All services are free to those who cannot afford a lawyer or obtain Legal Aid through pro bono clinics throughout BC. Lawyers do not represent in court but will give legal advice when a 30-minute appointment is made. Richmond clinics can be found at CHIMO Crisis Services (120 - 7000 Minoru Boulevard; 604-279-7077). Call toll-free to make an appointment.

Roster Program
The Roster Program provides pro bono legal representation services to individuals and non-profit organizations of limited means.

Summary Advice Clinic
Lawyers at our legal advice clinics typically volunteer for 2 hours each month as they advise people in up to 4 half-hour appointments.

Vancouver Civil Chambers Duty Counsel Project
On a yearly or twice yearly basis, Access Pro Bono lawyers provide legal assistance and representation to unrepresented low and modest income litigants appearing in civil chambers at both Supreme Court and Court of Appeal levels.

ALDA has counselling and support services for adults (age 16-65) with learning disabilities and learning difficulties.

The Alzheimer Society of B.C. has services to help those with the disease and their family and friends. You can get more information by calling the toll free number or from the Society's books and videos.

AFC helps Chinese youth and students understand the school system in Canada. Offers free academic consulting and drop-in tutoring services.

Help people with disabilities apply for and appeal process for provincial and federal (CPP) disability benefits. Helps people with disabilities understand their rights in housing, medical equipment and supplies. Provides workshops.

Advocacy Access Program
Phone:  604-872-1278
Toll Free:  1-800-663-1278
Help people with disabilities apply for and appeal process for provincial and federal and federal (Canada Pension Plan Disability) disability benefits. Helps people with disabilities understand their rights in housing, medical equipment and supplies. Provides workshops.

The BC Dental Association gives out information on BC dentists and dental issues.

Find a Dentist
Web site: www.bcdental.org/Find_a_Dentist/DentistSearch.aspx
Use the website to find a dentist who is taking new patients. You can also find dentists who offer discounts for seniors or students and dentists who have payment plans.

BC Housing helps with subsidized and affordable housing in the province.

Rental Assistance Program
Web site: www.bchousing.org/Options/Rental_market/RAP
Provides direct cash assistance to families with one dependent child and a household income less than $35,000 per year.

Shelter Aid for Elderly Renters (SAFER)
Web site: www.bchousing.org/Options/Rental_market/SAFER
Helps people 60 and over with monthly cash payments to subsidize their rent for their homes.

Subsidized Housing
Web site: www.bchousing.org/Options/Subsidized_Housing
Affordable housing is offered to those who meet the requirements. For more information, go to www.bchousing.org.

Tenant Services
Web site: www.bchousing.org/tenants/services
Tenant programs and information about your rights and responsibilities as a tenant is available on the website.

The Housing Registry
Web site: www.bchousing.org/Partners/H_S_Op/Tenant/Housing_Registry
Apply for affordable housing through The Housing Registry online or by paper application from the office. BC Housing can also help you fill out the form.

BC Mental Health and Additions Services, an agency of the Provincial Health Services Authority, provides a diverse range of mental health services to people across BC, including 1) specialized tertiary mental health treatment services for adults and children 2) forensic psychiatric services 3) research and knowledge exchange and 4) mental health promotion.

Distress Line Network
Web site: www.heretohelp.bc.ca
Phone:  310-6789
Phone the Distress Line Network at 310-6789 if you wish to speak to a trained volunteer specialist or support or referrals related to mental health. This is a free call and no area code is needed. This service is available 24 hours a day, with no wait or busy signal.

Helps those with schizophrenia and their families as well as those with other serious mental illnesses.

Gives information about registering and ordering certificates for birth, death or marriage. The website also gives information about legal name changes, adoptions, genealogical services, and search of wills and registry. See the website for more information.

Only facility in B.C. devoted to the health of women, newborns, and families. Provide a range of health services that address the needs of women of all ages and backgrounds. You will require a referral from your family doctor. They are not open on statutory holidays.

Lactation Service
E-mail: fjones@cw.bc.ca
Provides information about breastfeeding to mothers, breastfeeding clinics, and prenatal multiples breastfeeding classes.

211
Phone:  604-875-6381
Fax:  604-660-9415
E-mail: Inform@communityinfo.bc.ca
Gives free information about community services.

Alcohol and Drug Information & Referral Service
Phone:  604-660-9382
Fax:  604-660-9415
Toll Free:  1-800-663-1441
E-mail: Inform@communityinfo.bc.ca
A 24-hour, toll free confidential phone line that gives help to people with addictions and substance abuse problems. Staff can give information about treatment services and self-help groups.

Problem Gambling Helpline
Fax:  604-660-9415
Toll Free:  1-888-795-6111
E-mail: PGHelpline@bc211.ca
A 24-hour, toll-free confidential phone line offering help to those with a gambling problem. It can give referral information to counselling services and support groups.

VictimLINK
Fax:  604-660-9415
Toll Free:  1-800-563-0808
E-mail: inform@communityinfo.bc.ca
A 24-hour, toll-free confidential phone line that gives help seven days a week to victims of crime in BC and Yukon. Staff can give information and referral services or crisis support.

Youth Against Violence Line
Web site: www.youthagainstviolenceline.com
Fax:  604-660-9415
Toll Free:  1-800-680-4264
E-mail: info@youthagainstviolenceline.com
Call this phone line to report youth violence, to get help from police, or to get information about youth-related problems like bullying and gangs.

Located at the south end of Railway Avenue, the buildings at Britannia celebrate the history of the fishing industry in Richmond and Steveston. There are 12 buildings, some dating back to 1889. Guided tours, summer day camps and educational programs for all ages. Admission to the site and buildings is free. Visitors are welcome.

Birthday Parties
Phone:  604-718-8043
Britannia offers themed birthday parties for children between the ages of 5 and 11. Call for more information.

A yearly public transit pass for low-income seniors and people with disabilities. You must apply for the pass each year and it costs $45. You may purchase the pass if: (1) you get federal Old Age Security and either the Guaranteed Income Supplement or Spouse's Allowance, (2) you are only ineligible for these benefits because you haven't lived in Canada for 10 years, (3) you are age 60-64 and receiving BC Employment and Assistance, or (4) you are receiving disability assistance under Employment and Assistance for Persons with Disabilities. Call or write for more information.

Cambie offers many recreational and sports programs for people of all ages. It has a gym, fitness centre, dance and aerobics studio, badminton courts, and a games room.

This government agency aims to help low-income and older Canadians, people with disabilities and First Nations live in decent, affordable homes.

Home Adaptations for Seniors' Independence (HASI)
Web site: www.cmhc.ca/en/ab/noho/noho_006.cfm
Helps some home owners and landlords to pay for minor home repairs so that low-income seniors can still live in their homes on their own. Visit the website for more information.

Homeowner Residential Rehabilitation Assistance Program - Homeowner RRAP
Web site: www.cmhc.ca/en/co/prfinas/prfinas_001.cfm
Helps low-income households who own and live in substandard housing with repairs so that it is safe to live in.

Rental Residential Rehabilitation Assistance Program - Rental RRAP
Web site: www.cmhc.ca/en/co/prfinas/prfinas_008.cfm
Offers financial assistance to landlords of affordable housing to pay for mandatory repairs to self-contained units occupied by low-income tenants.

Residential Rehabilitation Assistance Program for Persons with Disabilities (RRAP-Disabilities)
Web site: www.cmhc.ca/en/co/prfinas/prfinas_003.cfm
Helps homeowners and landlords pay for home repairs in housing for low-income persons with disabilities to make the home more accessible.

Residential Rehabilitation Assistance Programs (RRAP - Conversion)
Web site: www.cmhc-schl.gc.ca/en/co/prfinas/prfinas_009.cfm
RRAP Conversion helps to create affordable housing for low-income households, It provides financial help to convert non-residential properties into affordable, self-contained rental housing units or bed-units.

The Canada Revenue Agency is in charge of tax laws in Canada and runs programs that offer tax breaks and benefits. See website for details.

Canada Child Tax Benefit (CCTB)
9755 King George Boulevard
Surrey,  BC   V3T 5E1   (Map)
Fax:  604-585-5769
Toll Free:  1-800-387-1193
This is a tax-free monthly payment to help families with the cost of raising children under the age of 18. Other benefits, like the National Child Benefit Supplement and the Child Disability Benefit, may also be part of a CCTB payment. Contact Canada Revenue Agency to see if you qualify.

Goods and Services Tax/Harmonized Sales Tax (GST/HST) credit
Toll Free:  1-800-959-1953
The GST/HST credit is a tax-free quarterly payment that helps individuals and families with low or modest incomes offset all or part of the GST or HST that they pay.

Individual Income Tax Questions
Toll Free:  1-800-959-8281
A 24-hour recorded service is available seven days a week or you can speak to agents on weekdays (except holidays) about tax-related information.

Surrey Tax Services Office
9755 King George Boulevard
Surrey,  BC   V3T 5E1   (Map)
Fax:  604-585-5769
Toll Free:  1-800-959-8281
Richmond residents mail their income tax returns or their application forms for GST credit to this address.

Free English Classes
Offers free English classes for foreign language-speaking people.

An organization that tries to enhance the interests of its members, protect the independence of the judiciary and the bar, provide personal and professional development and support to its members, promote fair justice systems and effective law reform, and to promote equality in the legal profession.

Dial-A-Law
Web site: www.dialalaw.org
Phone:  604-687-4680
Fax:  604-669-9601
Toll Free:  1-800-565-5297
A free service offering a library of transcripts prepared by lawyers to provide practical information on specific topics of law as they apply in British Columbia. Dial-a-Law transcripts are offered in English, Chinese and Punjabi. Transcripts are accessible by telephone and online. Scripts are available in audio format online at www.dialalaw.org.

Lawyer Referral Service
10th Floor, 845 Cambie Street
Vancouver,  BC   V6B 5T3   (Map)
Phone:  604-687-3221
Fax:  604-669-9601
Toll Free:  1-800-663-1919
E-mail: lawyerreferral@bccba.org
This service refers you to a lawyer who will discuss your legal problem with you for $25 for 30 minutes. Normal rates apply if you need more than 30 minutes. For more information, visit www.cba.org/bc (click on "Public and Media" and then on "Lawyer Referral Service").

The Canadian Cancer Society is a national, community-based organization of volunteers whose mission is to eradicate cancer and to enhance the quality of life for people living with cancer. The Canadian Cancer Society invests in cancer research, provides reliable information on all cancers, delivers community-based support programs and leads cancer prevention initiatives

Cancer Information Service
Toll Free:  1-888-939-3333
E-mail: info@cis.cancer.ca
Free information about cancer, treatments, community programs and ways to prevent cancer. Call from 9:00am to 6:00pm Monday through Friday. Cantonese and Mandarin service is available 6:30pm to 8:30pm Tuesdays and Thursdays.

Support Programs
The Canadian Cancer Society’s volunteer-led Support Programs enhance the quality of life of British Columbians living with cancer. The Volunteer Driver Program provides safe and efficient rides to and from primary cancer treatment. The Breast Prosthesis & Wig Banks provide personalized fitting consultations for patients and follow-up resources as needed. To find out more about all Practical and Financial Support please call the Cancer Information Service.

A non-profit organization that is leading the fight against diabetes by helping people with diabetes live healthy lives while we work to find a cure.

Teaches those who are visually-impaired to use professionally trained Guide Dogs to help with their mobility.

The Canadian Hemochromatosis Society aims to create awareness about Hemochromatosis, a potentially fatal disorder caused by iron overload. The Society promotes early diagnosis and treatment, and provides information and support to those who have this disorder.

Committed to promoting liver health and to reducing the incidence and impact of all liver disease through research, education and patient support programs.

Provides complete service and protection to Canadians with medical needs and conditions that should be known in an emergency. Members receive an engraved medical ID that includes important medical information; an electronic MedicAlert® Health Record; and access to the MedicAlert® 24-hour Emergency Hotline that lets health care professionals to access a member’s medical and emergency contact information in over 140 languages.

Promotes the mental health of all and supports the recovery of people experiencing mental illness.

Pathways Clubhouse
Pathways Clubhouse helps members recover from mental illness and reclaim their lives through a supportive environment that focuses on the person's strengths and talents rather than their illness. Creates opportunities for members to return to school, gain employment, have a place to live, connect with their families, make new friends and create multiple successes. They also provide mental health education to increase awareness and understanding of mental illness and mental health.

The mission of the Lower Mainland Region of the Canadian Red Cross is to improve the lives of vulnerable people by mobilizing the power of humanity, in Canada and around the world.

Family Support Program
Volunteers give support to families of children admitted to BC Children's Hospital and help with transportation and getting services they need.

