives short-term loans of basic medical equipment, by donation, to those recovering from surgery or injury, or living with mobility problems. Available equipment includes mobility aids, bath aids, toileting aids, walking aids, and aids to daily living.

Offers short-term loans of basic medical equipment, by donation, to people recovering from surgery, illness, or injury. Available equipment includes wheelchairs, walkers, crutches, and bathroom aids. A referral from a doctor is needed for all items. Call ahead to confirm equipment availability. Office hours are Monday to Friday from 8:30am to noon and Saturdays from 9:00am to 2:00pm. Closed on long weekends.

Offers services for families looking for child care in Richmond, as well as information on the types of child care available and what to look for when choosing a child care provider. Parents can pick up Child Care Subsidy application packages and get instructions on how to complete them.

Helps people in need by providing support services. Free services for residents, newcomers, and refugees including employment, housing, identity documents benefits and pension applications, counseling, support groups, crisis line, family violence support, law clinics, prevention workshops, tax clinic, and legal guidance.

Adult Crisis & Suicide Intervention Counselling
Short-term crisis counseling for adults who are experiencing crises in daily living. Professional consultations, public and employer education seminars also available.

Children's Counselling
Art and play therapy groups and individual counseling with qualified professionals to support children and youths aged 4 to 18 who have witnessed violence at home. Includes counselling for parents.

Crisis Line
Phone:  604-279-7070
Telephone support for people in emotional distress. Available 8:00am to midnight, seven days a week.

Neighbourhood Pro Bono Law Clinics
Professionals offer legal advice to people who cannot afford a lawyer. Clinics cover family, immigration, criminal, civil, and personal injury law.

Nova Transition House
Phone:  604-270-4911
Offers safe shelter, information, emotional support, practical assistance, education, and advocacy for women and their children who are leaving violence at home.

Outreach and Advocacy Service
8151 Park Road
Richmond,  BC   Phone:  604-247-1175
A free advocacy service that supports people in areas of employment, housing, income assistance and other government benefits, family violence, pensions, disabilitiesm, and taxes.

Parent Education Series
Education workshops for parents who want to communicate and strengthen relationships during challenging times with their children in their families.

Services for New Immigrants and Refugees
Offers information and support services for immigrants and refugees living in Richmond and South Delta. Helps individuals and families to identify issues, develop plans, address needs, and overcome barriers to adjusting to life in Canada. New immigrants and refugees get support in areas of identity documents and government benefits application, housing, and medical plans.

Suicide Bereavement Support Groups
Bi-weekly support groups, run by a professional counsellor, for people who have lost a family member or friend to suicide

Women's Counsellor
Phone:  604-279-7077
Counselling and support groups for women who have experienced violence in intimate relationships, including sexual assault and childhood abuse.

Youth Counselling
Offers counselling with qualified professionals for youths aged 13 to 19 who are in crisis, experiencing depression, at risk of suicide, concerned about a friend or family member who is depressed, or bereaved by suicide.

Offers many services, classes and clubs. Services are in English, Cantonese and Mandarin.

Income Tax Clinic
50 East Pender Street
Vancouver,  BC   V6A 3V6   (Map)
Phone:  604-658-8850
Fax:  604-687-6260
For seniors and low-income individuals. Held during tax season in March and April. Sign up for the clinic in early February. Service in Chinese and English. There is no fee for this service. Service is only available at the Chinatown location, please call for dates and times.

Canada's official source of immigration and citizenship information. Provides information about working, studying, and living in Canada and how to become a Canadian citizen.

Offers many community programs.

The city government runs day-to-day city services, including garbage and recycling programs, leisure services, emergency programs, and much more.

Diversity Services Recreation Access Card
Web site: www.richmond.ca/parksrec/about/access/about.htm
Phone:  604-247-4909
Fax:  604-276-4132
For Richmond residents living with a permanent disability. Card holders receive a 50% discount for drop-in activities at City recreation facilities, some restrictions apply.

Recreation Fee Subsidy
Phone:  604-247-4909
Fax:  604-276-4132
The City of Richmond's Parks and Recreation and Community Services Departments provide a Recreation Fee Subsidy Program to Richmond residents who are in financial need. Allows access to recreation and can be used for admissions and program registration in Richmond's Community Centres, Cultural Centres, Aquatic Centres, and Arenas. Proof of income is needed.

Richmond Opportunities for Affordable Recreation (ROAR)
Web site: www.richmond.ca/parksrec/about/access/roar.htm
Phone:  604-276-4300
The Low Cost No Cost Brochure is put out by the City each season containing options in the community for programs, activities, and special events tjhat are free or less than $10.

Waterfront Amenities runs the public fishing piers, Imperial Landing, and the McDonald Beach Boat Launch. See the City of Richmond website for details.

Public Fishing Piers
Richmond has four public piers: the Sport Fishing Pier (south foot of No. 3 Road), London's Landing (south foot of No. 2 Road), the CN Barge Pier (north foot of No. 7 Road), and a pier on Mitchell Island (west end of Twigg Road). There are picnic tables at each place and a view of the Fraser River from the wharf at Britannia Heritage Shipyard (south foot of Railway Avenue).

A registration line for Richmond programs. Refer to the Recreation and Culture Guide for a list of available programs and online for more details.

Gives support, knowledge, and a voice to ensure Canadians who are blind or partially sighted have the confidence, skills, and opportunities to fully participate in life.

Offers legal help to people who are disadvantaged either mentally, socially, physically, economically, or in any other way.

BC Human Rights Clinic
Web site: www.clasbc.net/human_rights_clinic.php
Provides free legal representation for people in British Columbia who have an upcoming human rights hearing before the BC Human Rights Tribunal. Offers free weekly informational clinics for those who do not qualify for representation or who want to represent themselves.

Community & Disability Law
Web site: www.clasbc.net/community_and_disability_law_program.php
Provides legal advice and representation in areas including housing, income security, debt, WCB, and EI.

Connects organizations, companies, and people across BC to strengthen employment, and create safe and welcoming communities for adults with developmental disabilities.

Visit the website or call to find housing co-operatives that are accepting new members. There are more than 250 non-profit housing co-ops in Bc. To apply to live in co-op housing, apply directly to the housing co-op.

Co-op Housing Disability Trust
Web site: http://www.chf.bc.ca/about/related-organizations
E-mail: dferguson@chf.bc.ca
People with permanent disabilities can apply for an interest-free loan to help pay when they join a housing co-op.

Domestic Violence Relief Fund
Web site: http://www.chf.bc.ca/about/related-organizations
E-mail: dferguson@chf.bc.ca
Women leaving abusive relationships can apply for an interest-free loan to help pay when they join a housing co-op.

ClickLaw
Web site: www.clicklaw.bc.ca
E-mail: editor@clicklaw.bc.ca
Features legal information and education for the public in BC. Gives information about legal rights and ways to solve problems, as well as starting points for common questions. There is also HelpMap, a search tool to find someone in your community who can help with legal problem.

Assisted Living Apartments include 66 apartments are subsidized program by the Vancouver Coastal Health Authority. For more information about the subsidized apartments, please contact Richmond Health Services at 604-278-3361. Please contact the Residence for more information or to arrange a tour.

Craigslist - Vancouver is part of www.craigslist.org which lists local classifieds and forums. The "for sale" section includes ads for free and low-cost items. Postings can be found for Richmond as well.

Teaches people about money management and using credit carefully. Counsellors can show people what to do if they have debt and offer help in person or over the phone. Appointments focus on managing individual situations and are free.

Promotes and supports the development of basketball programs for youth with developmental challenges in BC. Open to males from 13 to 25 years. The Richmond District program operates out of the West Richmond Community Centre (9180 No. 1 Road, Richmond) on Mondays from 7:30pm to 9:15pm.

Richmond Residential Homes
There are two residential homes in Richmond: 5728 Woodwards Road and 6060 Christina Road. Call for more information.

Provides support for families with members in the Canadian Forces Defence Team, deployed for long periods of time. Also offers referrals to military and civil services, helpful information, reunions, and free mail service during deployment.

Areas include McDonald Beach, Dyke Trail at the south end of No. 3 Road, Hamilton Area off Thompson Road, the old Cambie school field, Shell Road Trail, and Steveston Park.

Helps low-income women dress for the workforce. Each client receives one suit when she has a job interview and a second suit when she gets a job. Gives ongoing support to help women build successful careers. Women can be referred to Dress for Success by a number of different agencies. Visit the website for a list of these agencies.

Free support groups for those with emotional difficulties including depression and anxiety. EA's Big Book is available at Vancouver, New Westminster, and Burnaby Public Libraries. Call to find meeting locations.

Lawyers paid by the Legal Services Society help people with lower incomes with their family law problems. This is a drop-in service and people are helped on a first come, first served basis. Drop-ins are on Thursday, with legal assistance offered from 9:00am to 12:00PM, and family advice from 1:00pm to 3:00pm.

Offers affordable counselling, education, mediation, and training to help families, couples, individuals, and youth solve problems.

Community Education and Development Services
E-mail: lchan@fsgv.ca or chinese@fsgv.ca
Workshops on marriage, parenting, relationships, and personal development offered in English, Mandarin, and Cantonese. Parenting programs are available for families, including immigrant and refugee families with young children.

Community Kitchens
Phone:  778-885-5165
E-mail: mjavadi@fsgv.ca
Cook with others, meet new friends, learn new recipes, and save money by shopping wisely. Participants make a small contribution for food and/or babysitting. Call to register and for more information.

Counselling Program
Phone:  604-874-2938
Provides counselling services to individuals, families, and couples in English, Mandarin, and Cantonese. Fees depend on your household income.

Family Life Education
Offers parenting and life skills groups and workshops for women, men, and couples. Services are offered at an affordable cost, with some subsidies available.

Outreach to Chinese Parents
Offers workshops about parenting in a new country and information in Cantonese and Mandarin for a small fee.

Residential Historical Abuse Program (RHAP)
Toll Free:  1-800-563-0808
If you believe you were sexually abused as a child while living in a foster home, group, or any other residential facility operated or funded by the government of BC, you may be able to get counselling under RHAP. Must currently be living in BC and the abuse must have occurred while under the age of 19.

Richmond Family Friend
Helps immigrant families as they become familiar with a new culture and way of life. Gives an affordable way to learn how to meet the challenges of parenting, relationships, and personal development.

Richmond Family Friend Program
Matches volunteers with an immigrant families who are feeling isolated and experiencing stress related to raising a child under 5 years of age. Volunteers act as companions and support people for the family. Helps immigrants connect with other services offered in the community.

TASA (Richmond's Trauma and Sexual Abuse Counselling Centre)
Free crisis intervention and long-term counselling for sexually abused children, teens, and their families. There are also programs for adult survivors.

The Colt Program
7171 Minoru Blvd.
Richmond,  BC   V6Y 1Z3   (Map)
Phone:  604-668-6400
Fax:  604-668-6405
Provides support to pregnant students, students who are parents, and their families to help the students finish high school. A daycare program is available to the students. Call 604-668-6400, ext 251.

Transitions to Independence
Phone:  604-660-1044
Offers support to youth involved with Ministry of Children and Family Development as they become adults. Provides support, counselling, and referrals in many areas, including housing, education and employment, health, homemaking, and advocacy.

Victim Services Program - Community Based
Gives support and guidance to people living in Richmond or are involved with the Richmond RCMP and who have been in abusive relationships. Services include emotional support, information about the Criminal Justice System, and other law related topics.

There are a number of financial assistance programs and benefits for seniors from the governments of Canada and BC. See the website for more information.

Assisted Living
Toll Free:  1-800-663-7867
Provide housing, hospitality services, and personalized assistance services for adults who can live on their own but need assistance with daily activities, usually because of age, illness or disabilities. Support services promote occupants' independence, while involving family and friends in their care.

Shelter Aid For Elderly Renters (SAFER)
101 - 4555 Kingsway
Burnaby,  BC   V5H 4V8   (Map)
Phone:  604-433-2218
Toll Free:  1-800-257-7756
Helps make rents affordable for BC seniors with low to moderate incomes. Provides monthly cash payments to subsidize rents for eligible BC residents who are age 60 or over and who pay rent for their homes.

Allowance
PO Box 1177, Station CSC
Victoria,  BC   V8W 2V2   (Map)
Toll Free:  1-800-277-9914
Gives money to low-income seniors who are 60 to 64 years old, whose spouse or common-law partner is eligible for, or currently receiving, the Old Age Security (OAS) pension and the Guaranteed Income Supplement (GIS). See website for eligibility and how to apply.

Allowance for the Survivor
PO Box 1177, Station CSC
Victoria,  BC   V8W 2V2   (Map)
Toll Free:  1-800-277-9914
Provides a monthly non-taxable credit to low-income widows/widowers who cannot get the Old Age Security pension yet. See website for eligibility and how to apply.

Bus Pass Program
PO Box 9985, Stn Prov Govt
Victoria,  BC   V8W 9R6   (Map)
Toll Free:  1-866-866-0800
E-mail: HSDBUSPA@gov.bc.ca
Low-income seniors or persons with disabilities may qualify for the bus pass if they are already receiving other forms of government assistance. The pass is $45 per year, expiring on December 31.

Canada Pension Plan - CPP
PO Box 1177 Station CSC
Victoria,  BC   V8W 2V2   (Map)
Toll Free:  1-800-277-9914
A monthly payment available to seniors who contributed to this plan while they were working. Visit website for information on eligibility and how to apply.

Canadian Government Annuities (CGA)
Canadian Government Annuities Branch, PO Box 12,000
Bathurst,  NB   E2A 4T6   (Map)
Fax:  506-548-7428
Toll Free:  1-800-561-7922
Administers contracts on behalf of individuals who have contributed towards the purchase of an annuity either on their own or through their employers as part of a pension plan.

Fair Pharmacare
Phone:  604-683-7151
Toll Free:  1-800-663-7100
Provides financial help to people who live in BC for prescription drugs and medical supplies based on their net income. There is no charge to register and there are no fees to pay. Coverage begins right away if you register by phone or online.

Guaranteed Income Supplement - GIS
PO Box 1177, Station CSC
Victoria,  BC   V8W 2V2   (Map)
Toll Free:  1-800-277-9914
Provides a monthly non-taxable benefit to eligible people who are receiving low-income Old Age Security.

Independent Living BC
Web site: http://www.bchousing.org/Initiatives/Creating/ILBC
1701 - 4555 Kingsway
Burnaby,  BC   V5H 4V8   (Map)
Phone:  604-433-1711
Toll Free:  1-866-465-6873
Helps seniors and persons with disabilities live independently in affordable, self-contained housing. Offers accommodation, services such as meals, housekeeping, laundry, recreational opportunities and 24-hour response, and personal care services.

International Benefits
Service Canada
Ottawa,  ON   K1A 0L4   (Map)
Toll Free:  1-800-454-8731
Provides retirement, disability or survivor benefits to eligible people who have lived or worked in another country, or the spouse, common-law partner or children of eligible people who have lived or worked in another country.

Medical Services Plan (MSP) Premium Assistance
Phone:  604-683-7151
Toll Free:  1-800-663-7100
Helps low-income persons to cover the full or partial cost of BC's Medical Services Plan (MSP). Available to Canadian citizens or holders of permanent resident status who have held that status and been resident in Canada for the past 12 consecutive months. There are two programs: regular premium assistance and temporary premium assistance.

Old Age Security - OAS
PO Box 1177 Station CSC
Victoria,  BC   V8W 2V2   (Map)
Toll Free:  1-800-277-9914
Provides a monthly taxable benefit to persons 65 years of age and over. Please apply to receive benefits.

Property Tax Deferment Program
PO Box 9475, Stn Prov Govt
Victoria,  BC   V8W 9W6   (Map)
Phone:  604-660-2421
Toll Free:  1-800-663-7867
A low-interest loan program that helps homeowners in BC in paying the yearly property taxes on their homes. The two tax deferment programs are: the Regular Program and the Family with Children Program.

Senior's Supplement (Province of BC)
9950 Stn Prov Govt
Victoria,  BC   V8W 9R3   (Map)
Toll Free:  1-866-866-0800
Provides a monthly payment to seniors receiving the federal Old Age Security and Guaranteed Income Supplement or federal Allowance. There is no need to apply as it is paid automatically.

A Christian worship centre and community centre. Sunday morning service at 10:00am. Everyone is welcomed.

The Fridge Neighbourhood Centre
Web site: www.thefridge.ca
E-mail: ken@thefridge.ca
A Friday night drop-in program for preteens and teens aged 12 to17, from 7:00pm to 10:30pm. Runs September to June. Cost is $1.

Freecycle is an online community where people give and receive things for free. Membership for the site is free.

Free transportation is given to cancer patients going to and from treatments only. Call 24 hours in advance to arrange for a ride. Hours are 7:00am to 5:00pm, Monday to Friday. This service is available in Richmond, Vancouver, Burnaby, and New Westminster.

Holds several used book sales every year in October and April to support the Richmond Public Library, offering books at very reasonable prices.

Offers programs, education, and resources to help Richmond residents manage and improve the quality of their lives. Examples include exercise programs, counseling groups, nutrition education, community kitchens, and health support groups.

Service every Sunday at 10:30am.

Community Meal
Free dinner offered to anyone every Thursday at 5:30pm from January to November.

An online database of volunteer opportunities in Richmond and the Lower Mainland.

Call for information on the Government of Canada, its programs, services, new initiatives, products, and information on Canada. Telephone staff answer questions and direct callers to experts in government departments.

A museum that celebrates the West Coast fishing industry. The Cannery has many displays and demonstrations to show how the Cannery looked and sounded when it was in use. There are special rates for seniors, families, and groups. Open first week of January through third week of December.

Builds affordable housing to allow access to safe housing for all.

Offers many programs for children, youth, and adults of all ages. Located in the Hamilton Elementary School.

Out-of-School Care
Phone:  604-718-8436
E-mail: dbloomfield@richmond.ca
Licensed school-age care for children 5 to 12 years old. Registration is ongoing. Provides care for school Pro-D days, regular Early Dismissal Days, and seasonal breaks. Must call and register in advance.

Preteen and Youth
Different programs and activities are available for preteen and youth.

A non-profit charitable organization with a tradition of caring for those in most need. Services include Meals on Wheels, Chinese Meals on Wheels, flu shots, and health education.

Meals on Wheels
Phone:  604-732-7638
Fax:  604-733-6698
Meals can be delivered to people in Richmond and Vancouver who are unable to shop or prepare their own meals. Call for meal prices. Meals are delivered Monday to Friday between 11:00am and 1:00pm. For Western Meals on Wheels call 604-732-7638. For Chinese Meals on Wheels call 604-733-6615.

Provides non-emergency health information and advice 24/7. Call to speak to a nurse, dietitian, or pharmacist, or to find a health resource in your area.

BC HealthGuide Handbook
Web site: www.healthlinkbc.ca/healthguide.stm
A handbook offering advice and information on common health concerns, as well as valuable tips on when to see a doctor and how to prevent illness using easy home remedies. Available in English, French, Chinese, and Punjabi. Can be ordered onlinel.

Dietitian Services
Web site: http://www.healthlinkbc.ca/dietitian/
Dietitians are available online and by telephone to answer diet and nutrition-related questions from 8:00am to 8:00pm, Monday to Thursday, and 8:00am to 5:00pm, on Friday.

HealthLinkBC Files
Web site: www.healthlinkbc.ca/healthfiles/index.stm
Downloadable fact sheets about common health and safety topics. Available in English and other languages.

Provides universal auto insurance for motorists in BC. Responsible for driver licensing, and vehicle licensing and registration.

Disability Discount
Web site: http://www.icbc.com/autoplan/costs/save-money/disability-discount
Toll Free:  1-877-388-4440
Persons with disabilities may qualify for a 25% discount on their Basic Autoplan. To apply for a disability discount on your insurance, you must first qualify for the BC government Fuel Tax Refund Program for Persons with Disabilities.

Seniors' Discount
Web site: http://www.icbc.com/autoplan/costs/save-money/senior-discount
If you are 65 or older and drive your vehicle for pleasure use only, you may be eligible for a 25% discount on Basic Autoplan. Both the vehicle owner and the principal operator must be 65 or older to qualify and you may need change your rate class to receive this discount. Speak to an Autoplan broker for more information.

Helps its members by giving information, services, advocacy, and more.

Large-scale public ride-sharing program that has over 100 vehicles in its public fleet. Encourages ride-sharing among the public using an online database.

Ride-Share Program
Web site: www.ride-share.com
E-mail: info@ride-share.com
Matches people looking for rides with people who can give rides on the website.

A free, anonymous, and confidential phone counselling service for children and youth. Youth can call 24 hours a day to talk to a counsellor about anything or email a question through the website.

British Columbia Branch
1100 - 1200 West 73rd Avenue
Vancouver,  BC   V6P 6G5   (Map)
Phone:  604-267-7057
Fax:  604-267-7058
Toll Free:  1-877-267-7057
E-mail: bc@kidshelpphone.ca

Provides financial assistance for families who cannot afford sport registration fees and would otherwise not be able to have their children participate in a season of sport. Call or visit the website for an application package.

Gives funding for assistive devices to adults with physical disabilities and teaches disability awareness.

A free seminar for women. Get a chance to fly a real airplane. Includes one day in 'Ground School' and two flights as a co-pilot.

Helps pay for the funeral and burial of war veterans, military disability pensioners or civilians who meet wartime service criteria when families cannot afford it.

Run by law students at UBC, the program gives free legal advice and legal representation at clinics throughout Greater Vancouver.

LSLAP Manual
A guide to law is published every year and is on the website. Call or fax to order a paper copy.

Provides legal help for people in BC who cannot afford a lawyer and are eligible for legal aid.

Family Law in BC Website
Web site: www.familylaw.lss.bc.ca
Learn what to do about a family law problem, such as having a child removed from your home, separation, divorce, child custody, and more.

Attractions include the restored 1890s farmhouse complete with a Tea Room, a Gift Shop, and five display rooms depicting life in Richmond between 1890 and 1929. Entrance to the house is by donation.The park is open from dawn to dusk.

A free telephone service for families of Canadian military officers, offering information as well as reassurance, support, and referrals to other resources. Counsellors are familiar with Canadian Forces policies and operating procedures. Available Monday to Friday, from 8:00 to midnight (EST), except on statutory holidays.