Health Equipment Loan Program (HELP)
108 - 2931 Olafsen Avenue
Richmond,  BC   V6X 2R4   (Map)
Phone:  604-278-4011
This community-based, volunteer-run program provides short-term loans of basic medical equipment, by donation, to those recovering from surgery or injury, or living with mobility limitations. Last year, 417 volunteers served 20,738 clients, loaning over 48,000 pieces of medical equipment. Available equipment includes mobility aids, bath aids, toileting aids, walking aids, and aids to daily living.

Children and adults who are recovering from surgery, illness or injury can borrow medical equipment for a short time. Equipment includes wheelchairs, walkers, canes, bath seats, etc. Hours are usually 8:30am to 12:00pm Monday to Friday, and 9:00am to 2:00pm on Saturdays. Referrals from a health care professional are required for all items. Please call ahead to confirm equipment availability.

Offers a free, bilingual referral service for families seeking child care in Richmond, as well as information on the types of child care available and what to look for when choosing a child care provider. Parents can also pick up Child Care Subsidy application packages here and get instructions on how to complete them. In addition, the Child Care Resource & Referral Centre supports licensed and registered license-not-required family child care providers by providing free access to a resource library and a start-up equipment lending service. License-not-required child care providers registered with the Child Care Resource & Referral Centre receive regular support visits, while support visits to licensed family child care facilities can be arranged upon request.

Helps people in need by providing a wide range of support services. Free services for residents, newcomers and refugees including employment, housing, identity documents benefits and pension applications, counseling, support groups, crisis line, family violence support, Pro Bono law clinics, prevention workshops, tax clinic and legal guidance.

Adult Crisis and Suicide Intervention Counselling
Short-term crisis counseling with qualified professionals for adults who are experiencing crises in daily living. Professional consultations, public and employer education seminars also available.

Children's Counselling
Art and play therapy groups and individual counseling with qualified professionals to support children and youths aged 4 to 18 who have witnessed violence at home. Includes counselling for parents.

Crisis Line
Phone:  604-279-7070
Telephone support for people in emotional distress. Available 8:00am to midnight, seven days a week. Provides triage to clients of Richmond Mental Health Emergency Services.

Neighbourhood Pro Bono Law Clinics
Practicing professionals provide legal advice to people unable to afford a lawyer. Clinics cover family, immigration, criminal, civil and personal injury law.

Nova Transition House
Phone:  604-270-4900
Provides safe shelter, information, emotional support, practical assistance, education and advocacy for women and their children who are fleeing violence at home. The client hotline number is 604-270-4911.

Outreach and Advocacy Service
8151 Park Road
Richmond,  BC   Phone:  604-247-1175
Free and confidential advocacy service supports people in areas of employment, housing, income assistance and other government benefits, family violence, pensions, disabilities and tax clinic.

Parent Education Series
Education workshops for parents who want to maintain communication and strengthen relationships through challenging times with their youth in their families.

Services for New Immigrants and Refugees
8151 Park Road
Richmond,  BC   Phone:  604-247-1175
Information and support services, in more than 15 languages, for immigrants and refugees living in Richmond and South Delta. Services assist individuals and families to identify issues, develop plans, address needs, and overcome barriers to adjusting to life in Canada. New immigrants and refugees receive support in areas of identity documents and government benefits application, housing, and medical plans. Please call for more information and hours of operation.

Suicide Bereavement Support Groups
Bi-weekly support groups, facilitated by a professional counsellor, for people of any age who have lost a family member or friend to suicide

Women's Counsellor
Phone:  604-279-7077
Individual counselling with qualified professionals and psycho-educational support groups for women who have experienced violence in intimate relationships, including sexual assault and childhood abuse.

Youth Counselling
Short-term crisis counselling with qualified professionals for youths aged 13 to 19 who are in crisis, experiencing depression, at risk of suicide, concerned about a friend or family member who is depressed, or bereaved by suicide. In-class workshops and professional consultations available.

Offers many services, classes and clubs. Services are in English, Cantonese and Mandarin.

ESL for Cantonese or Mandarin Speakers
Helps new immigrants learn English. The focus is on speaking and daily use.

Income Tax Clinic
For seniors and low-income individuals. Held every year during tax season, usually in March and April. Sign up for the clinic in early February. Service in Chinese and English. There is no fee for this service, but donations are accepted. Call about dates and times.

Focuses on mental health issues within the Asian community. Offers support groups, counselling, mental health education and telephone support. In an emergency, please call 604-721-3022.

Canada's official source of immigration and citizenship information. Provides information about working, studying, and living in Canada and how to become a Canadian citizen.

Offers many community programs.

The city government runs day-to-day city services, including garbage and recycling programs, leisure services, emergency programs, and much more.

Diversity Services Recreation Access Card
Web site: www.richmond.ca/parksrec/about/access/about.htm
Phone:  604-247-4909
Fax:  604-276-4132
The Recreation Access Card is for Richmond residents living with a permanent disability. It gives the disabled a 50% discount for drop-in activities at City recreation facilities - some restrictions apply.

Recreation Fee Subsidy
Phone:  604-247-4909
Fax:  604-276-4132
Helps low-income Richmond residents pay the fees for admissions and program registrations at Richmond community centres, cultural centre, aquatic centres and arenas. For details, please contact the Recreation Services Office at 604-247-4909.

Richmond Opportunities for Affordable Recreation (ROAR)
Web site: www.richmond.ca/parksrec/about/access/roar.htm
Phone:  604-276-4300
A free brochure put out by the City each season that lists inexpensive family recreation options.

Waterfront Amenities runs the public fishing piers, Imperial Landing, and the McDonald Beach Boat Launch. See the City of Richmond website for details.

Public Fishing Piers
Richmond has four public piers: the Sport Fishing Pier (south foot of No. 3 Road), London's Landing (south foot of No. 2 Road), the restored CN Barge Pier (north foot of No. 7 Road), and a pier on Mitchell Island (west end of Twigg Road). There are picnic tables at each place and a view of the Fraser River from the wharf at Britannia Heritage Shipyard (south foot of Railway Avenue).

A registration line for Richmond programs. Refer to the Recreation and Culture Guide for a list of available programs and online for more details.

Provides community-based support, knowledge and a national voice to ensure Canadians who are blind or partially sighted have the confidence, skills and opportunities to fully participate in life.

CLAS is a non-profit group that offers legal help to people who are disadvantaged either mentally, socially, physically, economically, or in any other way.

Community & Disability Law
Web site: www.clasbc.net/community_and_disability_law_program.php
Lawyers provide legal advice and representation in areas including housing, income security, debt, WCB, and EI.

This government agency offers services for adults with developmental disabilities. CLBC helps individuals, children and their families achieve goals and live the life they want.

Visit their website or call to find housing co-operatives that are accepting new members. There are more than 250 non-profit housing co-ops in BC. In co-op housing, members work together to keep their housing well-managed and affordable.

Co-op Housing Disability Trust
E-mail: miversen@chf.bc.ca
People with permanent disabilities can apply for an interest-free loan to help pay the shares when they join a housing co-op. See www.chf.bc.ca/pages/chfbc3.asp.

Domestic Violence Relief Fund
E-mail: miversen@chf.bc.ca
Women leaving abusive relationships can apply for an interest-free loan to help pay the shares when they join a housing co-op.

ClickLaw
Web site: www.clicklaw.bc.ca
E-mail: editor@clicklaw.bc.ca
Clicklaw is a website featuring legal information and education for the public in BC. It features information in plain language about your legal rights and options to solve legal problems, as well as starting points for over 100 common legal questions. There is also HelpMap, a search tool to find someone in your community who can help with legal problem.

Residential care. Provides supervision and daily care by health care professionals. They offer some subsidized assisted living apartments. These must be applied for through Continuing Health 604-278-3361.

Craigslist - Vancouver is part of the very popular online bulletin board called www.craigslist.org. The FOR SALE section includes ads for free items. Postings can be found for Richmond.

Promotes and supports the development of basketball programs for youth with developmental challenges. Open to males 13 to 25 years of age. Richmond programs take place at the West Richmond Community Centre (No.1 Road & Francis) on Mondays from 7:30pm to 9:15pm.

The mission of the Land Force Western Area Deployment Support Groups is to provide support for families with members in the Canadian Forces Defence Team, deployed for long periods of time. Support is offered in both English and French. They offer referrals to military and civil services, helpful information, reunions and free mail service during deployment.

Supports people who have developmental disabilities. Call to learn about adult day programs employment, childcare and group homes in Richmond and Vancouver.

Jobs West
Web site: www.jobswestdda.ca
411 - 2150 W. Broadway
Vancouver,  BC   V6K 4L9   (Map)
Phone:  604-732-7776
Fax:  604-732-7841
E-mail: kinglis@develop.bc.ca
An employment service for adults with developmental disabilities. It helps employers match, train, and keep qualified staff.

Areas include McDonald Beach, Dyke Trail at the south end of No. 3 Road, Hamilton Area off Thompson Road, the old Cambie school field and Shell Road Trail. For more information call 604-244-1208.

Helps low-income women dress for the workforce. Each client receives one suit when she has a job interview and a second suit when she gets a job. The Dress for Success Professional Women's Group gives ongoing support to help women build a successful career. Women can be referred to Dress for Success by a number of different agencies. Visit the website for a list of these agencies.

Free support groups for those with emotional difficulties including depression and anxiety. EA's Big Book is available at Vancouver and Burnaby Public Libraries. Call 604-696-1020 to find a meeting near you.

Duty counsel are lawyers paid by the Legal Services Society to help lower income people with their family law problems. If you have a family law issue, you may qualify for help from family duty counsel in Provincial Court even if you do not qualify for a legal aid lawyer. This is a drop-in service. No appointments are made and people are helped on a first come, first served basis. Lawyers are available on Thursdays from 9:00am to 3:00pm.

A non-profit, community-based organization offering affordable counselling, education, mediation and training to help families, couples, individuals, and youth solve problems.

Community Education and Development Services
E-mail: lchan@fsgv.ca; chinese@fsgv.ca
Workshops on marriage, parenting, relationships, and personal development offered in English, Mandarin, and Cantonese. Parenting programs are also available for families - some especially for immigrant and refugee families with young children.

Community Kitchens
Phone:  778-885-5165
E-mail: mjavadi@fsgv.ca
Cook with others, meet new friends, learn new recipes, and save money by shopping wisely. Participants make a small contribution for food and/or babysitting. Call to register and for more information.

Counselling Program
Phone:  604-874-2938
Counselling services to individuals, families and couples offered in English, Mandarin and Cantonese. Fees depend on your household income. Counselling services take place in the Richmond Caring Place (7000 Minoru Blvd.)

Family Life Education
Offers parenting and life skills groups and workshops for women, men, and couples. Services are offered at an affordable cost, with some subsidies available.

Outreach to Chinese Parents
Offers workshops about parenting in a new country and information in Chinese. There is a small fee.

Residential Historical Abuse Program (RHAP)
Toll Free:  1-800-563-0808
If you believe you were sexually abused as a child while living in a foster home, group, or any other residential facility operated or funded by the government of British Columbia, you may be able to get counselling under RHAP. You must currently be living in British Columbia and the abuse must have occurred while under the age of 19. Call for more information.

Richmond Family Friend Program

Richmond Foster Family Support
Web site: www.fosterhub.ca
Provides support to foster children and families in Richmond.

TASA (Richmond's Trauma and Sexual Abuse Counselling Centre)
Free crisis intervention and long-term counselling for sexually abused children, teens and their families. There are also a variety of programs for adult survivors. Services are available in English.

The "GROW" Project

The Colt Program
7171 Minoru Blvd.
Richmond,  BC   V6Y 1Z3   (Map)
Phone:  604-668-6400
Fax:  604-668-6405
Provides support to pregnant students, students who are parents, and their families to help the students finish high school. A daycare program is available to the students.

Transitions to Independence
Phone:  604-660-1044
Offers life skills support to youth involved with MCFD as they become adults. Provides support, counselling, and referrals in many life skills areas, including housing, education and employment, personal health, homemaking, and advocacy.

Victim Services Program - Community Based
Gives support and guidance to people living in Richmond or are involved with the Richmond RCMP who have been in abusive relationships. Services include emotional support, information about the Criminal Justice System and other law related topics.

There are a number of financial assistance programs and benefits for seniors from the governments of Canada and BC. See the website for more information.

Allowance
Toll Free:  1-800-277-9914
The Allowance gives money to low-income seniors who are 60 to 64 years old, are Canadian citizens of legal residents, have lived in Canada for at least 10 years after turning 18, and whose spouse or common-law partner gets or can get the GIS and OAS. See the website for information on how to apply.

Allowance for the Survivor
Toll Free:  1-800-277-9914
Provides a monthly non-taxable credit to low-income widows who can not yet get the Old Age Security pension. See the website for more information on how to apply.

Bus Pass Program
PO Box 9985 Stn Prov Govt
Victoria,  BC   V8W 9R6   (Map)
Toll Free:  1-866-866-0800
Low-income seniors or persons with disabilities may qualify for the bus pass if they are already receiving other forms of government assistance. The pass is $45 per year, or less if part of that year has already passed. Applications should be mailed in by October for the entire pass.