Oversees law and justice in government. The Honourable Shirley Bond is the Attorney General.

Works to make sure that children and families have the best chances possible to succeed. Responsibilities include Child Protection and Family Development, Adoption, Foster Care, Early Childhood Development and Child Care, Child and Youth Mental Health, Youth Justice and Youth Services, and Special Needs Children & Youth. Operates two offices, one for Intake & Assessment and one for Family Services & Guardianship.

Helpline for Children
Web site: http://www.safekidsbc.ca/
Phone:  310-1234
Call 310-1234, no area code needed, to speak to a social worker if you know a child (or are a child) under 19 years old who is being abused in any way. Operates 24 hours a day, seven days a week.

Richmond Family Services and Guardianship
130 - 5840 Cedarbridge Way
Richmond,  BC   V6X 2A7   (Map)
Phone:  604-660-9260
Fax:  604-247-1897
Offers family support services that include parenting support, counselling, child care workers, and homemaker services. Also offers adoption services and handles guardianship for children and youth.

Richmond Intake and Youth Probation
150 - 5840 Cedarbridge Way
Richmond,  BC   V6X 2A7   (Map)
Phone:  604-660-1044
Fax:  604-278-4972
Call to access child protection and family services in Richmond. Provides some services for youth ages 16 to 19, including youth probation services.

Encourages sustainable and livable communities that provide healthy and safe places for British Columbians.

Offers the province's health services to ensure British Columbians are supported in their efforts to maintain and improve their health.

BC Ambulance Service
Web site: www.bcas.ca
302 - 2955 Virtual Way
Vancouver,  BC   V5M 4X6   (Map)
Phone:  604-660-6897
Fax:  604-660-6702
Offers emergency ambulance services provincially by air and land. While fees are not an insured benefit under the BC Medical Services Plan (MSP) or the Canada Health Act, the fees are heavily subsidized for persons with a valid BC Care Card who are covered by MSP (known as MSP Beneficiaries). For emergencies, call 9-1-1.

Medical Services Plan (MSP)
Web site: www.health.gov.bc.ca/msp/index.html
Medical Services Plan , PO Box 9035 Stn Prov Govt
Victoria,  BC   V8W 9E3   (Map)
Phone:  604-683-7151
Fax:  250-356-0998
Toll Free:  1-800-663-7100
E-mail: mspenquiries@hibc.gov.bc.ca
Covers medically required services provided by doctors and other health care providers, laboratory services, and diagnostic procedures.

PharmaCare Plan - Fair PharmaCare
Web site: www.health.gov.bc.ca/pharmacare/index.html#
PharmaCare, PO Box 9655 Stn Prov Govt
Victoria,  BC   V8W 9P2   (Map)
Phone:  604-683-7151
Toll Free:  1-800-663-7100
Helps British Columbians with the cost of eligible prescription drugs and designated medical supplies. For most PharmaCare plans, you must be actively enrolled in the BC Medical Services Plan (MSP).

Travel Assistance Program (TAP BC)
Web site: http://www.health.gov.bc.ca/tapbc/
Travel Assistance Program, 3-1, 1515 Blanshard Street
Victoria,  BC   V8W 3C8   (Map)
Phone:  250-952-1742
Fax:  250-952-3133
Toll Free:  1-800-465-4911
E-mail: HLTH.TAPBC@gov.bc.ca
Helps cover travel costs for BC residents who must travel within the province for non-emergency medical services they cannot get where they live. Health care services provided by practitioners other than medical physicians and services not insured by MSP are not eligible. Does not provide financial aid to patients for travel costs or make travel arrangements. Meals, lodging, mileage, fuel, and local transportation expenses are not included.

Provides income assistance to those in need, and helps people move from income assistance to employment.

BC Employment and Assistance
Web site: http://www.hsd.gov.bc.ca/bcea.htm
Helps people look for a job and provides financial help to those who need it. To receive financial assistance, you must be actively looking for a job and carry out an action plan to reach your job goals.

BC Employment Program (see the Employment Program of BC)

Employment Program for Persons with Disabilities (EPPD)
Web site: http://www.hsd.gov.bc.ca/pwd/eppd.htm
Helps individuals with disabilities participate in their communities, pursue their employment goals, increase their self-reliance, and build skills and experience that may lead to employment or volunteer opportunities. Helps persons with disabilities to achieve their potential.

Employment Program of BC (formerly the British Columbia Employment Program)
Web site: http://www.workbc.ca/workbccentres/welcome.htm
Makes it easier for people to find work and provide stability for their families through a range of employment services and supports. Service providers see if a person using EPBC services needs more than self-serve services. If needed, service providers can contact the ministry for a formal referral to the EPBC, where clients can get case management. Ministry staff will complete a new Employment Plan for the client.

Family Maintenance Program
Web site: http://www.hsd.gov.bc.ca/publicat/bcea/fmp.htm
Toll Free:  1-866-866-0800
Helps people who receive income assistance to get child or spousal support payments they are entitled to.

Self Serve Assessment and Application Tool
Web site: www.weborientation.gov.bc.ca
For those who are thinking about applying for BC Employment and Income Assistance. Learn about the process of applying and the eligibility requirements. Offers a rough estimate of how much you might be eligible for each month. Available 24 hours a day, seven days a week.

Minoru Aquatic Centre has swimming pools, whirlpools, diving boards, a rope swing, sauna, exercise room, and a large shallow pool with hydro jets. Call 604-276-4300 for the public swim schedule.

Offers ice skating lessons, public roller skating, inline skating lessons, and more. There are two rinks, with ice from September to April and dry floors from April through August.

An activity centre for seniors ages 55 and older. Activities include billiards, bingo, bridge, crib, mah jong, outings, manicures, and more. Classes offered include art, dancing, and fitness. Membership is $22.40 per year.

Caregivers Support Group
All those caring for a family member or friend are encouraged to join this welcoming group. Meetings are Mondays from 2:00pm to 4:00pm except for statutory holidays.

Hearing Clinic
Phone:  604-238-8450
Seniors can discuss their hearing concerns or have their hearing level tested. Runs on the third Thursday of each month from 10:00am to 12:00pm. Call to book an appointment.

Income Tax Clinic
Phone:  604-238-8450
Gives free income tax appointments on select days during March and April for those ages 55 and older with an annual income of $25,000 or less. Volunteers who help complete income tax forms are trained by Revenue Canada or are certified accountants.

Manicures and Pedicures
This service is provided every Tuesday, Wednesday, and Thursday for a fee. Call to make an appointment.

Minoru Place Cafeteria
Phone:  604-238-8461
Offers hot meals and snacks at affordable prices.

Richmond Wellness Clinic and Holistic Health Services
Blood pressure monitoring along with a wide variety of health-related information are available the third Wednesday of every month, from 9:00am to 11:30am. Services are free of charge. Holistic health services are also available for a minimum donation of $10.00. Call 604-238-8450 to book appointments for Reflexology, Reiki, manicures, pedicures, and more.

Repairs, sells, and recycles old monitors and computer parts at low costs. Check the website for more details. Open Monday to Friday, 10:00am to 6:00pm, and Saturday, 10:00am to 4:00pm.

Helps immigrants succeed in Canada. Offers orientation, training, and other programs that will help individuals enter the work force. Services are offered in English, Filipino, and Bangla.

Gives information and support, equipment, education and advocacy to people with MS and their families.

Equipment Provision Program - EPP
Web site: www.mssociety.ca/bc/epp.htm
Phone:  604-689-3144
Fax:  604-689-0377
Toll Free:  1-800-268-7582
E-mail: info.bc@mssociety.ca
Helps lower-income people who have MS get equipment that is medically necessary. Financial criteria apply.

Volunteer Legal Advocacy Program
Burnaby,  Lawyers and trained volunteers work to meet the legal and advocacy needs of low-income people with MS. Financial criteria apply.

A support group for friends and family of people using drugs. Call or visit the website for meeting times.

Supported by Block Parent, Crime Stoppers and the RCMP, Operation Family Identification provides free identity kits to parents and guardians. The kit contains a picture, fingerprints of the child and all of the child's vital statistics. The parent or guardian retains the only copy of the identity kit.

Richmond Grandparents Circle
Weekly support and information meeting for grandparents who are looking after their grandchildren while their parents are working or in school. A place for grandparents to meet other grandparents in similar situation, learn from each other, support each other, develop friendships, break isolation, learn of community’s resources and programs, and to have fun.

Richmond Support Circle
Parents talk about how they are feeling about their children and themselves. Find understanding, support, and encouragement to be the best parents they want to be. Circles are free, weekly, and confidential. Open to parents with children ages 0 to 12 and teens. On-site child minding is available. Transportation assistance is available if needed.

Provides individual and family counselling on problem gambling. Services are free, and you can call them yourself or be referred to them.

BC Electronics Materials Exchange (BC-EMEX)
Web site: www.bcemex.ca
An free online service that lets you sell, give away, or trade electronic items that you don't want but that may be useful to others. Helps users find uses for electronics. Post requests for items or browse the listings for items available in the area.

RCBC Materials Exchange Program (MEX)
Web site: vancouver.reuses.com
Find free or low-cost furniture, electronic equipment, household goods, and more.

Gives out information to tenants and landlords about their rights and responsibilities under the Residential Tenancy Act. Tries to improve communication between the two sides and offers services to help settle disputes. There are offices in Burnaby and Vancouver.

Offers counselling for youth, adults, and families in Richmond and prevention programs in Richmond schools. Services are confidential and free. RAS supports individuals and families who are affected by their own or someone else's substance use or gambling.

Aging Well Program
Individual counselling, outreach and community education are available at no cost for Richmond residents. Provides visits and works with families and caregivers. Some of the most common issues are with prescription sedatives, painkillers, and alcohol.

Counselling
Staff give private and confidential counselling to youth, families, and older adults. Requests for clinical services are responded to within 24 hours on weekdays and usually an appointment will be made with the Intake Counsellor for a Planning Sessionto make an immediate plan to address client needs. If ongoing counselling at RAS is part of that plan, the client will be matched with a counsellor whose style is most likely to fit for that client. Holistic approaches to outpatient addiction treatment, including ear acupuncture, are also available. Questions and requests for consultation are welcome.

Youth Outreach Counselling
Phone:  604-270-9220
Staff at RAS offer confidential counselling to youth, parents, and families directly or indirectly affected by drug use, problem gambling, or other behavioural addictions. outh Outreach Counsellors are available for appointments in different locations throughout the community.

Richmond Animal Protection Society operates the City of Richmond animal shelter and sanctuary for homeless and abandoned cats.

Thrift Store
140 - 8260 Granville Avenue
Richmond,  BC   V6Y 1P3   (Map)
Phone:  604-244-7529
Sells goods to raise funds for the operation of Richmond Animal Protection Society. Store hours are 10:00am to 5:30pm, Monday to Saturday.

Call 604-276-4300 for skating schedules, information, and skating lessons. Call 604-448-5366 for facility rentals.

Features international and Canadian artworks. Presents program of exhibitions, workshops, and lectures, as well as outreach programs that focus on contemporary art and art issues. Admission is free.

Free Family Sunday Program (on-going)
Web site: www.richmondartgallery.org/familysundays.php
Phone:  604-247-8313
E-mail: ktycholis@richmond.ca
A free drop-in art program that offers families the occasion to explore art-making together. On the fourth Sunday of every month from 1:00pm to 4:00pm. No Family Sunday held in December.

Pick Up a Pencil (summer only)
Phone:  604-247-8313
E-mail: ktycholis@richmond.ca
Free drop-in art program on July 5 and 19, Aug 2 and 16 from 2:00pm to 5:00pm. Join artist Tony Yin Tak Chu outside in the Cultural Centre Plaza or Gallery on Thursday afternoons in July and August for free drop-in drawing sessions. Some supplies provided. Contact for more information.

Located at the Richmond Library and Cultural Centre. Offers lots of visual and performing arts classes. Workshops are held throughout the year for all ages and skill levels. Call or visit the website for more information.

Art Classes for Children and Adults
Web site: http://www.richmond.ca/parksrec/about/guide.htm
Phone:  604-247-8320
E-mail: mburner@richmond.ca
See the Richmond Recreation and Culture Guide for class details and schedules. The guide is available online or at all Richmond community centres.

Dance Programs
Web site: http://www.richmond.ca/parksrec/about/guide.htm
See the Richmond Recreation and Culture Guide for class details and schedules. The guide is available online or at Richmond community centres.

For caregivers providing short or long-term care to a loved one or friend. Meetings every Friday at 1:00pm in the Sunshine Room at the Rosewood Manor to share ideas and experiences. Complimentary tea and cookies are served. Call Gwen at 604-271-3646 or Hilda at 604-231-1945 for more information. There is no cost to attend, new members are welcomed.

Offers information, resources, and support that help and empower people with disabilities to resolve problems they face on a daily basis.

Access Richmond
Web site: www.accessrichmond.ca
E-mail: rich@rcdrichmond.org
Provides information on the accessibility of Richmond. See the website for more information.

After School Connection
E-mail: tom@rcdrichmond.org
An after school activity for children with special needs to enjoy social life and improve through music therapy. One-to-one buddy available. Fee subsidy is available for families with financial hardship.

Children and Youth Summer Camp
E-mail: ella@rcdrichmond.org
Specialized summer camp activities for children and youth with special needs for July and August. Fee subsidy is available for families with financial hardship.

Community Access Site for Computer
E-mail: viet@rcdrichmond.org
Barrier-free access to computer technology and free Internet access.

Information & Networking
E-mail: kathie@rcdrichmond.org
Provides information about services, programs, products, and support available in the community for people with disabilities. Also assists in applications for disability benefits.

Parking Permit for Persons with Disabilities
E-mail: kathy@rcdrichmond.org
An authorized issuer of parking permits for individuals with disabilities to use accessible parking spots.

Peer Support & Social Interaction
E-mail: rich@rcdrichmond.org
A chance to exchange ideas, experiences, and concerns in a comfortable atmosphere. Activities include recreational and social events.

Skills Development
E-mail: dina@rcdrichmond.org
Offers learning opportunities that support participants and help them develop skills in different areas, such as computer class, English as a Second Language, office skills training, life skills, and more

Offers grocery vouchers to registered low-income Richmond residents and new toys to low-income families with children ages 12 and under, and gift certificates to teens 13 to 15. Also matches registered families with individuals and groups who prepare a customized Christmas hamper for their family. Donations from the community are the basis of this program.

Offers help to families going through separation or divorce with issues relating to child custody, access, guardianship, and child or spousal support. Family Justice Counsellors are trained to help families to try to solve problems out of court. A program of the BC Ministry of Justice, family justice centres offer services for free.

Provides programs for parents and their children birth to 6 throughout Richmond. Offers programs for parents with newborn babies to children of kindergarten age. You can register or drop-in to programs at Richmond Family Place on Ash Street and at other locations in the community. Please call for more details.

Dad and Child Breakfast
A weekly breakfast program for dads/male caregivers and their children 0 to 6 years of age. Breakfast will be served followed by playtime. On Saturdays, 9:00am to 10:30am.

Play & Learn Drop-In Program
This informal drop-in for parents with children 0 to 6 years old offers art activities with free play and daily circle time. Drop-in hours are 9:15am to 11:15am from Tuesday, Wednesday and Friday, 1:00pm to 2:30pm on Tuesday and Thursday, 5:30pm to 7:30pm on Wednesday (dinner program is for families with children 0 to 12), and 10:30am to 12:30pm on Saturday. There are a variety of other Play & Learn Drop-In Programs throughout Richmond. Call or visit the website for more information.

Richmond Family Place Thrift Store
Sells used clothing, footwear, toys, books, and small household items. Please contact for hours.

Provides free, healthy food each week to those in need. Please contact for more information.

Grocery Distribution
Provides grocery assistance to low-income families and individuals. On Tuesdays, groceries are distributed in East Richmond at the Peace Church gymnasium (11571 Daniels Road, Richmond) from 1:00pm to 2:00pm. On Wednesdays and Thursdays, groceries are distributed at 5800 Cedarbridge Way, Richmond, from 11:00am to 1:00pm. Evening distributions are on the third Wednesday of each month from 6:00pm to 7:00pm at 5800 Cedarbridge Way.

Nutrition and Literacy for Children
“Feed the Body, Feed the Mind" links healthy eating with reading and development by giving healthy snack packs and story books to children up to 12 years old.

Nutritious Recipe Demonstrations
Demonstrations of delicious, nutritious, and economical recipes based on seasonal vegetables and staple foods that are available at the Food Bank during distribution times.

Play. Learn. Get Ready for School!
Child education volunteers provide preschool children with the skills they need to do well in kindergarten.

Special Needs
For people with special circumstances who need help from the Food Bank but cannot get there, other arrangements can be made to receive food assistance. Please call for information.

A large community hospital serving the needs of residents in Richmond, Delta, and travellers using the Vancouver International Airport and BC Ferries.

A thrift shop located in the Steveston area that raises funds for the Richmond Hospital. Store hours are 10:00am to 3:00pm, Monday to Saturday. Volunteers are welcomed.

Offers ice skating lessons, public ice skating, drop-in hockey, and more. There are six rinks, with ice all year round on four rinks and dry floors on two rinks during the summer. For public skate or drop in hockey information, call 604-276-4300.

Offers programs and support for people who are dealing with a mental illness. Programs include recreational activities, volunteering, a coffee house, and peer support.

Coffee House
A place to share thoughts, have fun, and play games. Held on Tuesdays at WAVES from 1:00 to 3:00 pm and Fridays Heron Island Cafe from 1:30pm to 3:30pm.

Peer Support Program
The Peer Support Program and the Chinese Peer Support Program support mental health consumers in their growth and recovery. A referral is necessary. Please visit the website for more information.

Therapeutic Recreation
Phone:  604-675-3977
Activities are run by trained staff and include outings. A doctor or mental health professional's referral is needed. A coffee house runs on Mondays from 10:00am to 11:00am. For more information, call 604- 675-3977 ext. 4 to meet with the Recreation Coordinator.

Volunteer Program
Phone:  604-675-3977
Volunteers do clerical work, do park clean-up, make sandwiches for the homeless, and create crafts. Program runs from 1:00pm to 3:00pm on Wednesdays and sandwich making is on Fridays from 12:30pm to 2:00pm. Referral from a doctor or other mental health professional is necessary. Call Bessie Barcelon at 604- 675-3977 ext.5 for more information.

Hosts programs, training sessions, and community events to help and encourage multiculturalism, diversity, and inclusiveness in Richmond.

Chai At Chaupal
Free program for South Asian seniors to relax, have tea, share ideas and opinions, discuss general topics, and volunteer. Meetings are Mondays from 10:30am to 12:30pm at the India Cultural Centre (8600 No.5 Road) and Tuesdays from 12:00pm to 2:00pm at the Cambie Community Centre Boardroom (12800 Cambie Road).

English Conversation Classes
E-mail: laila@rmcs.bc.ca
English conversation classes for immigrant men and women led by qualified teachers. Classes are offered weekly on Tuesday mornings and/or Thursday evenings.

Income Tax Clinics
Income tax filing services are offered by trained volunteers to families, seniors, newcomers, and low-income individuals. Runs from March to April.

Information & Referral Services - Settlement Service
Phone:  604-279-7165
E-mail: ashok@rmcs.bc.ca
Offers services to newcomers in 16 different languages. Provides information on housing, settlement, adaptation, transportation, health care, education, and employment. Also provides interpretation and translation and helps newcomers fill out basic forms.

Labour Market Services
Phone:  604-248-0433
Offers career planning for newcomer clients and networks with employers and agencies in the BC Community. Provides labour market information, computer use for job searchinh, a Job Board, as well as classes, workshops, and employment counselling on career planning and job readiness.

LEAD Program
E-mail: laila@rmcs.bc.ca
A program held twice a year in February and September held on Tuesday and Thursday afternoons. Encourages involvement and helps immigrant women to gain confidence. Open to immigrant women who wish to share their experiences with other women. A basic level of English is needed.

Multicultural Seniors Group
Offers an opportunity for seniors to talk to each other and to learn information in a relaxed and friendly environment. Meetings are held every Wednesday afternoon.

Multicultural Women's Group
A support group for women that provides opportunities to make friends and to practice English.

The Safe Harbour Program
These training sessions create an understanding of diversity and inclusion issues as participants learn how diverse community members might experience living in their community. Encourages fair treatment for all, to providing a "safe harbour," and to preparing employees to welcome and celebrate diversity.

Youth Education, Employment and Empowerment Services (YES)
Phone:  604-248-0433
Fax:  604-248-0434
E-mail: michelle@rmcs.bc.ca
A free full-time program is for youth who are 15 to 25 years old and who have been in Canada for five years or less. Offers job training, educational counselling, settlement support, ESL, a connection to the community, and recreational and sports activities. Runs 18 weeks, Monday through Thursday from 10:00 am to 4:00 pm.

Free displays show the history and growth of Richmond. The museum also offers many public programs, including walking and bus tours and an Island Heritage Talk series.

This large park is open daily from morning until nightfall. Walk on trails, explore the bog, look at wildlife, and visit displays in the Nature House. There are programs and events all year for all ages.

Helps ease the effects of poverty in the community by focusing on affordable housing, food assistance, and promoting sharing and donating. Meets on the first Thursday of the month from 4:30 to 6:30pm at Richmond Caring Place (7000 Minoru Boulevard, Richmond).

Pilot Project: Richmond Rental Connect
Web site: www.richmondrentalconnect.ca
Phone:  604-205-4700
E-mail: info@richmondrentalconnect.ca
Offers affordable housing registry to help solve Richmond housing crunch. The website has information for landlords, tenants, and homeowners who are considering building a secondary suite. The housing registry for matching landlords and tenants will start in fall 2012. There will also be workshops on understanding rights and responsibilities for tenancy, conflict resolution, and other topics.

Works with the community to promote and protect health and to prevent injury and illness. Helps children, youth, adults, families, and neighbourhoods to be as healthy as possible.

Audiology
Phone:  604-233-3188
Fax:  604-233-3226
Provides hearing assessment and sells hearing aids to Richmond residents of all ages, with priority given to pediatric services. Aims to identify childhood hearing loss as early in life and runs two mass screening programs.