Canada Pension Plan - CPP
Toll Free:  1-800-277-9914
This pension is a monthly payment available to people who contributed to this plan while they were working and are at least 65 years of age, or are between 60 and 64 and meet the earning requirements set out in the legislation. Applications can be downloaded from the www.canadabenefits.gc.ca website. Call the toll-free number for more information.

Guaranteed Income Supplement - GIS
Toll Free:  1-800-277-9914
This program provides a monthly non-taxable benefit to eligible people who are receiving low-income Old Age Security Find more information by calling the toll-free number or looking at the website.

Old Age Security - OAS
Toll Free:  1-800-277-9914
This pension provides a monthly taxable benefit to persons 65 years of age and over. Applications can be found on www.canadabenefits.gc.ca. Call the toll-free number or look at the website fore more information.

Senior's Supplement (Province of BC)
Toll Free:  1-866-866-0800
The Senior's Supplement provides a monthly payment to seniors receiving the federal Old Age Security and Guaranteed Income Supplement or federal Allowance. There is no need to apply as it is paid automatically to those who should be getting it. Call the toll-free number for more information.

A Christian worship centre and community centre. Sunday morning service at 10:00am. Everyone is welcomed.

The Fridge Neighbourhood Centre
Web site: www.thefridge.ca
E-mail: ken@thefridge.ca
A Friday night drop-in program for preteens and teens aged 12 - 17, from 7:00 to 10:30pm. September to June. Cost is $1

Freecycle is an online community where people give and get things for free. Signing up for the site is free. To sign up, visit www.freecycle.org. Or visit http://ca.groups.yahoo.com/group/Freecycle_Richmond/ for the Richmond specific group.

Free transportation is given to cancer patients going to and from treatments only. Call 24 hours in advance to arrange for a ride. Hours: 7:00am to 5:00pm, Monday to Friday. This service is available in Richmond, Vancouver, Burnaby, and New Westminster.

This group holds several used book sales every year in October and April to support the Richmond Public Library, offering books at very reasonable rates.

Garratt Wellness Centre offers specialized programs, education and resources to help Richmond residents manage and improve the quality of their lives. There are many different groups and programs, please contact for more information.

Service every Sunday at 10:30am.

Community Meal
Free dinner offered to anyone every Thursday at 5:30pm. From January to November.

Call 1-800-O-Canada for information on Government of Canada programs and services. Telephone staff answer questions, take orders for publications and direct callers to experts in government departments.

An online database of volunteer opportunities in Richmond and the Lower Mainland.

A museum that celebrates the West Coast fishing industry. Over 100 years old, the Cannery has many displays and demonstrations to show how the Cannery looked and sounded when it was actually working. There are special rates for seniors, families and groups. Open first week of January through third week of December.

Hamilton offers many programs for children, youth and adults of all ages. It is located in Hamilton Elementary School.

Out-of-School Care
Phone:  604-718-8436
E-mail: tmckenzie@richmond.ca
Quality licensed school-age care for children 5 to 12 years old. Registration is ongoing. Provides care for school Pro-D days, regular Early Dismissal Days and seasonal breaks. Must call and register beforehand.

Preteen and Youth
A variety of programs and activities are available for preteen and youth.

A non-profit charitable organization with a tradition of caring for those in most need. Services include Meals on Wheels, Chinese Meals on Wheels, and flu shots and health education.

Meals on Wheels
204 - 3077 Granville Street
Vancouver,  BC   V6H 3J9   (Map)
Phone:  604-732-7638
Fax:  604-733-6698
Meals can be delivered to people in Richmond and Vancouver who are unable to shop or prepare their own meals. Call for meal prices. Meals are delivered Monday to Friday between 11:00am and 1:00pm. For Western Meals on Wheels call 604-732-7638. For Chinese Meals on Wheels call 604-292-7200.

Gives health information and non-emergency services. Dial 8-1-1 to talk to a nurse or on visit www.healthlinkbc.ca for more health resources.

BC HealthFiles
Web site: www.healthlinkbc.ca/healthfiles/index.stm
BC HealthFiles are fact sheets about health and safety topics. They are available in different languages and can be found online.

BC HealthGuide Handbook
Web site: www.healthlinkbc.ca/healthguide.stm
A handbook offering advice and information on over 200 common health concerns, as well as valuable tips on when to see a doctor and how to prevent illness using easy home remedies. For a free copy, phone the BC Ministry of Health at 1-800-465-4911. Also available in Chinese, French and Punjabi. A handbook for First Nations people can be found here: www.healthlinkbc.ca/first_nations_healthguide.pdf

Dietitian Services
Web site: www.dialadietitian.org
Phone:  604-732-9191
Toll Free:  1-800-667-3438
E-mail: dial@dialadietitian.org
A free information line about nutrition, available in 130 languages. Dietitians give short nutrition information by phone. They will guide you to other sources when needed

Provides universal auto insurance for BC motorists. They also handle driver licensing, vehicle registration and licensing, and commercial vehicle compliance. Hours are 8:30am to 4:30pm Mon-Fri.

Disability Discount
Web site: www.icbc.com/autoplan/costs/save-money/disability-discount
Phone:  604-660-4524
Toll Free:  1-877-388-4440
Persons with disabilities may qualify for a 25 per cent discount on their Basic Autoplan. To apply for a disability discount on your insurance, you must first be qualified for a provincial government fuel tax refund. Visit the website for more information

Seniors' Rate
Web site: www.icbc.com/autoplan/costs/save-money/senior-discount
If you are 65 or older and use your car only for pleasure, you may be able to get a 25% discount on your Basic Autoplan insurance. Both the registered owner and the principal operator of the car must be 65 or older to qualify and you will have to change you rate class to receive this discount.

A non-profit Buddhist temple that is open to the general public. Introduces Buddhism to the public through Chinese art, sculpture, architecture, gardening, painting, calligraphy, chanting, embroidery and traditional Buddhist ceremonies and customs.

A group that helps its members by giving information, services, advocacy, etc.

A charitable BC Society that runs Canada's only large-scale public ride-sharing program which currently operates over 100 vehicles in its public fleet, and facilitates ride-sharing among the public using an innovative online database (www.ride-share.com).

Ride-Share Program
Web site: www.ride-share.com
E-mail: info@ride-share.com
We match people looking for rides with people who can give rides on our website www.ride-share.com.

Free help for people on BC income assistance who are looking for a job. Services include consulting, jobs catalogue, follow-up support and training, as well as access to computers, fax and the internet.

A free, anonymous and confidential phone counselling service for children and youth. Youth can call 24 hours a day to talk to a counsellor about anything or email a question through the website.

British Columbia branch
1100-1200 West 73rd Avenue
Vancouver,  BC   V6P 6G5   (Map)
Phone:  604-267-7057
Fax:  604-267-7058
Toll Free:  877-267-7057
E-mail: bc@kidshelpphone.ca

Pays for one season of sport registration fees for families who could not afford it otherwise. Call or visit the website for more details and an application package.

The picnic area in King George Park is close to the water spray park and playground. Book early. Good for family gatherings or company picnics.

A non-profit society that provides funding for assistive devices to adults with physical disabilities, and teaches disability awareness.

A fun-filled class for women. Earn your souvenir co-pilot's license and get a chance to fly a real airplane. Fun, Laughter, Adventure, and a Turbo-Boost for your Self Confidence. Includes one day in 'Ground School' and 2 flights with you as co-pilot. FREE!

Helps pay for the funeral and burial of war veterans, military disability pensioners or civilians who meet wartime service criteria when the family cannot afford it.

Run by law students at UBC, the society gives free legal advice and legal representation at clinics throughout Greater Vancouver.

LSLAP Manual
A guide to law is published every year and is also on the website. Call or fax to order a paper copy.

Provides legal aid for people in British Columbia who cannot afford a lawyer and are eligible for legal aid.

Family Law in BC website
Web site: www.familylaw.lss.bc.ca
Learn what you can do about a family law problem - like having a child removed from your home, separation, divorce, child custody, etc.

Attractions include the beautifully restored 1890s farmhouse complete with a Tea Room, a Gift Shop and five display rooms depicting life in Richmond between 1890 and 1929. Entrance to the house is by donation. To the east of the house are many other attractions. The park is open from dawn to dusk. Please refer to their website for more details.

Metro Vancouver seeks to achieve the highest quality of life by embracing cultural vitality, economic prosperity, environmental sustainability, social justice, and compassion. Metro Vancouver acts as a facilitator, convenor, partner, advocate and a significant conduit for information and education to the community. The organization’s main areas of planning and regulatory responsibility are: regional growth, utilities, air quality, and parks. Metro Vancouver’s core services, provided principally to municipalities, are: drinking water, sewerage and drainage, and solid waste management. Significant services provided directly to the public include regional parks and affordable housing.

Metro Vancouver Housing Corporation
Web site: www.metrovancouver.org/services/housing/Pages/default.aspx
Phone:  604-432-6300
E-mail: Housing.Inquiries@metrovancouver.org
Offers affordable housing for a mixed range of incomes. There are housing sites in 10 areas in the city including housing for seniors and those physically challenged.Call 604-436-6955 for the 24hr emergency line.

Families and loved ones of Canadian military members serving on operations can call the Mission Information Line to receive information on the Canadian Forces missions. The line is a 24-hour toll free service in both English and French. You can speak to a line personnel during working hours.

The Ministry of Attorney General oversees law and justice in government. Barry Penner is the Attorney General.

Part of the BC government. One of its responsibilities is to investigate and protect children from being neglected or abused. Provides programs and services to make sure that healthy children and responsible families are living safely and in inclusive communities.

Helpline for Children
Web site: www.mcf.gov.bc.ca/getting_help/help.htm
Phone:  310-1234
Call 310-1234 (no area code needed) to speak to a trained social worker if you know a child (or are a child) under 19 years old who is being abused in any way. Operates 24 hours a day, seven days a week.

Richmond Family Services and Guardianship
130 - 5840 Cedarbridge Way
Richmond,  BC   V6X 2A7   (Map)
Phone:  604-660-9260
Fax:  604-247-1897
Offers family support services that include parenting support, counselling, child care workers, and homemaker services. Also offers adoption services and handles guardianship for children and youth.

Richmond Intake and Youth Probation
150 - 5840 Cedarbridge Way
Richmond,  BC   V6X 2A7   (Map)
Phone:  604-660-1044
Fax:  604-278-4972
To access child protection and family services in Richmond, call this office. This office provides some services for youth aged 16 to 19, including youth probation services.

This ministry aims to promote sustainable and liveable communities that provide healthy and safe places for British Columbians.

Sport and Recreation Branch Aboriginal Programs
Web site: www.cscd.gov.bc.ca/sport/programs/aboriginal_programs.htm
Phone:  250-356-9602
E-mail: Judy.Joseph-Black@gov.bc.ca
These programs aim to increase recreation and sport opportunities to Aboriginal people in British Columbia by providing support to Aboriginal organizations in three areas: sport performance, sport participation and capacity/sustainability.

The SportSafe program
Web site: www.cscd.gov.bc.ca/sport/programs/sportsafe.htm
British Columbia’s SportSafe program was introduced in 1998 to create a safer environment for kids in sport. SportSafe is designed to address safety issues such as harassment and abuse, violence, and sport and recreation injuries.

Their mission is to: guide and enhance the province's health services to ensure British Columbians are supported in their efforts to maintain and improve their health.

Medical Services Plan (MSP)
Web site: www.health.gov.bc.ca/msp/index.html
PO Box 9035 Stn Prov Govt
Victoria,  BC   V8W 9E3   (Map)
Phone:  604-683-7151
Fax:  250-405-3595
Toll Free:  1-800-663-7100
E-mail: mspenquiries@hibc.gov.bc.ca
A government medical insurance plan that covers medically required services provided by doctors and other health care providers, laboratory services and diagnostic procedures. Call or visit the website for more information.

PharmaCare Plan - Fair PharmaCare
Web site: www.health.gov.bc.ca/pharmacare/index.html#
PO Box 9655 Stn Prov Govt
Victoria,  BC   V8W 9P2   (Map)
Phone:  604-683-7151
Toll Free:  1-800-663-7100
Helps British Columbians with the cost of eligible prescription drugs and designated medical supplies. The amount of help given by PharmaCare may depend on your income. For most PharmaCare plans, you must be actively enrolled in the BC Medical Services Plan (MSP).

Travel Assistance Program
Web site: www.health.gov.bc.ca/msp/mtapp/index.html
Phone:  604-683-7151
Fax:  250-405-3595
Toll Free:  1-800-661-2668
E-mail: mspenquiries@hibc.gov.bc.ca
This program helps cover travel costs for BC residents who must travel within the province for non-emergency medical services they cannot get where they live. Travel costs are covered if they are not covered by a private insurance plan or another government program. There is a program for patients and another for physicians.