Baby Days
Phone:  604-233-3150
Bring your baby (up to age 7 months) and talk with other parents, public health nurses, and speakers on health topics. Runs from 1:30pm to 3:30pm on Tuesdays at Thompson Community Centre, and on Thursdays at 8100 Granville Avenue, Richmond from September to December, January to March, and April to June. There are four sessions at Richmond Public Health during July and August. Free of charge.

Baby/Child Health Clinics
Phone:  604-233-3100
Have your child immunized and get information about your child's growth, development, and parenting resources. Clinics are Monday to Thursday, with an evening clinic available on Monday.

Breastfeeding Clinic
Phone:  604-233-3150
Public health nurses help with breastfeeding concerns and check your baby's growth. Held every Monday and Wednesday from 10:00am to 12:00pm. Call for an appointment.

Communicable Disease and Harm Reduction
Offers health promotion, protection education, and other information. The Gilwest Clinic provides HIV and Hepatitis C consultations, testings, tracings, and education. Also gives the immunizations at schools.

Dental Program for Children
Phone:  604-233-3150
Offers free dental services for children up to age 5 who do not have a dentist. Starting dental visits around a child’s first birthday is recommended. Call for more information or to book an appointment.

Diabetes Education
Web site: www.vch.ca/garrattwellness
7504 Chelsea Place
Richmond,  BC   V7C 3S9   (Map)
Phone:  604-204-2007
Fax:  604-204-2017
E-mail: garrattwellnesscentre@vch.ca
Offers individual appointments and group sessions for people learning to live with diabetes or those at risk of becoming a diabetic. Contact your family doctor for a referral. Services are offered in English and Chinese. Translation is available. Please call for more information on the Chinese language classes.

Garratt Wellness Centre
Web site: www.vch.ca/garrattwellness
7504 Chelsea Place
Richmond,  BC   V7C 3S9   (Map)
Phone:  604-204-2007
Fax:  604-204-2017
E-mail: garrattwellnesscentre@vch.ca
Offers programs, education, and resources to help Richmond residents manage and improve their quality of life. There are different groups and programs, please contact for more information.

Healthy Babies and Families
8100 Granville Avenue
Richmond,  BC   V6Y 1P3   (Map)
Phone:  604-233-3150
Public health nurses offer prenatal support and referrals, post-partum depression services, and resources for families with infants and children ages 0 to 2 years. Offers parent programs and child health clinics. Call for more information.

Newborn Hotline
Phone:  604-737-3737
Speak with a public health nurse with questions about your baby. Service is available 8:30am to 5:30pm, seven days a week.

Prenatal Education
Teaches about caring for your pregnancy health and preparing for the birth. Fees for classes vary and a prenatal bursary is offered for those unable to afford the classes. Call for more information. Douglas College (604-527-5472) offers prenatal classes at the Richmond Hospital either as a series of classes or as a one-day class. S.U.C.C.E.S.S. (604-279-7180) offers prenatal classes in Cantonese and Mandarin. Richmond Public Health (604-233-3150) offers prenatal classes for young women and their partners. For the Richmond Hospital Birthing Centre Unit Tour call 604-244-5133.

Quit Smoking Information
Web site: www.vch.ca/your_environment/tobacco_reduction
325 - 8100 Granville Avenue
Richmond,  BC   V6Y 3T6   (Map)
Phone:  604-233-3147
Fax:  604-233-3175
Toll Free:  1-877-455-2233
E-mail: smokefree@vch.ca
Provides resources and support to help quit smoking. Please call for information on preventing and reducing tobacco use.

Richmond Immunization Clinic
8100 Granville Avenue
Richmond,  BC   V6Y 1P3   (Map)
Phone:  604-233-3176
Offers a range of immunizations to adults and children. Fees vary, call for more information.

Seniors Falls Prevention Program
8100 Granville Avenue
Richmond,  BC   V6Y 3T6   (Map)
Phone:  604-233-3150
Learn about how to prevent falls and injuries. Services are free and no referral is necessary. Call to speak with a team member.

Speech and Language
Phone:  604-233-3228
Fax:  604-233-3221
Offers assessment and therapy to children with speech, language, voice, and/or fluency needs. Services are free of charge and are available to infants and children until they are able to enter kindergarten. Identifies the child’s speech, language, and communication needs, as well as the type of therapy and information needed.

Vancouver Coastal Health Travel Clinic
Phone:  604-736-9244
Get shots and medicines before going on vacation.

Youth Clinic
Web site: www.vch.ca
Phone:  604-233-3204
Fax:  604-233-3198
Free and confidential counselling is given at the Youth Clinic. Also gives out birth control, condoms, contraception, and pregnancy and STD tests free of charge.

Borrow books, magazines, movies, music CDs, audio books, download eBooks, and more for free with a library card. Anyone can get a library card for free. Offers daily family story times and a range of programs in English and Chinese. Use library computers to e-mail, write resumes and cover letters, or to do research on the Web. Printing, photocopying, and free wireless Internet are available.

Brighouse Branch
Web site: www.yourlibrary.ca
100 - 7700 Minoru Gate
Richmond,  BC   V6Y 1R8   (Map)
Phone:  604-231-6413
Large collection of books, magazines, movies, and more. Get help with homework, job searching, consumer information, business research, or other information. Free family story times, baby times, and other children's programs that promote reading and learning. Childrens' librarians are available to help choose the best books for babies, toddlers, and school-aged kids. Free computer and Internet access. Call 604-231-6413 for the Information Desk.

Cambie Branch
Web site: www.yourlibrary.ca
150 - 11590 Cambie Road
Richmond,  BC   V6X 3Z5   (Map)
Phone:  604-273-2223
Free family story times, baby times, and other children's programs that promote reading and learning. Offers a great collection of books, movies, music CDs, audio books, magazines, and newspapers for adults and children. Free computer and Internet access.

Ironwood Branch
Web site: www.yourlibrary.ca
8200 - 11688 Steveston Highway
Richmond,  BC   V7A 1N6   (Map)
Phone:  604-231-6468
Free family story times, baby times, and other children's programs that promote reading and learning. Offers adult programs, including basic computer and Internet skills. Offers a large collection of books, movies, music CDs, audio books, magazines, and newspapers for adults and children. The Computer Centre contains a variety of software and provides Internet access. Computer and Internet access is free.

Steveston Branch
Web site: www.yourlibrary.ca
4111 Moncton Street
Richmond,  BC   V7E 3A8   (Map)
Phone:  604-274-2012
Free family story times, baby times, and other children's programs that promote reading and learning. Great collection of books, movies, music CDs, audio books, magazines, and newspapers for adults and children. Free computer and Internet access.

Find free furniture, clothing, sporting goods, and more. If you see an item that interests you, please call or email and a volunteer will get back to you.

Provides services for children, teens, and adults who have a developmental disability. Referral by the BC Ministry of Children and Family Development or Community Living BC are necessary.

Adult Day Programs
Helps adults with developmental disabilities in the areas of life-skills, recreation, volunteering, and employment. Programs include Richmond Community Options (RCO), Avenues, Transitions, and Quantum.

Family Resource Coordination
Phone:  604-279-8245
E-mail: kgrossmann@rscl.org
Provides information and resources and/or support to family members who face the extraordinary circumstances that come with having a family member with a disability.

Infant Development Program
Phone:  604-279-7059
E-mail: info@rscl.org
Trained consultants make home visits to families with children from birth to 3 years who may have a delay in their development or are at risk of delay. Referral by parent, family physician or health professional is needed.

Richmond Handycrew Co-operative
Phone:  604-241-4113
E-mail: info@rscl.org
Gives estimates and carries out household projects. Prices start at $40/hour. Services include gardening (lawn mowing, pruning, light gardening), household cleaning (bathrooms, vacuuming/dusting, wiping and organizing kitchen cupboards, lining cupboards with shelf paper, washing windows inside and outside), office cleaning, and repairs.

Supported Child Development Program
Phone:  604-279-7010
E-mail: cmclellan-haqq@rscl.org
Provides information and resources about children with disabilities in childcare settings. Consultants also help families find childcare services in the community.

Treehouse Early Learning Centre
Phone:  604-277-8224
Fax:  604-277-8224
E-mail: lmountain@rscl.org
A child care program for children, both with and without a developmental disability, and those who need extra support to gain the skills of independence. For children ages 3 to 5.

Youth Connections
Phone:  604-279-7045
E-mail: cbooth@rscl.org
Offers activities for children and youth aged 5 to 19 with developmental disabilities.

Retired nurse volunteers are available to take blood pressure and discuss health concerns at various community centres in Richmond. Pharmacist consultations available at some centres. Clinics offer information on programs, services, and supports specifically for older adults in Richmond. These services are free of charge. Holistic wellness services including chair massage, acupressure, reflexology, and therapeutic touch. Manicure/pedicure appointments are available at some centres for a minimum donation. For more information, see the schedule online at the website or contact the Community Centre directly.

Supports and encourages all women to achieve their full potential. Services include information and referral, peer support, a volunteer program, training services, and a resource library. Provides English conversation classes, computer training, a single mother’s support group, a grandmother’s support group, and more. Some programs require membership.

Computer/Internet Access
Web site: www.richmondwomenscentre.bc.ca/help-groups/programs/15-internet-community-access-program-cap
Free access to a computer. Open Monday to Friday, from 10:30am to 4:00pm

English Writing
Basic English writing program for women. Meets Tuesdays from 1:00pm to 3:00pm. You must be a member to participate.

Grandmother's Support Group
Meets every other Monday from 9:30am to 12:00pm to talk about the needs of seniors and plan activities.

Hot Ink - Creative Writing for Teens
A free after-school creative writing workshop/program for teen girls from Richmond. On Wednesday, from 3:00pm to 5:00pm, at Richmond High Secondary

Income Tax Preparation
Web site: www.richmondwomenscentre.bc.ca/help-groups/support-groups/32-income-tax-preparation
Helps low income people with income tax during the tax season (April).

Individual Computer Training
Web site: www.richmondwomenscentre.bc.ca/help-groups/workshops/21-individual-computer-lessons
Offers one-to-one teaching including training for Microsoft Office 2010 and internet navigation. Please call for appointment, membership is needed.

Ivy Women's Cultural Group
Build confidence and learn new activities such as yoga, tai chi, traditional fashions, public speaking, and community outreach. On Wednesday, from 2:00pm to 4:00pm.

Peer Support and Information & Referral
Web site: www.richmondwomenscentre.bc.ca/help-groups/support-groups
Trained volunteers will listen to your concerns and help you find resources in the community. Available by appointment

Richmond Shares
Web site: http://www.richmondwomenscentre.bc.ca/help-groups/programs/30-hot-ink-creative-writing-for-teens
A website designed to help low-income Richmond families. People can donate quality used goods for recycled use by other Richmond community members in need. All program efforts stay in the community and can help people in need such as new immigrants, refugees, women coming out of transition houses, fire victims, single mothers, single fathers, and seniors.

Single Mother's Support Group
Web site: www.richmondwomenscentre.bc.ca/help-groups/support-groups
7260 St Albans Road
Richmond,  BC   V6Y 2K3   (Map)
Talks about single mother's needs and concerns and offers moral support. Meets Thursdays, from 7:00pm to 9:00pm, at St. Alban's Church.

Work Ready Program
Web site: www.richmondwomenscentre.bc.ca/help-groups/programs/14-work-ready-program
A three month intensive work-readiness program that teaches skills like English writing, business correspondence, job search, and interview skills.

Has programs and services that respond to the needs of Richmond children, youth, and families. Offers services and programs in Richmond including: counselling for children and youth, a youth centre in Richmond, a career and employment centre for youth, after school programs, volunteering and leadership opportunities, special events and celebrations, and an Aboriginal centre.

Job Options BC Program
Phone:  604-271-7600
E-mail: erin.thompson@rysa.bc.ca
For unemployed, non-EI Richmond/South Delta Residents who are entitled to work in Canada. Participants must be 18 years or older and not students. The program offers 4 to 5 weeks of group workshops (with training allowance) and 4 to 5 weeks of work experience. Participants get long-term job search support and placement help.

Richmond Youth Centre (RYC)
Phone:  604-271-7600
E-mail: kim.aldridge@rysa.bc.ca
Offers a drug- and violence-free place for children, youth, and young adults to get together, gain skills, get community resources, and participate in sports and recreational activities. Services include after-school programs, tutoring, drop-in activities, workshops, mentorship, leadership training for youth (age 15 to 19), spring and summer programs, volunteering and leadership opportunities and special events. Books, movies, video games, internet access, crafts, and kitchen facilities are available.

Provides policing services to the community and carries out crime prevention programs.

Offers services both to new immigrants and long-time residents, whether they are Chinese or not.

Chinese Help Lines - Mandarin & Cantonese
Phone:  604-270-8222
Offers help and support to people who feel lonely or in despair because of unemployment, family issues, problems with adapting to local culture, and more. Available seven days a week, from 10:00am to 10:00pm. Please call 604-270-8222 for the Mandarin speaking line and 604-270-8233 for the Cantonese speaking line.

Employment Counselling and Training Program
Phone:  604-231-3344
Fax:  604-231-0345
Offers employment services to EI clients, the unemployed, or immigrants. Programs and services include A Chance to Choose, Employment Program of BC, Foreign Credential Recognition Loan Project, Immigrants in Trades Training Initiative, Job Options BC, Self-Employment Program; Supporting Employers Embracing Diversity, and Youth Employment Program.

Family & Youth Counselling Services
Phone:  604-408-7274
Fax:  604-408-7236
Offers counselling services and parenting groups for Chinese Canadian families from Hong Kong, Taiwan, Mainland China, other parts of the world, and locally born Chinese. Languages spoken are Cantonese, Mandarin, and English.

Host Program & Host Mentoring Program
Phone:  604-279-7180
Fax:  604-279-7188
E-mail: hmr@success.bc.ca; hpr@success.bc.ca
Volunteers are matched with immigrants to offer support, help them with language difficulties, and to introduce them to community resources. Mentors can also provide career and job guidance to new immigrants.

Multicultural Settlement and Integration Services
Phone:  604-279-7180
Fax:  604-279-7188
Assists new immigrants to learn about Canadian society. Services include: Airport Reception, New Immigrant Orientation Program, Information & Referral, Labour Market Information Services, Community Connection Activities, Child Care Subsidy Program, Financial Literacy Education Program, Citizenship Program, and Public Education Program. Services are available in English, Cantonese, Mandarin, Farsi, Punjabi, and Tagalog.

An international Christian charity that helps people in need, including families in crisis, single parents, children, seniors, and those experiencing hunger, homelessness, addiction, and abuse.

Advocacy Program
Volunteers help people in need to get the correct services.

Children's Holiday Camp
Registers and sponsors children ages 7 to 12 to attend summer camps at Camp Sunrise on the Sunshine Coast. Contact for more information.

Community Christmas Dinner
Volunteers and local businesses host a community dinner for the less fortunate in December.

Emergency Social Services
Helps individuals and families in need with the basics of food and clothing.

Family Tracing Service
Phone:  778-834-8107
Traces missing persons through Salvation Army branches locally, nationally, and worldwide.

Fire Victim Program
Helps tenants and homeowners without home insurance replace basic clothing, furniture, and household items lost through a fire.

Free Eye Glasses
Refers low-income people who need glasses to Lenscrafters' Vision Care program for help. Must have an eye exam and a prescription ready.

Free Legal Advice
Web site: www.probono.ca
555 Homer Street
Vancouver,  BC   V6B 1K8   (Map)
Phone:  604-694-6647
Fax:  604-681-3005
Free legal advice is offered to people who cannot afford a lawyer or who do not qualify for legal aid. Call the Pro Bono Legal Clinic to make an appointment.

Richmond House
3111 Shell Road
Richmond,  BC   V6X 2P3   (Map)
Phone:  604-276-2490
Fax:  604-276-2490
Offers emergency shelter for up to ten homeless men. Bed and three daily meals are provided. Maximum stay is 30 days. Opens 24 hours, 7 days a week throughout the year.

Weekly Free Community Lunch
A free, nutritious meal is offered to the community every Thursday at 12:30pm (except during the summer months). The meal is prepared and served by volunteers. All are welcome.

Administers the Public Schools Act from kindergarten through grade 12. School District No. 38 offers Early French Immersion, Late French Immersion, and Montessori Programs. Placement in an Alternate Program will be determined through a district-wide draw process, with sibling priority. Parents/legal guardians new to the district must first register their child in person at their neighbourhood school, then, request and fill out the Alternate Programs application before the draw deadline.

Area Counsellors
Counsellors work with elementary schools, teachers, students, and parents to help with students' social and emotional development. To get help from an area counsellor, speak to the student's teacher or school.

Community Outreach Program
Phone:  604-816-9491
Fax:  604-233-0551
Helps youth under 19 who have dropped out of school to return to school.

Continuing Education
Phone:  604-668-6123
Fax:  604-233-0152
Offers many courses for adults for general interest, personal and family development, to improve grades, or to gain skills for jobs. Call 604-668-7899 for information about completing high school or improving grades. Call 604-668-6123 to learn about other programs.

English as a Second Language (ESL)
Phone:  604-668-6055
Fax:  604-233-0521
Courses run all year. Day and evening classes are held throughout Richmond. Fees vary, from free to a low cost that covers expenses.

The Scrap-It Program offers qualifying vehicle owners incentives to scrap their older vehicle. Incentives valued at $2,000 or more are offered for the incentives with the highest greenhouse benefit. These incentives include very low emission vehicles, transit passes, or the transit pass / bicycle combination. Please visit website for more detailed information on qualifying for the program.

Offers regular screening mammograms (breast x-rays) to BC women ages 40 to 79 who have no new breast problems. Results are mailed. Call to make an appointment.

Offers programs for children, youth, and adults of all ages. There is a community hall and playground. Tennis courts and Burkeville Park are nearby.

This free six-session workshop is offered regularly in Richmond by the University of Victoria with resources from the BC Ministry of Health Services. Gives information and teaches strategies to help cope with day-to-day physical and emotional difficulties. A reference book is given at no cost. Programs are led by trained leaders who have chronic conditions themselves. Workshops are taught in groups of 10 to 16 and significant others are welcomed.

Active Choices
Phone:  604-522-1492
Toll Free:  1-877-522-1492
E-mail: angela.activechoices@shaw.ca
Free six-month, one-to-one telephone support program to encourage regular physical activity for adults. Delivered via telephone and mail by trained telephone coaches. This program is evidence-based and proven to increase physical activity as well as satisfaction with body function and appearance. The Centre on Aging, with resources from the BC Ministry of Health Services, offers these workshops in Richmond.

Arthritis/Fibromyalgia
For people with arthritis and/or fibromyalgia.

Chronic Disease Self-Management Program
For people with any ongoing health issues.

Chronic Pain Self-Management Program
For people with chronic pain.

Diabetes Self-Management Program
For people with type 2 diabetes.

A website offering legal information and resources for seniors. Provides information on topics including Canada Pension Plan, Housing, Veterans' Benefits, Transportation, Income Tax, and Wills & Estates. Seniors Gateway to Legal Information & Resources does not supply legal advice but does suggest legal resources and information.

Provides information and support to senior clients in the Lower Mainland. Offers special services for seniors in New Westminster only. See the website for more information or to view the Seniors Housing Directory.

Housing Directory
E-mail: info@seniorsservicessociety.ca
A directory of seniors housing in BC. See the directory online at www.seniorsservicessociety.ca

Housing Services
E-mail: housing@seniorsservicessociety.ca
Offers housing counselling, outreach services, and an emergency temporary housing program (cost geared towards income). Call for more information.

Information and Referral
E-mail: info@seniorsservicessociety.ca
Get information and referral services by phoning in or in person. Get help with filling out forms and taxes (March and April).

Meals Programs
E-mail: support@seniorsservicessociety.ca
Hot low-cost meals are delivered to New Westminster who cannot cook because of age, disability, or illness. Also offers a reasonable cost Lunch and Dining Club, where transport and meals are provided for seniors.

Provides phone access to basic government information on behalf of ministries, Crown Corporation, and public agencies. Hours of operation are 7:30am to 5:00pm, Monday through Friday.

Helps with job searching and career planning, and can provide information about employment insurance and help with applying for a social insurance number.

Compassionate Care Benefits
Web site: www.servicecanada.gc.ca/eng/ei/faq/faq_compassionate_care_individuals.shtml#What
If you have been absent from work to care for a family member who is at risk of dying within 26 weeks, you may be able to apply for these benefits to make up for your regular weekly earnings from work.

Employment Insurance (EI)
Web site: www.servicecanada.gc.ca/eng/sc/ei/index.shtml
Offers temporary income support to those who are between jobs. Sickness, childbirth, parenting, or a family member who is gravely ill with a significant risk of death who requires care or support can be qualifications for Employment Insurance.

Helps immigrants get jobs in the construction, transportation, and health sectors.

Works with communities to build a just and healthy society for everyone. Issues parking permits for people with disabilities and offer educational workshops for community development.

Parking Permit Program for People with Disabilities
Phone:  604-718-7744
E-mail: permits@sparc.bc.ca
SPARC BC issues parking permits for people with disabilities in all areas of BC. Download an application form from the website.

SOS Children's Village BC offers long term care and support to children in foster homes.

SOS Children's Village BC Thrift Store
3800 Moncton Street
Richmond,  BC   V7E 3A6   (Map)
Phone:  604-274-8866
E-mail: bhigh@shaw.ca
Located in Steveston and accepts donations of clean, gently used articles for resale. Store hours are 10:00am to 4:00pm, Monday to Saturday and 11:00am to 3:00pm on Sunday. Volunteer inquiries are welcome. Additional location in Kerrisdale (2319 West 41st Avenue Vancouver).

Offers programs for people of all ages. There is a gym, fitness centre, games room and other facilities, as well as a Community Police Station.

An outdoor family pool with two water slides, a large picnic area, and a wading pool for children. Open during the summer months. Free admission for children under 2 years old. Call or check the website for fees.

English Sunday service at 8:30am and 10:00am.

Pastoral Counselling
A minister is available for counselling, please call to make an appointment.

Weekly Free Community Meal
A safe, friendly, and welcoming place to share a meal with children, youth, and adults every Tuesdays at 5:30pm. Everyone is welcome. Runs September through the end of June.