This government ministry provides income assistance to those in need, and helps people move from income assistance to employment.

BC Employment and Assistance
Helps people look for a job and provides financial help to those who need it. To receive financial assistance, you must be actively looking for a job and carry out an action plan to reach your job goals.

BC Employment Program

Electronic Services (E-services)
Web site: www.weborientation.gov.bc.ca
Access BC Employment and Assistance information by telephone and internet 24 hours a day, seven days a week. On the web there is an orientation session and an income assistance estimator (www.iaestimator.gov.bc.ca).

Family Maintenance Program
Family Maintenance Workers help people who receive income assistance to get child or spousal support payments they are entitled to. For more information call the BC Child Support Line (604) 660-2192

Seniors Supplement (Province of BC)
Web site: www.canadabenefits.gc.ca
9950 Stn Prov Govt
Victoria,  BC   V8W 9R3   (Map)
Toll Free:  1-888-387-3743
The Seniors Supplement is a guaranteed monthly income for BC residents who are receiving the federal Guaranteed Income Supplement as well as the Old Age Security pension or federal Allowances. For more information call the toll-free number (dial 4, then 1).

Minoru Aquatic Centre has swimming pools, whirlpools, diving boards, a rope swing, sauna, exercise room, and a large shallow pool with hydro jets. Call 604-276-4300 to find out the public swim schedule.

Offers ice skating lessons, public roller skating, inline skating lessons, and more. There are two rinks, with ice from September to April and dry floors from April through August.

An activity centre for seniors age 55 and over. Ongoing activities include billiards, bingo, bridge, crib, mah jong, outings, manicures and more. Classes offered include art, dancing, and fitness. Membership is $20+HST per year.

Caregivers Support Group
All those caring for a family member or friend are encouraged to join this welcoming group. Meetings are Mondays from 2pm-4pm except for stat holidays.

Hearing Clinic
Phone:  604-238-8450
Seniors can discuss their hearing concerns or have their hearing level tested. The clinic runs on the third Thursday of each month from 10:00am to 12:00pm Call to book an appointment.

Income Tax Clinic
Phone:  604-238-8450
This clinic provides free income tax appointments on select days during March and April for those 55+ years with an annual income of $25,000 or less. Volunteers who help complete income tax forms are trained by Revenue Canada or are certified accountants.

Manicures and Pedicures
This service is provided every Tuesday, Wednesday and Thursday for a fee. Call to make an appointment.

Minoru Place Cafeteria
Phone:  604-238-8461
This centrally located cafeteria, with its friendly staff and patrons, provides hot meals and snacks at reasonable prices.

Richmond Wellness Clinic and Holistic Health Services
Blood pressure monitoring by retired nurse volunteers, along with a wide variety of health-related information are available the third Wednesday of every month, from 9:00am to 11:30am. These services are FREE of charge. Holistic health services are also available in conjunction with the clinics for a minimum donation of $8.00. Call 604-238-8450 to book appointments for Reflexology, Reiki, manicures, pedicures and more.

An organization that repairs, sells and recycles old monitors and computer parts at low costs. Check out their website for more details! Monday to Friday10:00 am to 6:00 pm Surday10:00 am to 4:00 pm.

A non-profit society that aims to help immigrants succeed in Canada. It offers information and referral services for employment, health and legal services and counselling. Services are offered in English, Filipino and Bangla.

Gives information and support, equipment, education and advocacy to people with MS and to their families.

Equipment Provision Program - EPP
Web site: www.mssociety.ca/bc/epp.htm
Phone:  604-689-3144
Fax:  604-689-0377
Toll Free:  1-800-268-7582
E-mail: info.bc@mssociety.ca
Helps lower-income people who have multiple sclerosis get equipment that is medically necessary. Financial Criteria Apply.

Volunteer Legal Advocacy Program
Burnaby,  Lawyers and trained volunteers work to meet the legal and advocacy needs of low-income people who have multiple sclerosis. Call for more information. Financial Criteria Apply.

The Sikh Temple hosts weekend prayers and services. Call 604-270-7369 for more information about their programs and services.

A support group for friends and family of people using drugs. Call or visit the website for meeting times.

Supported by Block Parent, Crime Stoppers and the RCMP, Operation Family Identification provides free identity kits to parents and guardians. The kit contains a picture, fingerprints of the child and all of the child's vital statistics. The parent or guardian retains the only copy of the identity kit.

Grandparents Raising Grandchildren Support Circles
Weekly support and information meetings for grandparents and other relatives who are the primary caregivers of grandchildren /nieces and nephews.

Richmond Support Circle and Richmond Latin American Circle
At circles, parents talk about how they are feeling about their children and themselves. They find understanding, support and encouragement to be the parents they want to be. These circles are free, weekly and confidential. Open to parents with children 0-12 and there is on-site child minding. Transportation assistance is available.

Provides individual and family counselling on problem gambling. Services are free, and you can call them yourself or be referred to them. For more information about services in Richmond, please contact one of the following: Problem Gambling Line 1-888-795-6111, Richmond Addiction Services at 604-270-9220, or S.U.C.C.E.S.S. at 604-279-7187.

Gives out information to tenants and landlords about their rights and responsibilities under the Residential Tenancy Act. The office tries to improve communication between the two sides and offers services to help settle disputes. There are offices in Burnaby and Vancouver, visit their website for more information.

Offers counselling for youth, adults and families in Richmond and prevention programs in Richmond schools. Services are confidential and free. RAS supports individuals and families who are affected by their own or someone else's substance use or gambling.

Aging Well Program
Individual counselling, outreach and community education are available at no cost for Richmond residents. Provides home and community visits and also works with families and caregivers. Some of the most common issues are with prescription benzodiazepines, opiates and alcohol.

Counselling
Qualified and experienced staff offer private and confidential counselling to youth, families, and older adults. Goals of harm reduction and abstinence are supported. Requests for clinical services are responded to within 24 hours on weekdays and usually an appointment will be made with the Intake Counsellor for a Planning Session within a few days to develop an immediate plan to address client needs. If ongoing counselling at RAS is part of that plan, the client will be matched with a counsellor whose style is most likely to fit for that client. The approach to counselling will be adjusted based on each client’s preferences and in response to the outcome of previous sessions. Holistic approaches to outpatient addiction treatment, including ear acupuncture, are also available. Inquiries and requests for consultation welcome.

Youth Outreach Counselling
Phone:  604-278-4156
The qualified and experienced staff at Richmond Addiction Services offer confidential counselling to youth, parents, and families directly or indirectly affected by substance use, problem gambling, or other behavioural addictions. Youth Outreach Counsellors are available for appointments in a variety of locations throughout the community.

Richmond Animal Protection Society operates the City of Richmond animal shelter, as well as a sanctuary for homeless and abandoned cats.

Thrift Store
140 - 8260 Granville Ave.
Richmond,  BC   V6Y 1P3   (Map)
Phone:  604-244-7529
Sells goods to raise funds for the operation of Richmond Animal Protection Society. Store hours are 10:00am to 5:30pm Monday to Saturday.

Call 604-276-4300 for skating schedules & information, and skating lessons, and call 604-448-5366 for facility rentals.

The Richmond Art Gallery offers many different art exhibits, workshops and lectures. Admission is free.

Free Family Sunday Program
Web site: www.richmondartgallery.org/familysundays.php
Phone:  604-247-8313
E-mail: ktycholis@richmond.ca
A free drop-in art program for families on the fourth Sundays of each month.

Knit Crochet Circle
Phone:  604-247-8313
E-mail: ktycholis@richmond.ca
This free program happens every Friday during the Summer months from 3:00 - 6:00 pm.

Pick Up a Pencil
Phone:  604-247-8313
E-mail: ktycholis@richmond.ca
This free drop-in art program happens the first Wednesday of every month from 2:00 - 5:00 pm.

The Richmond Arts Centre is found at the Richmond Library and Cultural Centre. The centre offers lots of visual and performing arts classes. Workshops are held throughout the year for all ages and skill levels. Call or visit the website for more information.

Art Classes for Children and Adults
Phone:  604-247-8320
E-mail: mburner@richmond.ca
See the Richmond Recreation and Culture Guide for class details and schedules. The guide is available online at www.richmond.ca or at all Richmond community centres.

Dance Programs
See the Richmond Recreation and Culture Guide for class details and schedules. The guide is available online at www.richmond.ca or at all Richmond community centres.

Offers many job services for immigrants who are looking for work. Services include one-on-one employment counselling in English, Cantonese, Mandarin, Punjabi, Hindi or Vietnamese. The drop-in Resource Center has computers with internet access, laser printers, phone, fax, photocopier, job postings, and reference materials that you can use. Job placement services are also provided for immigrant job seekers and employers. There is no fee for this service.

Offers information, resources and support that facilitate and empower people with disabilities to resolve challenges they face on a daily basis

Access Richmond
Web site: www.accessrichmond.ca
E-mail: rich@rcdrichmond.org
Provides information on the accessibility of Richmond. See the website www.accessrichmond.ca

Children and Youth Summer Camp
E-mail: ella@rcdrichmond.org
Specialized summer camp activities for children and youth with special needs for July and August. Fee subsidy is available for families with financial hardship.

Community Access for Computer
E-mail: viet@rcdrichmond.org
Barrier free access to computer technology, free Internet access.

Information & Networking
E-mail: carrie@rcdrichmond.org
Provides information about services, programs, products, and support available in the community for people with disabilities.

Peer Support & Social Interaction
E-mail: rich@rcdrichmond.org
A chance to exchange ideas, experiences and concerns in a comfortable atmosphere. Activities include recreational and social events.

Skills Development
E-mail: viet@rcdrichmond.org
Offers learning opportunities that support participants and help them develop skills in different areas, such as computer class, English as a Second Language, office skills training, life skills and more

This program provides grocery vouchers to registered low-income Richmond residents and new toys to low-income families with children aged 12 and under, and gift certificates to teens 13-15. The Christmas Fund sponsorship program matches registered families with individuals and groups who prepare a customized Christmas hamper for their family. Donations from the community - both financial and of new, unwrapped gifts - are the basis of this program.

Helps people who are unemployed or underemployed (working less than 20 hours a week) and legally able to work in Canada look for a job. Provides the use of computers, telephones, fax machines, a photocopier, reference books and access to job postings. Resource advisors and case managers are also there to help.

Richmond Family Justice Centre help families undergoing separation or divorce with issues relating to child custody, access, guardianship, and child or spousal support. Family Justice Counsellers are trained to help separated families to try to resolve these issues out of court. A program of the BC Ministry of Attorney General, all family justice centres across the province offers services at no cost. Priority is given to people of modest means.

Provides programs for parents and their children birth to six throughout Richmond. Offers "Learning through Play" programs for parents with newborn babies to children of kindergarten age. You can register or drop in to programs at Richmond Family Place on Ash Street, as well as at other locations in the community. Please call for more details.

Play & Learn Drop-In Program
This informal drop-in for parents with children 0 to 6 years old offers open art activities in an early literacy environment with free play and daily circle time. Children can enjoy a closed-in backyard with sand and water play, as well as a children's garden. Drop-in hours are 9:15am to 11:15am from Tuesday to Friday, 12:30pm to 2:30pm on Tuesday, 5:30pm to 7:30pm on Wednesday (This dinner program is for families with children 0-12), and 10:30am to 12:30pm on Saturdays. There are a variety of other Play & Learn Drop-In Programs throughout Richmond. Call or check the website for more information.

Richmond Family Place Thrift Store
Sells used clothing, footwear, toys, books, and small household items. Please contact for hours.

Provides free, healthy food each week to those in need.

Grocery Distribution
Provides grocery assistance to low-income families and individuals. On Tuesdays, groceries are distributed in East Richmond at the Peace Church gymnasium at 11571 Daniels Rd. from 1pm to 2pm. On Wednesdays and Thursdays, groceries are distributed at 5800 Cedarbridge Way from 11am to 1pm. Evening distributions are on the third Wednesday of each month from 6pm to 7pm at 5800 Cedarbridge Way.

Nutrition and Literacy for Children
"Feed the Body, Feed the Mind" links healthy eating with literacy and development by providing healthy snack packs and story books to children up to 12 years old.

Nutritious Recipe Demonstrations
During distribution times, demonstrations of delicious, nutritious, and economical recipes based on seasonal vegetables and staple foods that are normally available at the Food Bank.

Special Needs
For people with special circumstances who need help from the Food Bank but cannot get there, other arrangements can be made to receive food assistance. Call for information.

A community hospital serving Richmond, part of Delta, and travellers using the Vancouver International Airport and the BC Ferry System.

A thrift shop located in the Steveston area to raise funds for the Richmond Hospital. Store hours: 10am to 3pm, Monday to Saturday. Volunteers are welcomed.