Helps people in need throughout the year. Offers hampers, food vouchers, toys, and other items as necessary. Runs two stores (2743 Main Street, Vancouver and 1738 East Hastings, Vancouver).

Many programs are offered for people of all ages. There are also tennis courts, basketball courts, a lacrosse box, softball diamonds, a playground, a games room, and much more. The centre has an active teen group, a seniors group, and a pre-school.

Entry is free and donations are appreciated. Offers programs for schools and the public. Check the website for upcoming events and programs.

This is an outdoor heated pool with a slide and a shallow tot pool. Open from Victoria Day weekend through Labour Day weekend. Call 604-276-4300 or see website for public swim information and schedules.

Learn about your rights and responsibilities as a tenant by calling the free Tenant Infoline.

Offers community based prenatal classes. Low-income rates are available. Please call or visit website for more information.

Provides formal clothes to low-income high school graduates, both girls and boys, in Greater Vancouver so they can go to their graduation events with pride. School counsellors, teachers, principals, or social service agencies refer students to the program. A Boutique Day is held in spring where each student selects a gown, suit or tuxedo, shoes, purse, and accessories.

Gives British Columbians, especially those with special needs, information about the laws that affect their lives. Offers free law classes and publications in many languages.

Offers programs for people of all ages. Has a games room, fitness room, gym, playgrounds, and much more. The park has soccer fields, baseball diamonds, basketball courts, tennis courts, and a box for roller hockey and lacrosse.

Offers services focused on helping maintain family relationships. These include a range of counselling and support services for family, youth, and children. Referrals to the program are made through the Ministry for Children and Family Development at 604-660-1044.

Community Action Plan for Children (CAP-C)
Groups for parents and children up to six years old to share information, socialize, and learn more about parenting, problem solving and personal development. No referral is necessary. Contact for more information.

Family Preservation/Family Reunification
Offers counselling services, crisis intervention, and early intervention to families with difficulties. Also offers counselling work with children and youth, teaches parenting skills, child development, and connects families to available resources. Must be referred by the MCFD, call Richmond Intake Services at 604-660-1044.

TransLink is Metro Vancouver's regional transportation authority responsible for the public transportation in Metro Vancouver.

HandyCard
13401 - 108th Avenue
Surrey,  BC   V3T 5T4   (Map)
Phone:  778-452-2860
People with a permanent disability preventing them from using public transit without help can travel at concession rates with a HandyCard. An attendant can travel free. Application forms are on the TransLink website. With a HandyCard, you can purchase TaxiSavers, which allow you to pay for taxi rides at reduced rates. HandyCards cannot be used on HandyDART transit trips.

HandyDART
13401 - 108th Avenue
Surrey,  BC   V3T 5T4   (Map)
Phone:  604-575-6600
E-mail: accesstransit.registration@coastmountainbus.com
Provides transportation in special vehicles for people who cannot use public transit without assistance due to a physical or cognitive disability.

Lost & Found
Stadium Sky Train Station, 590 Beatty Street
Vancouver,  BC   V6B 2L3   (Map)
Phone:  604-953-3334
Open Monday to Friday, from 8:30am to 5:00pm. Visit the website to report a lost item.

Taxi Saver
Phone:  778-452-2860
A service to HandyDART for people with permanent disabilities who have a HandyCard. To find out more, contact the Access Transit office.

Transit Information
Phone:  604-953-3333
Call for information about bus routes, schedules, and fares. Call seven days a week, between 6:30am and 11:30pm. Website also has a trip planner and maps.

Charges 20 to 40% less than normal rates. Third year, fourth year, and graduate dentistry students perform the dental work. Open from the end of August to the end of June and closed during winter break from the second week in December to the first working day after New Year's.

Helps those in need with meals, shelter, and clothing. Offers drug and alcohol recovery programs, pastoral services, and two low cost thrift stores in Vancouver and Surrey.

Thrift Stores
671 East Hastings Street
Vancouver,  BC   V6A 1R2   (Map)
Donated items are sold at reasonable cost. Two store locations serve the Lower Mainland. The Vancouver store is open Monday to Friday 9:30am to 5:00pm. The Surrey store (10776 King George Highway) is open Tuesday to Saturday 9:00am To 4:30pm.

Offers a range of public health services, including health promotion, disease prevention, early intervention, acute care, residential care, palliative care, and continuing care in the community.

Abuse, Neglect and Self-Neglect
Web site: www.vchreact.ca
Phone:  604-984-5957
Toll Free:  1-877-732-2899
Responsible for investigating claims of abuse, neglect, and self-neglect of adults living in the Richmond community. Applies to adults who are unable to seek support and assistance due to physical disabilities, illness, disease, injury, or any other condition that affects decision-making. Abuse may include intimidation, humiliation, physical assault, theft, fraud, misuse of a power of attorney, sexual assault, overmedication, withholding needed medication, censoring mail, invasion or denial of privacy, or denial of access to visitors or other basic human rights. Neglect is the failure to provide necessary care, assistance, guidance or attention that causesl harm or substantial damage to or loss of assets.

Client Relations and Patient Care Quality
Phone:  604-244-5115
Acts as facilitators in solving complaints. Does not stand for either the patient or the organization. Instead, the aim is to find a solution by providing information or help.

Interpreters
Phone:  604-675-4099
Toll Free:  1-877-228-2557
The Provincial Language Service provides both face-to-face and phone interpreting for patients who prefer another language. Interpreters follow the standards for professional health care interpreting. Services are available 24 hours a day, seven days a week. Interpreters must be booked by your health care provider. Health care providers can call for spoken languages and sign language (604-736-7012).

Risk Management
Phone:  604-244-5115
Helps VCH - Richmond personnel manage situations and issues in a way that promots safety and ensures that the risk of harm to clients, staff, and vistors is kept to a minimum.

Translations
Web site: http://vch.eduhealth.ca
Pamphlets have been translated into different languages. aAsk health care providers for more information. Translated material is also available online.

For clients who have chronic health care problems that impede their ability to be independent. A home visit can be arranged to discuss health care needs.

Adult Day Care
100 - 6100 Bowling Green Road
Richmond,  BC   V6Y 4G2   (Map)
Phone:  604-272-3237

Case Management, Continuing Health
Helps to arrange home support for those who cannot care for themselves because of health problems. Arranges adult day care and respite services. For those who can no longer live independently at home, they can assist in finding different living arrangements. There is a cost for some services.

Home Care Nursing and Rehabilitation
Offer services to those whose needs can safely be met while they remain at home. Arranges home support for those who need help with daily tasks. Offers nursing and rehabilitation consultation and support to care providers and to their adult clients who have physical and cognitive disabilities.

Home Support
Provides help with the tasks of daily living for people who have ongoing health problems, disabilities, or temporary medical or physical problems. Service is delivered by neighbourhood teams within a flexible time frame that is focused on completing the required tasks. The cost of service varies.

Long Term Care Facilities
Phone:  604-278-3361
Offers 24-hour care and supervision for adults who can no longer live independently. To be admitted for long term care services, a person must meet the criteria. Waiting period is approximately six months. There are five complex care homes in Richmond, including Fraserview Immediate Care, Pinegrove Place, Richmond Lions Manor, Rosewood Manor, and Minoru Residence.

Subsidized Assisted Living
Includes rental accommodations, hospitality services and personal care. Intended for seniors with low to moderate incomes that need help with personal care. Clients must be assessed and are eligible if they get home support services, are able to make decisions about daily activities, are able to talk and be understood by others but are not managing well in their home with services. Waiting period is 12 months. The two locations are the Courtyard Gardens and SUCCESS Austin Harris Residence.

Volunteer Shopping Programs
Web site: www.volunteerrichmond.ca
190 - 7000 Minoru Boulevard
Richmond,  BC   V6Y 3Z5   (Map)
Phone:  604-279-7020
Fax:  604-279-7038
Works in partnership Volunteer Richmond Information Services to provide grocery shopping assistance for seniors and others with long term health problems maintain their independence and remain in their own homes. There are four types of volunteer shopping available at no cost. Programs include Shop-by-Phone, Group Shopping, and Individual and Personal Shopping.

For a list of family doctors who are taking new patients, call or visit the website.

Offers numerous mental health and addiction programs to the public. For mental health emergencies, call the CHIMO Crisis Line at 604-244-5562 or go to the Richmond Hospital Emergency Department.

Anne Vogel Methadone Clinic at City Centre Health
100 - 8160 Cook Road
Richmond,  BC   Phone:  604-233-5699
Treats clients with addictions. Many of the clients also get their medical services at the clinic. Refers to other services such as residential care, detox, other outpatient addiction services, and hospital and outpatient mental health services.

Community Based Support - Pathways Club House
7351 Elmbridge Way
Richmond,  BC   V6X 1B8   (Map)
Phone:  604-276-8834
Contracts with the Canadian Mental Health Association to provide a variety of mental health services. Also liaises with services and programs that serve the Chinese speaking community.

Community Mental Health Programs for Adults Community Mental Health Programs for Adults
6061 No. 3 Road
Richmond,  BC   V6Y 2B2   (Map)
Phone:  604-675-3975
Offers psychiatric assessment and treatment for adults with a mental illness that prevents with their functioning in the community. Services include case management, outreach, and rehabilitation programs.

Community Mental Health Programs for Older Adults
6061 No. 3 Road
Richmond,  BC   Phone:  604-675-3975
Assessment and treatment for older adults with dementia-related behaviour problems or psychiatric and medical needs needing care such as case management and rehabilitation services. Family support and education is also provided. Services are provided on an outreach basis.

Crisis and Help Line - English
120 - 7000 Minoru Boulevard
Richmond,  BC   V6Y 3Z5   (Map)
Phone:  604-279-7070
Provides telephone counselling to people in distress, seven days a week from 8:00am to midnight. Offers support and understanding to help callers identify problem areas and work towards resolving them.

Crisis and Suicide Intervention
120 - 7000 Minoru Boulevard
Richmond,  BC   V6Y 3Z5   (Map)
Phone:  604-279-7077
Offers a counselling to people who are experiencing a crisis, at risk of suicide, or have made a suicide attempt. Available to those ages 19 and older. Limited counselling for those under 19 is also available. Offers a support group for those who have lost a friend or family member to suicide.

Early Childhood Mental Health
7000 Westminster Highway
V6X 1A2   (Map)
Phone:  604-278-9711
Helps families who have children 0 to 5 years of age who have challenging behaviours. Provides testing and treatment of a range of behavioural problems including crying, bonding, sleep difficulties, toileting problems, aggression and anxiety. Operates Monday to Friday, call for hours of operation at extension 4055.

Hospital Inpatient Program
7000 Westminster Highway
Richmond,  BC   V6X 1A2   (Map)
Phone:  604-244-5504
An 18 bed inpatient psychiatry unit providing assessment and treatment to adults with a variety of psychiatric diagnoses who require 24 hour management in hospital. Staff work with the patient, their family, and community supports to give individualized patient-centred care.

Mental Health Emergency Services (MHES)
Phone:  604-244-5562
A mobile service providing community assessment and intervention to individuals experiencing a mental health crisis. Services include assessments, referrals to follow up mental health services, health care professionals or other agencies. Evening and weekend intervention and support is provided to individuals during non-office hours through the crisis line service. Hours of operation are 11:00am - 1:00am, seven days a week.