Offers ice skating lessons, public ice skating, drop-in hockey and more. There are six rinks, with ice all year round on four rinks and dry floors on two rinks during the summer. For public skate or drop in hockey info call 604-276-4300

Offers programs and support for people who are dealing with a mental illness. Programs include peer support, Chinese Peer Support, Peer Companion, Recreation, Volunteer positions and a Coffee House. For volunteering opportunities, call Bessie (604-214-9709 ext.2).

Coffee House
A place to share thoughts, have fun and play games. Held on Tuesdays and Fridays at Heron Island Cafe from 1:30pm to 3:30pm.

Peer Support Program
The Peer Support Program, the Chinese Peer Support Program and the Peer Companion Program support mental health consumers in their growth and recovery. A referral is necessary. Please visit the website for more information.

Therapeutic Recreation
Activities are run by trained staff and include outings and going to sports events. A doctor or mental health professional's referral is needed. A coffee house runs on Mondays from 10:00am - 11:00am. For more information, call 604- 675-3977 ext. 4 to meet with the Recreation Coordinator.

Hosts a wide range of programs, training sessions and community events to facilitate and promote multiculturalism, diversity, and inclusiveness in Richmond.

"Return on Inclusion" Workplace Series
Workshops are designed to address racism, multiculturalism, and diversity issues in the workplace. Workshop topics include: diversity basics, hiring for diversity, cross-cultural conflict resolution, and white privilege.

Chai At Chaupal
Free program for South Asian seniors to relax, have tea, share ideas / opinions, discuss general topics, and volunteer. Meetings are Mondays from 10:30am - 12:30pm at the India Cultural Centre (8600 No.5 Road) and Tuesdays from 12:00pm - 2:00pm at the Cambie Community Centre Boardroom (12800 Cambie Rd).

Diversity Assessment Services
RMCS can assess your business or organization to provide feedback on policy, hiring procedure, accessibility and staff/client experiences in relation to diversity and inclusion. A report is provided with suggestions and referrals.

English Conversation Classes
E-mail: gerson@rmcs.bc.ca
English conversation classes for immigrant men and women, led by qualified teachers. Classes are offered weekly on Tuesday mornings and/or Thursday evenings.

Income Tax Clinics
Income tax filing services are provided by trained volunteers to families, seniors, newcomers and low-income individuals. Runs from March to April.

Information & Referral Services - Settlement Service
Phone:  604-279-7165
E-mail: ashok@rmcs.bc.ca
Offers services to newcomers in 16 different languages. Provides information on housing, settlement, adaptation, transportation, health care, education, and employment. Also provides interpretation and translation and helps newcomers fill out basic forms.

Labour Market Services
E-mail: evelyn@rmcs.bc.ca
RMCS Labour Market Services facilitates career planning for newcomer clients and liaises with participating employers and agencies in the BC Community. We provide labour market information, computer access for job search purposes, a weekly updated Job Board, as well as classes, workshops and one-on-one employment counselling on topics in career planning and job readiness.

LEAD Program
E-mail: gerson@rmcs.bc.ca
A certificate program for women held twice a year (February and September) consisting of 24 sessions held on Tuesday and Thursday afternoons, in partnership with the Pacific Immigrant Services Society (PIRS). The program encourages community involvement and assists immigrant women to gain confidence in their ability to participate in an English-speaking Canadian context. It is open to immigrant women who wish to share their experiences with other women. A basic level of English is required.

Multicultural Seniors Group
This weekly get-together provides an opportunity for seniors to socialize and interact with each other and to receive information in an informal, relaxed, and friendly environment. Meetings are held every Wednesday afternoon.

Multicultural Women's Group
A support group for women. Workshops are held in the afternoon on the third week of every month (except July and August). An opportunity to make friends and to practice English.

Richmond in 3D (Diversity, Dialogue, Drama) Program
This program aims to create a more inclusive community through interactive theatre techniques and dialogue. Workshops are available to community organizations and businesses.

Surfing Grannies
Seniors' six week certificate course in Computers offered in partnership with Microsoft Canada Development Centre. Learn basic facts about hardware and software, use applications like Notepad, Calculator and Solitaire. Learn how to research information on the internet and send e-mail.

The Safe Harbour Program
These 2-hour training sessions create an understanding of diversity and inclusion issues as participants are given insight into how diverse community members might experience living in their community. Safe Harbour is committed to equitable treatment for all, to providing a "safe harbour" and to preparing employees to welcome and celebrate diversity.

Youth Education, Employment and Empowerment Services (YES)
Phone:  604-248-0433
Fax:  604-248-0434
E-mail: yes@rmcs.bc.ca
The YES Program is for youth who are 15-25 years old and who have been in Canada for 5 years or less. The YES Program is a free program. We offer job training, educational counselling, settlement support, ESL, a connection the community and recreational & sports activities. The Yes Program is a fulltime program and it runs 18 weeks Monday through Thursday from 10:00 am to 4:00 pm. For more information or to register please contact us at 604-248-0433.

Free displays show the history and growth of Richmond. The museum also offers many public programs, including walking and bus tours and an Island Heritage Talk series.

This large park is open daily from morning until nightfall. Walk on trails, explore the bog, look at wildlife, and visit displays in the Nature House. There are programs and events all year for all ages.

Provides out-of-school child care, offers free clubs for boys and girls, and ESL programs.

Volunteers to help ease the effects of poverty in the community by focusing on affordable housing, food assistance and promoting sharing and donating. Meets on the first Thursday of the month from 4:30 to 6:30pm at Richmond Caring Place.

A team of public health practitioners working with our community to promote and protect health and to prevent injury and illness. Helps children, youth, adults, families and neighbourhoods to be as healthy as possible.

Audiology
Phone:  604-233-3188
Fax:  604-233-3226
Provides hearing assessment and sells hearing aids to Richmond residents of all ages, with children as a priority. The Audiology program wants to find childhood hearing loss as early in life as possible and runs two big screening programs. In additional all children attending Kindergarten receive a hearing screening with any needed follow-up services provided by the Audiology program.

Baby Days
Phone:  604-233-3150
Bring your baby and talk with other parents and public health nurses. The series runs from 1:30 to 3:30 p.m. on Tuesdays at Thompson Community Centre, and on Thursdays at 8100 Granville Avenue. Baby Days run from September to December, January to March, and April to June. There are 4 sessions at Richmond Public Health during July and August. The cost is $10 for the series or $2 for drop in.

Baby/Child Health Clinics
Phone:  604-233-3100
Have your child immunized and get information about your child’s growth.

Breastfeeding Clinic
Phone:  604-233-3150
Public health nurses help with breastfeeding and assessment of your baby's growth. Held every Wednesday from 10:00 to 12:00 p.m. Call 604-233-3150 for an appointment.

Communicable Disease and Harm Reduction
8100 Granville Ave.
Richmond,  BC   V6Y 3T6   (Map)
Phone:  604-233-3150
Fax:  604-233-3198
Provides health promotion, protection education and other information. The Gilwest Clinic provides HIV and Hepatitis C consultations, testings, tracings and education. A group of health care providers also gives the immunizations at schools.

Dental Program for Children
Phone:  604-233-3150
Offers free dental services for children up to age 5 who do not have a dentist. Starting dental visits around a child’s first birthday is recommended. Call for more information or to book an appointment.

Diabetes Education
Web site: www.vch.ca/garrattwellness
7504 Chelsea Place
Richmond,  BC   V7C 3S9   (Map)
Phone:  604-204-2007
Fax:  604-204-2017
E-mail: garrattwellnesscentre@vch.ca
Registered dietician and nurse educator offer individual appointments and group sessions for people learning to live with diabetes or those at risk of becoming a diabetic. Please contact your family doctor for a referral. Services are offered in English and Chinese. Translation is available. For more information about the Chinese language classes contact the Garratt Wellness Centre at 604-204-2007.

Garratt Wellness Centre
Web site: www.vch.ca/garrattwellness
7504 Chelsea Pl.
Richmond,  BC   V7C 3S9   (Map)
Phone:  604-204-2007
Fax:  604-204-2017
E-mail: garrattwellnesscentre@vch.ca
Offers specialized programs, education and resources to help Richmond residents manage and improve the quality of their lives. There are many different groups and programs, please contact for more information.

Healthy Babies and Families
8100 Granville Ave.
Richmond,  BC   V6Y 1P3   (Map)
Phone:  604-233-3150
Public health nurses offer prenatal support and referrals, post-partum depression services, and resources for families with infants and children ages 0 – 2 years. Offers parent programs and child health clinics. Call for more information.

Newborn Hotline
Phone:  604-737-3737
Speak with a public health nurse with questions about your baby. Service available 8:30 a.m. to 5:30 p.m seven days a week.

Prenatal Education
Teaches about caring for your pregnancy health and preparing for the birth. Fees for classes vary and subsidy may be available. Classes are also offered in Cantonese and Mandarin. Call for more information. Make sure you get the class or series that meets your needs. For more information and registration call: Douglas College (604-527-5472) offers prenatal classes at the Richmond Hospital either as a series of classes or as a one-day class; S.U.C.C.E.S.S. (604-279-7180) offers prenatal classes in Cantonese and Mandarin; and Richmond Public Health (604-233-3150) offers prenatal classes for young women and their partners. For the Richmond Hospital Birthing Centre Unit Tour call 604-244-5133.

Quit Smoking Information
Web site: www.vch.ca/your_environment/tobacco_reduction
325 - 8100 Granville Avenue
Richmond,  BC   V6Y 3T6   (Map)
Phone:  604-233-3147
Fax:  604-233-3175
E-mail: smokefree@vch.ca
Go to www.quitnow.ca or call 1-877-455-2233 for resources to help quit smoking. For other information about preventing and reducing tobacco use, call the Richmond Tobacco Reduction Coordinator at 604-233-3147.

Richmond Immunization Clinic
8100 Granville Ave.
Richmond,  BC   V6Y 1P3   (Map)
Phone:  604-233-3176
A range of immunizations given to adults and children. Fees vary. Call for more information.

Seniors Falls Prevention Program
8100 Granville Ave.
Richmond,  BC   V6Y 3T6   (Map)
Phone:  604-233-3150
Learn about how to prevent falls and injuries. Services are free and no referral is necessary. Call 604-233-3150 to speak with a team member.

Speech and Language
Phone:  604-233-3228
Fax:  042-333-3221
Provides assessment and therapy to children with speech, language, voice and/or fluency needs. Services are free-of charge and are available to infants and children up to 5 years old. Speech-Language Pathologists assess each child to identify the child’s speech, language, and communication needs, as well as the type of therapy and information need. They use a variety of activities, such as games, books and toys in therapy sessions to help children learn new speech and language skills.

Vancouver Coastal Health Travel Clinic
Phone:  604-736-9244
Get shots and medicines before going on vacation.

Youth Clinic
Web site: www.vch.ca
Phone:  604-233-3204
Fax:  604-233-3198
Free and confidential counselling is given at the Youth Clinic. Also gives out birth control, condoms, contraceptions, and pregnancy and STD tests free of charge.

Borrow books, magazines, movies, music CDs, audio books, download eBooks and more for free with a library card. Anyone can get a library card for free. Offers daily family storytimes and a wide range of programs in English and Chinese. Use library computers to e-mail, write resumes and cover letters, or to do research on the Web. Printing and photocopying available. Free wireless Internet access with a library card at all branches.

Brighouse Branch
100 - 7700 Minoru Gate
Richmond,  BC   V6Y 1R8   (Map)
Phone:  604-231-6422
Large collection of books, magazines, movies and more. Get help with homework, job searching, consumer information, business research or other information. Free family storytimes, babytimes, and other children's programs that promote reading and learning. Kids' librarians are available to help choose the best books for babies, toddlers, and school-aged kids. Free computer and Internet access for library members and visitors. Call 604-231-6413 for the Information Desk.

Cambie Branch
150 - 11590 Cambie Road (southwest corner of Cambie Shopping Plaza)
Richmond,  BC   V6X 3Z5   (Map)
Phone:  604-273-2223
Free family storytimes, babytimes, and other children's programs that promote reading and learning. Great collection of books, movies, music CDs, audio books, magazines, and newspapers for adults and kids. Free computer and Internet access for library members and visitors.

Ironwood Branch
8200 - 11688 Steveston Hwy.
Richmond,  BC   V7A 1N6   (Map)
Phone:  604-231-6468
Free family storytimes, babytimes, and other children's programs that promote reading and learning. Offers adult programs including basic computer and Internet skills. Great collection of books, movies, music CDs, audio books, magazines, and newspapers for adults and kids. Computer Centre contains lots of machines and a wide variety of software and Internet access. Free computer and Internet access for library members and visitors.

Steveston Branch
4111 Moncton St.
Richmond,  BC   V7E 3A8   (Map)
Phone:  604-274-2012
Free family storytimes, babytimes, and other children's programs that promote reading and learning. Great collection of books, movies, music CDs, audio books, magazines, and newspapers for adults and kids. Free computer and Internet access for library members and visitors.

A place to find free furniture, clothing, sporting goods and more. If you see an item that interests you, call one of the registered agencies listed on the website.

Provides services for children, teens, and adults who have a developmental disability. Referral by the BC Ministry of Children and Family Development or Community Living BC.

Adult Day Programs
Programs that help adults with developmental disabilities in the areas of life-skills, recreation, volunteering and employment. Programs include 1) Richmond Community Options (RCO) 2) Avenues 3) Transitions and 4) Quantum.

Family Resource Coordination
Phone:  604-279-8245
E-mail: kgrossmann@rscl.org
Provides information and resources and/or support to family members who face the extraordinary circumstances that come with having a family member with a disability.

Infant Development Program
Phone:  604-279-7059
E-mail: info@rscl.org
Trained consultants make home visits to families with children from birth to three years who may have a delay in their development, or are at risk of delay. Referral by parent, family pysician or health professional.

Richmond Handycrew Co-operative
Phone:  604-241-4113
E-mail: info@rscl.org
Handycrew teams come together with their support workers to offer an estimate and carry out household projects. Prices range from $20 to $30. Services available include gardening (lawn mowing, pruning, light gardening), household cleaning (bathrooms, vacuuming/dusting, wiping and organizing kitchen cupboards, lining cupboards with shelf paper, washing windows inside and outside) and repairs.

Supported Child Development Program
Phone:  604-279-7010
E-mail: cmclellan-haqq@rscl.org
Provides information and resources about children with disabilities in childcare settings. Consultants also help families find childcare services in the community.

Treehouse Early Learning Centre
Phone:  604-277-8224
Fax:  604-277-8224
E-mail: lmountain@rscl.org
A child care program for children, both with and without a developmental disability, and those who need extra support to gain the skills of independence. For children aged 3 to 5.

Youth Connections
Phone:  604-279-7045
E-mail: cbooth@rscl.org
Activities for children and youth aged 5 to 19 with developmental disabilities.

Provides a supportive environment in which all women are supported and encouraged to achieve their fullest potential. Services include information and referral, peer support, a volunteer program, training services and a resource library. Provides English conversation classes, computer training, a Single Mother’s Support Group, a Grandmother’s Support Group and more. Some programs require membership.

Career Assistance
Web site: www.richmondwomenscentre.bc.ca/help-groups/workshops/22-career-assistance
Advice on interview skills and resume-writing is available. Call to book an appointment.

Grandmother’s Support Group
This group meets every other Monday from 9:30 a.m. to noon to discuss the needs of seniors and plan activities.

Hot Ink - Creative Writing for Teens
A free after-school creative writing workshop/program for teen girls from Richmond. Takes place Thursdays 3-5pm at Richmond High Secondary.

Income Tax Preparation
Web site: www.richmondwomenscentre.bc.ca/help-groups/support-groups/32-income-tax-preparation
During tax season (April) RWRC is happy to help low income persons with the filing of Income Tax.

Individual Computer Training
Web site: www.richmondwomenscentre.bc.ca/help-groups/workshops/21-individual-computer-lessons
Offers one-to-one teaching according to the needs of the students. Training provided for Word, Excel,PowerPoint and internet navigation

Internet Community Access Program
Web site: www.richmondwomenscentre.bc.ca/help-groups/programs/15-internet-community-access-program-cap
Free access to a computer, printer and fax. Open Monday to Thursday from 10:30am to 4:00pm Volunteers are available to help.

Ivy Women’s Cultural Group
Build your confidence in this social support group and learn new skills such as yoga, tai chi, traditional fashions, public speaking and community outreach. Program held on Wednesay from 2pm to 4 pm.

Peer Support and Information & Referral
Web site: www.richmondwomenscentre.bc.ca/help-groups/support-groups
Trained volunteers will listen to your concerns and help you find resources in the community. Available Monday and Wednesday, 10:30am to 12:30pm.

Richmond Shares
The Richmond Shares website is a public-service program designed to help low-income Richmond families. People can donate quality used goods for recycled use by other Richmond community members in need. All program efforts stay in the community, and can help a wide range of people in need: new immigrants, refugees, women coming out of transition houses, fire victims, single mothers, single fathers, and seniors.

Single Mothers Support Group
Web site: www.richmondwomenscentre.bc.ca/help-groups/support-groups
The Support Group discuss Single Mother’s needs and concerns; and provides moral support. Free child care during the group is available. Meets Thursdays from 10.30 am - 12 noon

Work Ready Program
Web site: www.richmondwomenscentre.bc.ca/help-groups/programs/14-work-ready-program
3 month intensive Work-Readiness program including: Office and Computer Training; Business English Conversation and Writing; Workshops in Job Search skills; Vocational and Educational advice; and Volunteer and Practicum Experience. The Work Ready program teaches skills like English writing, business correspondence, job search and interview skills.

RYSA aims to provide programs and services that are responsive to the diverse needs of Richmond children, youth and families. They offer a number of services and programs in Richmond including: counselling for children and youth; a youth centre in Richmond; a career and employment centre for youth; after school programs; volunteering and leadership opportunities; special events and celebrations and an Aboriginal centre.

Richmond Youth Centre (RYC)
Web site: www.rysa.bc.ca
Phone:  604-271-7600
E-mail: kim.aldridge@rysa.bc.ca
Offers a drug- and violence-free place for children, youth, and young adults to socialize, gain skills, obtain community resources, and participate in sports and recreational activities. Services include after-school programs, tutoring, drop-in activities, workshops, mentorship, leadership training for youth (age 15 to 19), summer programs, and special events. Promotes intergenerational programs and activities encouraging interaction, support, and learning. Books, movies, video games, internet access, crafts, and kitchen facilities are available.

Provides policing services to the community and carries out crime prevention programs.

Offers services both to new immigrants and long-time residents, whether they are Chinese or not.

Chinese Help Lines - Mandarin & Cantonese
Phone:  604-270-8222
Seven days a week from 10:00am to 10:00pm, volunteers provide help and support to people who feel lonely or in despair because of unemployment, family conflict, problems with adapting to local culture, or other problems. Please call 604-270-8222 for the Mandarin speaking line and 604-270-8233 for the Cantonese speaking line

Employment Counselling and Training Program
Phone:  604-438-2100
Offers employment programs to help those on unemployment insurance and to immigrants.

Family and Youth Counselling Services
Phone:  604-408-7274
Services include parenting groups and clinical counselling.

Host Program & Host Mentoring Program
Phone:  604-279-7180
Fax:  604-279-7188
E-mail: hmr@success.bc.ca; hpr@success.bc.ca
Volunteers are matched with immigrants to offer support, help them with language difficulties and to introduce them to community resources. Mentors can also provide career and job guidance to new immigrants.

Multicultural Settlement Services
Phone:  604-279-7180
Fax:  604-279-7188
Assists new immigrants to orient, adapt, and integrate into Canadian society through various programs. Services are provided in English, Cantonese, Mandarin, Farsi, Punjabi & Tagalog

An international Christian charity that helps people in need, including families in crisis, single parents, children, seniors, and those experiencing hunger, homelessness, addiction, and abuse.

Advocacy Program
Volunteers assist individuals in need of help to obtain the appropriate services.

Children's Holiday Camp
Registers and sponsors kids from age 7 to 12 to attend summer camps at Camp Sunrise on the Sunshine Coast.

Community Christmas Dinner
Volunteers and local businesses host a community dinner for the less fortunate in December.

Emergency Social Services
Helps needy individuals and families with the basic needs of food and clothing.

Fire Victim Program
Helps tenants and homeowners without home insurance replace basic clothing, furniture and household items lost through a fire.

Free Eye Glasses
The Salvation Army refers low-income people who need glasses to Lenscrafters' Vision Care program for assistance. Must have an eye exam and a prescription ready.

Free Legal Advice
Web site: www.probono.ca
555 Homer St.
Vancouver,  BC   V6B 1K8   (Map)
Phone:  604-694-6647
Fax:  604-681-3005
Free legal advice is offered to people who cannot afford a lawyer or who do not qualify for legal aid. Call the Pro Bono Legal Clinic to make an appointment with a professional lawyer.

Richmond House
3111 Shell Rd.
Richmond,  BC   V6X 2P3   (Map)
Phone:  604-276-2490
Fax:  604-276-2490
Provides short-term, emergency shelter for up to ten homeless men. Bed for the night and three daily meals are provided. Maximum stay is 30 days. Opens 24 hours and 7 days a week throughout the year.

Weekly Free Community Lunch
A free, nutritious meal is offered to the community every Thursday at 12:30pm (except during the summer months). The meal is prepared and served by volunteers. All are welcome.

Administers the Public Schools Act from kindergarten through grade 12. School District No. 38 (Richmond) offers Early French Immersion, Late French Immersion and Montessori Programs. Placement in an Alternate Program will be determined through a district-wide draw process, with sibling priority. Parents/legal guardians new to the district must first register their child in person at their neighbourhood school, then, request and fill out the Alternate Programs application before the draw deadline.

Area Counsellors
Counsellors work with elementary schools, teachers, students and parents to help with students' social and emotional development. To get help from an area counsellor, speak to the student's teacher or school.

Community Outreach Program
Phone:  604-816-9491
Fax:  604-233-0551
Helps youth under 19 who have dropped out of school to return to school.

Continuing Education
Phone:  604-668-6123
Fax:  604-233-0152
Offers many different courses for adults - for general interest, personal and family development, to improve grades, or to gain skills for jobs. Call 604-668-7899 for information about completing high school or improving grades. Call 604-668-6123 to learn about other programs.

English as a Second Language (ESL)
Phone:  604-668-6045
Fax:  604-668-6571
Counsellors work with elementary schools, teachers, students and parents to help with students' social and emotional development. To get help from an area counsellor, speak to the student's teacher or school.

The Scrap-It Program offers qualifying vehicle owners incentives to scrap their older vehicle. Incentives valued at $2,000 or more are offered for the incentives with the highest greenhouse benefit. These incentives include very low emission vehicles, transit passes, or the transit pass / bicycle combination. Please visit website for more detailed information on qualifying for the program.

Offers programs for children, youth and adults of all ages. There is a community hall and playground, and tennis courts and Burkeville Park are nearby.

This free 6 session workshop is offered regularly in Richmond by the University of Victoria with resources from the BC Ministry of Health Services. It gives information and teaches strategies to help cope with day to day physical and emotional difficulties. A reference book is also given at no cost. Programs are led mostly by trained leaders who have chronic conditions themselves. Workshops are taught in groups of 10 - 16, significant others are welcomed.

A Matter of Balance
Free 8-session workshop to reduce the fear of falling and increase the activity levels for adults 60 years of age and older, who are ambulatory and able to problem-solve. Candidates should have an interest in improving flexibility, balance and strength. Candidates who have concerns about falling or who have sustained a fall in the past may restrict activities because of concerns about falling. A participant handbook is also provided at no cost. This program is evidence-based and is proven to increase confidence in falls management and control and improve exercise levels. Pairs of trained lay leaders facilitate this highly interactive session with small groups of 10-16 people. The Centre on Aging, with resources from the BC Ministry of Health Services, is scheduled to offer these workshops in Richmond in 2011.

Active Choices
Phone:  604-522-1492
Toll Free:  1-877-522-1492
E-mail: angela.activechoices@shaw.ca
Free six-month one-to-one telephone support program to encourage regular physical activity for adults of all ages. Delivered primarily via telephone and mail by trained telephone coaches. This program is evidence-based and proven to increase physical activity as well as satisfaction with body function and appearance. The Centre on Aging, with resources from the BC Ministry of Health Services, is scheduled to offer these workshops in Richmond in 2011.

Arthritis/Fibromyalgia
For people with arthritis and/or fibromyalgia.

Chronic Disease Self-Management Program
For people with any ongoing health issues.

Chronic Pain Self-Management Program
For people with chronic pain.

Diabetes Self-Management Program
For people with type 2 diabetes.

A website offering legal information and resources for seniors. Provides information on topics including Canada Pension Plan, Housing, Veterans' Benefits, Transportation, Income Tax, and Wills & Estates. Seniors Gateway to Legal Information & Resources does not supply legal advice but does suggest legal resources and information.

Provides seniors information and support to clients in the Lower Mainland. Offers special services for seniors in New Westminster only. See the website for more information or to view the Seniors Housing Directory.

Housing Directory
E-mail: info@seniorsservicessociety.ca
A directory of over 2000 listings of seniors housing in the Lower Mainland. See the directory online at www.seniorsservicessociety.ca

Housing Services
E-mail: housing@seniorsservicessociety.ca
A Trained counsellor can assist you or you can use the Housing Directory on the website.