Needle Exchange Locations
For disposal of used needles in a safe and legal way to reduce the spread of HIV and Hepatitis C and to prevent health complications. Reduces the number of needles in public places and needle-stick injuries. Encourages safer injecting by providing clean water, alcohol wipes, and health information. Clean needles are available in exchange. Locations are at City Centre Health (8160 Cook Road, Richmond, 604-233-5699) and Richmond Public Health (8100 Granville Avenue, Richmond, 604-233-3150).

Peer Support, Mental Health
200 - 6061 No. 3 Road
Richmond,  BC   V6Y 2B2   (Map)
Phone:  604-675-3977
In partnership with the Richmond Mental Health Consumer and Friends Society. Provides a peer support program for mental health consumers. Provides funding which increases the effectiveness of the mental health system while helping mental health consumers develop skills and confidence. Offers a peer support program for Chinese-speaking clients.

Psychiatry Emergency Unit (PEU)
Phone:  604-244-5475
A four bed brief stay (72 hours or less) unit for people experiencing a psychiatric/mental health crisis. Provides mental health and addictions services in an environment. Offers planning, case consultation, and connections with community resources for follow up.

Richmond Addiction Services Society (RASS)
Web site: www.richmondaddictions.ca
200-7900 Alderbridge Way
Richmond,  BC   Phone:  604-270-9220
Provides a variety of services for those who have alcohol, drug, and gambling problems. Helps family members and others who are affected by substance misuse. Services include counselling, education, youth outreach counselling, alternatives to teen school suspension, therapy groups, relapse prevention, public education, seminars and workshops, outreach programs and services, and older adult services.

Richmond Bridge House
Phone:  604-244-7840
A ten bed residential short stay crisis intervention facility for clients who are experiencing a mental health crisis but do not require an acute psychiatric hospitalization. Clients are cared for 24 hours a day, 7 days a week and can be admitted for a maximum of 14 days. Referrals require a physician assessment prior to acceptance and are screened prior to admission to ensure the facility is able to provide safe care.

Richmond Mental Health and Addictions Housing
Phone:  604-675-3975
Provides housing services to individuals with severe and persistent mental health conditions. This includes Licensed Specialized Residential Care Facilities, Enhanced Supported Housing, and Supported Independent Living placements.

Richmond Mental Health Outpatient Services (RMHOS)
7000 Westminster Highway
Richmond,  BC   V6X 1A2   (Map)
Phone:  604-244-5534
Testing and treatment for adults and older adults with mood and/or anxiety disorders and related problems of living. Group therapy programs and psychiatric consultation and treatment services are offered. Psychiatry Clinics include: reproductive mental health, older adult mental health, and cross-cultural services. Open Monday to Friday.

Richmond School Program
6480 Blundell Road
Richmond,  BC   V7C 1H8   (Map)
Phone:  604-718-4056
Provides school accessed, short to medium term, early intervention treatment services for high-risk elementary school children manifesting psychiatric disturbances. Open Monday to Friday.

Richmond Youth Eating Disorders Services
Phone:  604-244-5489
Offers testing and treatment services for children and adolescents with anorexia nervosa, bulimia nervosa, or an eating disorder not otherwise specified. A treatment plan is developed with the client/family's input. To be eligible, clients must show eating disordered behaviour as a primary concern, have a referral from a family doctor, and be a resident of Richmond.

Transitions
600 - 8100 Granville Avenue
Richmond,  BC   V6Y 3T6   (Map)
Phone:  604-244-5486
Offers outpatient testing, treatment and advocacy/referral services for adults experiencing substance misuse, mood and anxiety disorders and/or concurrent psychiatric, and substance use disorders. Counselling is available. Open Monday to Friday.

The Richmond Hospital is a community hospital serving Richmond, part of Delta, and travelers using Vancouver the International Airport and the BC Ferry System.

Ambulatory Care Services
Phone:  604-278-9711
Services provided at the hospital for people who are well enough to be treated as outpatients including: blood transfusion, intravenous antibiotics, rehabilitation services, cast clinic, hand clinic, dietetic counselling, endoscopy and oncology (chemotherapy) clinic.

Cardiopulmonary and Neurodiagnostic Services
Phone:  604-244-5124
Many tests are offered to help diagnose and treat conditions related to the heart, lungs, muscle and brain. These services can be ordered by your family doctor.

Emergency Department
Open 24 hours a day. Does not answer health questions. If you have questions about health issues contact your Family Physician or BC Nurse Line at 811. If you are experiencing a health emergency you should go to the Emergency Department or call an ambulance (dial 911). Cannot give out information about any patients in the department. If you need information you must to call a family member, friend or support person who has been with the patient in emergency.

Intensive Care
For patients recovering from life-threatening illness or injury who require intensive, around-the-clock monitoring and care.

Laboratory
Phone:  604-244-5295
Blood work and other tests ordered by a doctor can be performed on a walk-in basis at the laboratory, located on the main floor of the South Tower.

Palliative Care
Phone:  604-278-3361
Offers support for people living with a terminal illness. Focus is on providing comfort, quality of life and symptom control rather than cure. The Integrated Hospice Palliative Care program provides end of life care. Staff follow the client from home to the palliative care unit, to the hospice or residential care facility.

Pediatric Unit
Cares for children and youth with both medical and surgical care needs. We encourage parents to "room in" with their children.

Screening Mammography Program of BC
Phone:  604-244-5505
BC women aged 40 to 79 are entitled to a free annual mammogram.

Surgical Services
General Surgery, Orthopaedics, Urology, Gynaecology, Otolaryngology (ENT), Plastic Surgery and Ophthalmology, and other types of surgery are performed mainly on adults but certain procedures are done for children one and older.

Operates free computer terminals in the community. Provides web space, technical support, and Internet services. You can search for public internet access sites in your area, post information online, use message boards, and chat with other users online. To find an access terminal in the area, visit the website.

Internet Services
Web site: www2.vcn.bc.ca/services
Offers free services including domain name hosting, group email accounts, and database hosting for groups. Help is available 10:00 am to 4:00 pm, Monday to Friday.

Helps veterans and certain others with disability pensions, financial support allowances and health care benefits. Call for counselling or about the benefits available and who qualifies.

A non-profit organization that brings people and services together through community information and volunteerism.

Child Care Resource & Referral Centre
151 - 7000 Minoru Boulevard
Richmond,  BC   V6Y 3Z5   (Map)
E-mail: childcare@volunteerrichmond.ca
Offers a free, bilingual referral service for families seeking child care in Richmond, as well as information on the types of child care available and what to look for when choosing a child care provider. Parents can pick up Child Care Subsidy application packages here and get instructions on how to complete them. Topical workshops, short courses, and family child care training are available for parents and child care providers.

Information & Referral Services
Provides community information and referral service. Offers brochures, pamphlets, maps, guides and government forms at Volunteer Richmond in the Richmond Caring Place and at the Community Information and Volunteer Centre located in Richmond Centre. Produces the Richmond Community Services Directory. The online directory is hosted on the Richmond Public Library's website and can be accessed through VRIS' website by clicking on the Info Richmond! Button.

Leadership Richmond
Includes four modules: Youth Now, Enterprise, Next, and Community. Youth Now trains young adults who are high school graduates and under age 26 to serve as board members for local non-profit organizations. Next helps volunteer organizations benefit from the skills and experience of adults 50+. Enterprise will promote corporate volunteering and the transfer of business skills to the public sector. Community promotes volunteerism and builds community capacity through volunteer management training, workshops and information services.

Richmond Caregivers Education and Support Program
A 'caregiver' provides unpaid care and support at home, in the community or in a care facility for an older adult (aged 55 and up) who is elderly, chronically ill or living with a disability. A series weekly education sessions are available during the year for unpaid caregivers in English and Chinese. Support groups are open to all Richmond caregivers. Programs are free of charge, call for locations, times and dates. Funding is provided by: United Way of the Lower Mainland.

Richmond Christmas Fund
E-mail: christmasfund@volunteerrichmond.ca
Provides grocery vouchers to registered low-income Richmond residents and new toys to low-income families with children aged 12 and under, and gift certificates to teens 13-15. The sponsorship program matches registered families with individuals and groups who prepare a customized Christmas hamper for their family. Donations from the community, both financial and of new, unwrapped gifts, are the basis of this program.

Richmond Senior Peer Counselling
Trained senior volunteers offer one-on-one counselling to guide and support their peers through difficult situations such as new living arrangements, relationship concerns, reduced income, bereavement, anxiety, or depression. Sessions take place at the office, the client's home, or other locations. Referrals are accepted from individuals or health care providers, and are screened for appropriateness for the service. Clients are seen for up to 9 months, after which time referrals may be made to other services. Services are offered in a variety of languages depending on the availability of volunteers. Funded by Vancouver Coastal Health.

Seniors Community Support Services - Volunteer Shopping Programs
Works in partnership with Vancouver Coastal Health - Richmond to provide shopping assistance for seniors and others with chronic health problems. The Shop-by-Phone service is for those who cannot shop for their groceries. Volunteers also assist Continuing Health clients with group shopping or in-person shopping at various locations.

Seniors Information & Referral
Volunteers provide information and referral regarding community services for seniors ages 55 and older. Assists seniors in navigating through government systems and in filling out application forms. Topics include pensions, income tax, citizenship and permanent residency, medical plan, PharmaCare, legal resources, housing, shelter aid for renters, and more. Service is available in a variety of language depending of the volunteer. The Seniors Information Line is available to answer questions about benefits and entitlements. Service is available by phone or appointment at the office from 9:00am to 4:00pm, Monday to Friday. The Richmond Seniors Directory provides community information; printed copies are available annually throughout the city or through VRIS.

Volunteer Centre
Helps potential volunteers find appropriate and satisfying volunteer opportunities. Offers volunteer management training and consultation services to local non-profit organizations. Promotes volunteerism within the community. The Volunteer Match program provides one-on-one assistance to connect individuals with volunteer opportunities. Visit the website and click on the "Volunteer Richmond!" button to see volunteer opportunities.

This facility is part of the Riverport Sports and Entertainment Complex. Facility features include a 57-metre competition pool, 1- and 3-metre spring boards, plus a 5-metre tower, a wave pool, two waterslides, two whirlpools, a steam room, sauna, fitness centre, a sports therapy clinic, and concession.

The West Richmond Community Centre is next to Hugh Boyd Secondary School and is located south of Francis Road on No. 1 Road. There are activities for people of all ages.

Lend an Ear
Operates a hearing aid loan program to assist people who are not able to afford a new hearing aid. Some of the hearing aids have been previously used and others are discontinued models.

Offers free donated beds to the public. Open seven days a week from 12:00pm to 4:00pm. Closed on all statutory holidays.

Families are usually referred to this program by community health nurses.

Provides an anonymous, confidential way for young people to prevent or report crimes connected with youth violence, bullying, peer pressure, and intimidation or threats by a person or a gang. Also offers information and referral regarding youth violence. 24-hour, toll-free, multilingual service offered seven days a week in BC.

Youth in BC provides youth-oriented information and resources online. Also offers youth a live, one-on-one chat service with trained crisis volunteers and email support. Chat hours are from 12:00pm to 1:00am, 7 days a week.