Information and Referral
E-mail: info@seniorsservicessociety.ca
You can get information and referral services by phoning in or in person. Get help with filling out forms and taxes (March and April).

Meals Programs
Hot low-cost meals are delivered to New Westminster who cannot cook because of age, disability or illness. Also offers a reasonable cost Lunch and Dining Club where transport and meals are provided for seniors.

Shop By Phone
E-mail: support@seniorsservicessociety.ca
Volunteers grocery shop for seniors and those who are disabled and unable to do their own shopping. Serves New Westminster – there is a delivery and administration fee for this service.

Retired nurse volunteers are available to take blood pressure and discuss health concerns at various community centres in Richmond. Pharmacist consultations available at some centres. Clinics offer information on a wide range of programs, services and supports specifically for older adults in Richmond. These services are FREE of charge. Holistic wellness services including chair massage, acupressure, reflexology, and therapeutic touch. Manicure/pedicure appointments are available at some centres for a minimum donation. For more information see the schedule online at the website above or contact the Community Centre directly.

Provides basic provincial government information, assists in identifying the person or program the caller needs to speak to and transfers calls, toll free, to provincial government offices. Hours: 7:30am to 5:00pm, Monday to Friday.

This office will help you with job searching and career planning, and can provide information about employment insurance and help with applying for a social insurance number. They also have help for youth who are looking for work.

Compassionate Care Benefits
Web site: www.servicecanada.gc.ca/eng/ei/faq/faq_compassionate_care_individuals.shtml#What
If you have been absent from work to care for a family member who is at risk of dying within 26 weeks, you may be able to apply for these benefits to make up for your regular weekly earnings from work. See online for more details.

Employment Insurance (EI)
Web site: www.servicecanada.gc.ca/eng/sc/ei/index.shtml
Provides temporary income support to those who are between jobs. Sickness, childbirth, parenting, or a family member who is gravely ill with a significant risk of death who requires care or support may also be qualifications for Employment Insurance. See online for details.

Helps immigrants get jobs in the construction, transportation, and health sectors.

SPARC BC works with communities to build a just and healthy society for everyone. They also issue parking permits for people with disabilities and offer educational workshops for community development.

Parking Permit Program for People with Disabilities
Phone:  604-718-7744
E-mail: permits@sparc.bc.ca
SPARC BC issues parking permits for people with disabilities in all areas of BC. You can download an application form from the website.

SOS Children's Village BC offers long term care and support to children in foster homes.

Treasure Cottage Thrift Store
3800 Moncton Street
Richmond,  BC   V7E 3A6   (Map)
Phone:  604-274-8866
E-mail: bhigh@shaw.ca
Located in the Steveston area, this thrift store sells clothing, small household items, books, and more. Store hours are 10am to 4pm, Monday to Saturday; 11am to 3pm on Sunday. Volunteer inquiries are very welcome! Check out the new, additional location in Kerrisdale: 2319 West 41st Ave. Vancouver, BC, V6M 2A3.

Offers many programs for people of all ages. There is a gym, fitness centre, games room and other facilities, as well as a Community Police Station.

An outdoor family pool with water slides, a large picnic area, and a wading pool for children. Open during the summer months. Call or check the website for fees. Free admission for children under 2 years old.

English Sunday Service at 8:30am and 10:00am.

Pastoral Counselling
Phone:  604-278-2770
A minister is available for counselling by appointment. Call 604-278-2770 Tuesday to Friday 9:00am to 2:00pm.

Weekly Free Community Meal
A safe, friendly, and welcoming place where you can share a meal with children, youth and adults, Tuesdays at 5:30pm. Everyone is welcome to this free meal. Runs September through the end of June.

This society of the Catholic Church helps people in need throughout the year. Offers hampers, food vouchers, toys, and other items as necessary. You can also call the central office at 604-873-1065 or any Catholic Church office during office hours.

Many programs are offered for people of all ages. There are also tennis courts, basketball courts, a lacrosse box, softball diamonds, a playground, a games room and much more. The centre has an active teen group, a seniors group, and a pre-school.

A community museum and full-service post office housed in a charming 1905 building, Steveston Museum offers a variety of public events and school programs throughout the year. Please see our website for upcoming events.

This is an outdoor heated pool with a slide, and a shallow teaching pool. Open weekends only from Victoria Day through to July 1st. Open daily from July 1st through to the end of the Labour Day weekend. See website for public swim information and schedules.

You can learn about your rights and responsibilities as a tenant by calling the free Tenant Infoline.

Tenant Infoline
Phone:  604-255-0546
Provides information on evictions, repairs, security deposits, rent increases, dispute resolution hearings and other tenancy issues.

Offers community based prenatal classes. Low-income rates are available.

Provides formal clothes to low-income high school graduates - girls and boys - in Greater Vancouver so they can go to their graduation events with pride. School counsellors, teachers, principals or social service agencies refer students to the program. A Boutique Day is held in spring where each student selects a gown, suit or tuxedo, shoes, purse and accessories.

A society whose purpose is to give British Columbians - especially those with special needs - information about the laws that affect their lives. Offers free law classes and publications in many languages.

Offers many programs for people of all ages. Has a games room, fitness room, gym, playgrounds, and much more. The park has soccer fields, baseball diamonds, basketball courts, tennis courts, and a box for roller hockey and lacrosse.

Offers services focused on helping maintain family relationships. These include a range of counselling and support services for family, youth and children. Referrals to the program are made through the Ministry for Children and Family Development at 604-660-1044.

Community Action Plan for Children (CAP-C)
Groups for parents and children up to six years old to share information, socialize and learn more about parenting, problem solving and personal development. No referral necessary.

Family Preservation/Family Reunification
Offers counselling services and crisis intervention, as well as early intervention to families with difficulties. Offers counselling work with children and youth, teaches parenting skills, child development and connecting families to available resources. Must be referred by the Ministry of Children and Family Development. Call Richmond Intake Services at 604-660-1044.

TransLink is Metro Vancouver's regional transportation authority. They are responsible for the public transportation in Metro Vancouver.

HandyCard
Web site: www.translink.ca/en/Rider-Info/Accessible-Transit/HandyCard-Taxi-Saver.aspx
13401 - 108 Avenue
Surrey,  BC   V3T 5T4   (Map)
Phone:  778-452-2860
People with a permanent disability that prevents them from using public transit without help can travel at reduced rates with a HandyCard. An attendant can travel free. Application forms are available on the TransLink website. With a HandyCard, you can also purchase TaxiSaver coupons, which allow you to pay for taxi rides at reduced rates. HandyCards cannot be used with the HandyDART.

HandyDART
Web site: www.translink.ca/en/Rider-Info/HandyDART.aspx
13401 - 108 Avenue
Surrey,  BC   V3T 5T4   (Map)
Phone:  604-575-6600
HandyDART provides transportation in special vans for people who cannot use public transit without assistance due to a physical or cognitive disability. Phone the office or visit their website for more information and to register.

Information Line
Phone:  604-953-3333
Call for information about bus routes, schedules and fares. Call 7 days a week, between 6:30am and 11:30pm. The website also includes a trip planner and transit maps.

Lost & Found
Stadium Sky Train Station, 590 Beatty Street
Vancouver,  BC   V6B 2L3   (Map)
Phone:  604-682-7887
E-mail: lost_property@translink.bc.ca
Operates Monday to Friday 8:30am to 5:00pm

Taxi Saver
13401-108 Avenue
Surrey,  BC   V3T 5T4   (Map)
Phone:  778-452-2860
Taxi Saver is a supplementary service to HandyDART and available for people with permanent disabilities who have a HandyCard. To find out more about the program, please contact the Access Transit office at 778-452-2860.

The dental clinic charges 20 to 40% less than normal rates. Third or fourth year dentistry students perform the dental work. The clinic is open from the end of August to the end of June and closes the second week of December until the day after New Year's. There are two clinics per day: 9:30am to 12:30pm and 2:00pm to 5:00 pm. Call for more information.

Union Gospel Mission helps those in need with meals, shelter and clothing. They also have drug and alcohol recovery programs, pastoral services and two low cost thrift stores in Vancouver and Surrey.

Thrift Stores
671 E. Hastings St.
Vancouver,  BC   V6A 1R2   (Map)
Donated items are sold at reasonable cost. Two store locations serve the Lower Mainland. The Vancouver store is open Tuesday to Saturday 9:00 a.m. to 4:30 p.m. The Surrey store (10776 King George Hwy.) is open Tuesday to Saturday 9:00 a.m. To 4:30 p.m.

Provides a broad range of public health services, which include health promotion, disease prevention, early intervention, acute care, residential care, palliative care, and continuing care in the community.

Abuse, Neglect and Self-Neglect
Web site: www.vchreact.ca
Phone:  604-984-5958
Under the BC Adult Guardianship Act, adults experiencing abuse, neglect or self-neglect should receive the most effective but least restrictive and intrusive support and assistance. Vancouver Coastal Health is responsible for investigating allegations of abuse, neglect and self-neglect of adults living in the Richmond community. This applies to adults who are unable to seek support and assistance due to physical disabilities, illness, disease, injury or any other condition that affects decision-making. Abuse may include intimidation, humiliation, physical assault, theft, fraud, misuse of a power of attorney, sexual assault, overmedication, withholding needed medication, censoring mail, invasion or denial of privacy, or denial of access to visitors or other basic human rights. Neglect is the failure to provide necessary care, assistance, guidance or attention that causes - or is likely to cause - physical, mental or emotional harm or substantial damage to or loss of assets. If you have concerns that an adult you know is being abused or is living at risk due to neglect, call 1-877-732-2899 or Mental Health and Addiction Services at 604-675-3975. After hours, call the Victim/Witness Services Program at 604-270-6229. In an emergency, call 911. The Public Guardian and Trustee is also available for information and guidance at 604-660-4444.

Client Relations and Patient Care Quality
Phone:  604-244-5115
Fax:  604-244-5568
Working with managers and professional leaders, Client Relations staff act as facilitators in resolving complaints. Client Relations does not act as an advocate for either the patient or the organization. Instead, the aim is to help find solutions by providing information or assistance in addressing concerns.

Provides support and treatment services for young people and adults who have alcohol and drug problems. Also helps people who are affected by a family member's addiction. For Richmond Addiction Services please call 604-270-9220. For Richmond Mental Health and Addiction please call 604-675-3975.

Anne Vogel Methadone Clinic
City Centre Health, 100 - 8160 Cook Road
Richmond,  BC   V6Y 1T8   (Map)
Phone:  604-233-5699
Provides assessment and treatment for opiate dependence. To speak with a nurse call 604-233-5699.

Gilwest Clinic
Richmond Hospital - 7000 Westminster Highway
Richmond,  BC   V6X 1A2   (Map)
Phone:  604-233-3135
Offers confidential assessment, counselling and treatment of HIV/AIDS and Hepatitis C. For the needle exchange program, call 604-233-3150.

Richmond Needle Exchange
City Centre Health, 100 - 8160 Cook Road
Richmond,  BC   V6Y 1T8   (Map)
Phone:  604-233-5699
Exchanges used needles for clean ones and offers safer injecting practices. Needle exchange is also available at the Richmond Health Department (8100 Granville Rd., 604-233-3150).

Offers care in the community for people who have health problems. Call to make an appointment to have your health care needs reviewed or just to get more information. If you would like, a relative or friend can phone for you. There will be a visit to discuss your health care needs and the support you get from family and friends.

Case Management, Continuing Health
Phone:  604-278-3361
Case managers help to arrange home support for those unable to care for themselves due to health problems. There is a cost for some services. Call for more information.

Home Care Nursing and Rehabilitation
Phone:  604-278-3361
Nurses, physiotherapists and occupational therapists provide services to those whose needs can safely be met while they remain at home. Also arranges home support for those who need help with the tasks of daily living.

Home Support
Phone:  604-278-3361
Provides help with the tasks of daily living for people who have ongoing health problems, disabilities, or temporary medical or physical problems. Case managers and professional care staff arrange home support. The cost of service varies.

Long Term Care Facilities
Phone:  604-278-3361
Residential care homes offer 24-hour care and supervision by a team of health professionals for adults who can no longer live independently. To be admitted for long term care services, a person must meet the criteria for complex care. Call for more information.

Palliative Care
Phone:  604-278-3361
Offers caring support for people living with a terminal illness. The focus is on providing comfort, quality of life and symptom control rather than cure. Staff follow the client from home through to the palliative care unit, to the hospice or residential care facility.

Volunteer Shopping Programs
Web site: www.volunteerrichmond.ca
190 - 7000 Minoru Blvd.
Richmond,  BC   V6Y 3Z5   (Map)
Phone:  604-279-7020
Fax:  604-279-7038
Works in partnership with Vancouver Coastal Health to provide grocery shopping assistance for seniors and others with long term health problems. The Shop-by-Phone service is for those who cannot get out to shop for their groceries. Volunteers also assist Continuing Health clients with group shopping or weekly in-person shopping at various locations.

For a list of family doctors who are taking new patients, call College of Physicians and Surgeons at 604-733-7758 or go to www.cpsbc.ca.

Mental health services for infants through to older adults are provided by the Richmond Mental Health Teams as well as community partners such as CHIMO Crisis Services and the Canadian Mental Health Association. For Adult services call 604-675-3975, for Child and Adolescent call 604-207-2511, and for Early Childhood services call 604-278-9711 ext. 4055.

Child and Adolescent Mental Health Program
200 - 6100 Bowling Green Road
Richmond,  BC   V6Y 4G2   (Map)
Phone:  604-207-2511
Fax:  604-207-2524
A community based assesssment and treatment program for children and youth 5-18 years of age, and their families, who are afffected by serious mental health issues. Services include crisis response and youth-focused mental health promotion and counselling.

Community Based Support - Pathways Club House
7351 Elmbridge Way
Richmond,  BC   V6X 1B8   (Map)
Phone:  604-276-8834
Fax:  604-276-0342
E-mail: info.richmond@cmha.bc.ca
Various supports and programs for individuals living with mental illnesses are offered through the Canadian Mental Health Association.

Community Mental Health Programs for Adults and Older Adults
200 - 6061 No. 3 Road
Richmond,  BC   V6Y 2B2   (Map)
Phone:  604-675-3975
Fax:  604-270-6507
Community based psychiatric assessment and treatment for adults with a severe and persistent mental illness. Multidisciplinary services include case management, outreach and rehabilitation programs.

Crisis and Help Line - English
120 - 7000 Minoru Boulevard
Richmond,  BC   V6Y 3Z5   (Map)
Phone:  604-279-7070
Fax:  604-279-7075
E-mail: chimo@chimocrisis.com
Get counselling and support over the phone seven days a week from 8:00am to midnight through CHIMO Crisis Services.

Crisis and Suicide Intervention
120 - 7000 Minoru Boulevard
Richmond,  BC   V6Y 3Z5   (Map)
Phone:  604-279-7077
Fax:  604-279-7075
E-mail: chimo@chimocrisis.com
CHIMO Crisis Services offers a counselling service to people who are experiencing a crisis, who are at risk of suicide, or who have made a suicide attempt. Also offers a support group for those who have lost a friend or family member to suicide.

Early Childhood Mental Health
7000 Westminster Highway
Richmond,  BC   V6X 1A2   (Map)
Phone:  604-278-9711
Assists families who have children 0-5 years of age who have challenging behaviours. Provides individual assessment and treatment of a wide range of behavioural problems including crying, bonding, sleep difficulties, toileting problems, aggression and anxiety. This program is located in the Richmond Hospital Children Health Centre. Their phone is 604-278-9711 extension 4055.

Hospital Inpatient Program
7000 Westminster Highway
Richmond,  BC   V6X 1A2   (Map)
Phone:  604-244-5504
A short-stay unit at Richmond Hospital that treat adults with mental illnesses who need 24-hour care.

Mental Health Emergency Services (MHES)
7000 Westminster Highway
Richmond,  BC   V6X 1A2   (Map)
Phone:  604-244-5562
A mobile service providing community assessment and intervention to individuals experiencing a mental health crisis. Services include assessments, referrals to follow up mental health services (both hospital and community based), health care professionals or other agencies. Evening and weekend intervention and support is provided to individuals during non-office hours through the crisis line service. Hours of operation are 11:00am - 1:00am, seven days a week.

Peer Support, Mental Health
200 - 6061 No. 3 Road
Richmond,  BC   V6Y 2B2   (Map)
Phone:  604-214-9709
Offers peer support for those with mental illnesses. Also offered in Chinese.

Richmond Mental Health and Addictions Housing
200 - 6061 No. 3 Road
Richmond,  BC   V6Y 2B2   (Map)
Phone:  604-675-3975
Fax:  604-270-6507
Provides housing services to individuals with severe and persistent mental health cnoditions. This includes Licensed Specialized Residential Care Facilities, Enhanced Supported Housing and Supported Independent Living placements.

Richmond Mental Health Outpatient Services (RMHOS)
7000 Westminster Highway
Richmond,  BC   V6X 1A2   (Map)
Phone:  604-244-5534
Community-based assessment and treatment for adults and older adults with mood and/or anxiety disorders and related problems of living. Group therapy programs and psychiatric consultation and treatment services are offered. Psychiatry Clinics include: reproductive mental health, older adult mental health and cross-cultural services.

Richmond School Program
6480 Blundell Road
Richmond,  BC   V7C 1H8   (Map)
Phone:  604-718-4056
Provides short to medium term, early intervention treatment services for high-risk elementary school children with emotional or behavioural difficulties.

Richmond Youth Eating Disorders Services
Phone:  604-244-5489
A free, voluntary community-based program that offers assessment and treatment services for children and adolescents with anorexia nervosa, bulimia nervosa or an eating disorder not otherwise specified. A treatment plan is developed with the client/family's input.

The Richmond Hospital is a community hospital serving Richmond, part of Delta, and travelers using Vancouver the International Airport and the BC Ferry System.

Ambulatory Care Services
Services provided at the hospital for people who are well enough to be treated as outpatients including: blood transfusion, intravenous antibiotics, rehabilitation services, cast clinic, hand clinic, dietetic counselling, endoscopy and oncology (chemotherapy) clinic.

Cardiopulmonary and Neurodiagnostic Services
Phone:  604-244-5124
Many tests are offered to help diagnose and treat conditions related to the heart, lungs, muscle and brain. These services can be ordered by your family doctor.

Emergency Department
Phone:  604-244-5151
Open 24 hours a day. Does not answer health questions. If you have questions about health issues contact your Family Physician or BC Nurse Line at 811. If you are experiencing a health emergency you should go to the Emergency Department or call an ambulance (dial 911). Cannot give out information about any patients in the department. If you need information you must to call a family member, friend or support person who has been with the patient in emergency.

Laboratory
Phone:  604-244-5295
Fax:  604-244-5161
Blood work and other tests ordered by a doctor can be performed on a walk-in basis at the laboratory, located on the main floor of the South Tower.

Maternity - Birthing Centre
Phone:  604-244-5133
Fax:  604-244-5290
Specialized hospital staff assists with the labour, delivery, and recovery process of giving birth as well as guidance in newborn care.

Medical Imaging
Phone:  604-244-5109
Fax:  604-244-5232
Tests such as CT scans, X-rays and ultrasounds are done here. Located on the North Tower next to Emergency and can be accessed by the West Entrance of Richmond Hospital.

Medical Services
Care is provided in most areas of medicine including: cardiology gastroenterology, respiratory diseases, rheumatology, neurology, urology endocrinology, and infectious diseases. Palliative Care offers caring support for people living with a terminal illness and focuses on comfort, quality of life and symptom control rather than cure.

Pediatric Unit
Cares for children and youth with both medical and surgical care needs. We encourage parents to "room in" with their children.

Screening Mammography Program of BC
Phone:  604-244-5505
Fax:  604-244-5181
BC women aged 40 to 79 are entitled to a free annual mammogram.

Surgical Services
General Surgery, Orthopaedics, Urology, Gynaecology, Otolaryngology (ENT), Plastic Surgery and Ophthalmology, and other types of surgery are performed mainly on adults but certain procedures are done for children one and older.

Operates free computer terminals in the community. Also provides web space, technical support, and Internet services. To find an access terminal in your area, visit the website at www.vcn.bc.ca.

Community Access Program
Web site: www.cap.vcn.bc.ca
Search for public internet access sites in your area, post information online, use message boards, and chat with other users online.

Internet Services
Web site: www2.vcn.bc.ca/services
Offers free services for individuals and non-profit groups including domain name hosting, group email accounts, and database hosting for groups. Help is available 10:00 a.m. to 4:00 p.m. Monday to Friday.

Veterans Affairs Canada helps veterans and certain others with disability pensions, financial support allowances and health care benefits. Call for counselling or about the benefits available and who qualifies.

A non-profit organization that brings people and services together through community information and volunteerism.

Child Care Resource & Referral Centre
Offers a free, bilingual referral service for families seeking child care in Richmond, as well as information on the types of child care available and what to look for when choosing a child care provider. Parents can also pick up Child Care subsidy application packages here and get instructions on how to complete them. In addition, the Child Care Resource & Referral Centre supports licensed and registered license-not-required family child care providers by providing free access to a resource library and a start-up equipment lending service. License-not-required child care providers registered with the Child Care Resource & Referral Centre receive regular support visits, while support visits to licensed family child care facilities can be arranged upon request.

Information & Referral Services
A dedicated, experienced team of staff and volunteers provides community information and referral. The centre offers brochures, pamphlets, maps, guides and many government forms at the Richmond Caring Place and at the Community Information and Volunteer Centre located in Richmond Centre. Training is provided on basic information and referral skills and around community programs and services. Produces the Richmond Community Services Directory, which lists over 1300 programs and services available in Richmond. The online directory is hosted on the Richmond Public Library's website and can be accessed through VRIS' website at www.volunteerrichmond.ca. Click on the Info Richmond! Button.

Richmond Caregivers Education and Support Program
A 'caregiver' provides un-paid care and support at home, in the community or in a care facility for an adult who is elderly, chronically ill or living with a disability. Caregivers need to take care of themselves first, to better care for the care receiver. A series of 5 once-weekly education sessions are available during the year, call for dates and times. Drop-in support groups are open to all Richmond caregivers, call for locations and times. There are no charges for these programs. Funding is provided by: United Way of the Lower Mainland.

Richmond Christmas Fund
E-mail: christmasfund@volunteerrichmond.ca
This program provides grocery vouchers to registered low-income Richmond residents and new toys to low-income families with children aged 12 and under, and gift certificates to teens 13-15. The Christmas Fund sponsorship program matches registered families with individuals and groups who prepare a customized Christmas hamper for their family. Donations from the community - both financial and of new, unwrapped gifts - are the basis of this program.

Richmond Senior Peer Counselling
E-mail: seniorpeercounselling@volunteerrichmond.ca
Trained senior volunteers, age 55 and older, offer free one-on-one counselling to guide and support their peers through difficult situations such as new living arrangements, relationship concerns, reduced income, bereavement, anxiety, or depression. Sessions take place at the office, the client's home or at other locations. Referrals are accepted from individuals or health care providers, and are screened for appropriateness for the service. Clients are seen for up to 9 months, after which time referral can be made to other services. Funded by Vancouver Coastal Health.

Seniors Community Support Services - Volunteer Shopping Programs
Volunteer Richmond Information Services works in partnership with Vancouver Coastal Health to provide shopping assistance for seniors and others with chronic health problems. The Shop-by-Phone service is for those who cannot get out to shop for their groceries. Volunteers also assist Continuing Health clients with group shopping or weekly in-person shopping at various locations.

Seniors Information & Referral
Trained senior volunteers age 55 and older provide free information & referral regarding community services for seniors ages 55 and older. Also assists seniors in navigating through government systems and in filling out application forms. Topics include pensions, income tax, citizenship and permanent residency, medical plan, PharmaCare, legal resources, housing, and shelter aid for renters. Service is available by phone, by appointment or via drop-in at the office, 9 am to 4 pm Monday to Friday. Also offered by appointment at West Richmond Community Centre, Mondays 10 am to 2 pm. The Seniors Information Line is available to answer any questions about benefits and entitlements for seniors. There are trained volunteers available Monday to Friday 9 am to 4 pm at 604-279-7020. The Richmond Seniors Directory provides community information. Updated printed copies are available yearly throughout the city.

Volunteer Centre
Helps people who want to volunteer find a place to volunteer that meets their needs and interests. Visit www.volunteerrichmond.ca and click on the "Volunteer Richmond!" button to see local volunteer opportunities. The Volunteer Match program offers one-on-one help finding a volunteer position.

Located at the Riverport Sports and Entertainment Complex, this 57-metre pool also has diving boards, waterslides, a wave pool, a steamroom and sauna.

The Centre is next to Hugh Boyd Secondary School and is located south of Francis Road on No. 1 Road. There are activities for people of all ages.

Offers donated beds free to the public. Open seven days a week from 12:00pm to 4:00pm. Closed on all statutory holidays.

Families are usually referred to this program by community health nurses.

Provides an anonymous, confidential way for young people to prevent or report crimes connected with youth violence, bullying, peer pressure, and intimidation or threats by a person or a gang. Also offers information and referral regarding youth violence. 24-hour, toll-free, multilingual service offered seven days a week. Serves BC. Provided by Policing and Community Safety Branch - Victim Services and Crime Prevention; funded by MPSSG.

Youth in BC provides youth oriented information and resources on the website. It also offers youth a live, one-on-one chat service with trained crisis volunteers, as well as email support. Chat hours are from 12 noon to 1AM, 7 days a week.