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Richmond Low Income Resource Directory

A to Z Directory

The following is a full list of all the services found in the Richmond Low-Income Resource Directory. The listings are in alphabetical order by organization, so if you are looking for a specific organization, this list will be very helpful.

Last updated: Sep 18, 2014

If you can’t find what you are looking for, use the subject categories on the left-hand side of the page, try using the larger Richmond Community Services Directory or ask Volunteer Richmond Information Services for information.



Coast Capital Savings Richmond Poverty Response Committee Volunteer Richmond Information Services Richmond Public Library

Access Pro Bono
300-845 Cambie St.
Vancouver,  BC    V6B 4Z9   (Map)
Web site: www.accessprobono.ca
Phone:  604-482-3195
Fax:  604-893-8934
Toll Free:  1-877-762-6664
E-mail: help@accessprobono.ca

All services are free to those who cannot afford a lawyer or obtain Legal Aid through pro bono clinics throughout BC. Lawyers do not represent in court but will give advice when a 30-minute appointment is made. Richmond clinics are at Chimo Community Services (120 - 7000 Minoru Boulevard; 604-279-7077). Call to make an appointment.

Program(s):
Roster Program
Provides pro bono legal representation services to individuals and non-profit organizations of limited means.
Summary Advice Clinic
Lawyers volunteer for two hours each month as they advise people in up to four half-hour appointments. Contact for more information.
Vancouver Civil Chambers Duty Counsel Project
On a yearly or twice yearly basis, lawyers provide legal assistance and representation to unrepresented low and modest income litigants appearing in civil chambers at both Supreme Court and Court of Appeal levels.

ALS Society of BC
1233 - 13351 Commerce Parkway
Richmond,  BC    V6V 2X7   (Map)
Web site: www.alsbc.ca
Phone:  604-278-2257
Fax:  604-278-4257
Toll Free:  1-800-708-3228
E-mail: info@alsbc.ca

The ALS Society of BC helps support ALS patients, their families and caregivers.

Program(s):
Equipment Loans
E-mail: equipmentloan@alsbc.ca
Provides free equipment for mobility and communication to people living with ALS throughout BC and the Yukon.
Psychological Support Program
E-mail: patientservices2@alsbc.ca
Services are available for free or at a low cost at locations across BC. Registered psychologists and clinical counsellors provide therapy and counselling to ALS patients, their families, and caregivers.
Transportation Support Program
E-mail: patientservices2@alsbc.ca
Provides transportation support to people living with ALS to attend medical appointments, support groups and ALS Society events.

Alzheimer Society of BC
305 - 6411 Buswell Street
Richmond,  BC    V6Y 2G5   (Map)
Web site: www.alzheimerbc.org
Phone:  604-238-7390
Fax:  604-238-7392
Toll Free:  1-800-667-3742
E-mail: kfrazee@alzheimerbc.org

Offers services to help those with Alzheimers disease, and their family and friends. Call the toll-free number or see the Society's books and videos for more information.

Program(s):
Dementia Helpline
Phone:  604-681-8651
Toll Free:  1-800-936-6033
The Dementia Helpline is a province-wide service for people with dementia, their caregivers, family and friends. The Helpline helps individuals in building the confidence to maintain quality of life when facing dementia.

Ambassadors For Christ (AFC) Student Centre
2120 - 8888 Odlin Crescent
Richmond,  BC    V6X 3Z8   (Map)
Web site: www.afccanada.org/vancouver
Phone:  604-278-0642
E-mail: vancouver@afccanada.org

AFC Student Center helps Cantonese-speaking students emerge in university school life by bridging students together. High school students can register for our TMC Leadership Training Program.


Autism Society of British Columbia
303 - 3701 East Hastings Street
Burnaby,  BC    V5C 2H6   (Map)
Web site: www.autismbc.ca
Phone:  604-434-0880
Fax:  604-434-0801
Toll Free:  1-888-437-0880
E-mail: info@autismbc.ca

A society providing advocacy, information, and support to individuals with autism and their families in BC and the Yukon.

Program(s):
Summer Reimbursement Program
E-mail: eberaldin@autismbc.ca
Helps pay for summer activities. Child must be autistic to be eligible. Must be a member to access this service.

BC Centre for Ability - Richmond Office
158 - 7000 Minoru Boulevard
Richmond,  BC    V6Y 3Z5   (Map)
Web site: www.bc-cfa.org
Phone:  604-451-5511
Fax:  604-451-5611
E-mail: info@bc-cfa.org

Provides therapy, rehabilitation, and vocational services to children, youth, and adults with physical, neurological, and developmental challenges. Offers community-based services that enhance the quality of life for children, youth, and adults with disabilities and their families in ways that facilitate and build competencies and foster inclusion. The head office is located at 2805 Kingsway Avenue, Vancouver, BC, V5R 5H9.

Program(s):
Community Brain Injury Program for Children and Youth
Fax:  604-451-5651
Offers short-term acute rehabilitation services to children and youth who recently have received brain injuries and do not have other funding.
Stepping Stones
Provides groups programs to children with disabilities up to 12 years old to develop and strengthen their social and emotional skills, funded by the United Way.
Supported Child Development Program - Vancouver and Burnaby
Assists families with children from 0 to 19 years old with extra support needs to access inclusive child care that meets individual needs. Also supports child care, preschool, and out-of-school programs to implement and develop inclusive principles and practices to enhance all children's experiences.

BC Centre for Elder Advocacy and Support (BC CEAS)
380 - 1199 West Pender Street
Vancouver,  BC    V6E 2R1   (Map)
Web site: www.bcceas.ca
TDD:  604-428-3359
E-mail: info@bcceas.ca

Works to raise awareness, and to prevent and respond to elder abuse and neglect. Provides information, support, advocacy and legal representation for older adults age 55+; and victim services for people age 50+. Offers free financial literacy and elder abuse prevention workshops and training for community groups.

Program(s):
Education and Workshops
Web site: http://bcceas.ca/programs/education-outreach/workshops-presentations/workshop-request/
Phone:  604-622-1927
E-mail: lchen@bcceas.ca
Offer free training and workshops on financial literacy and elder abuse prevention to community groups. Funded by the Province of BC - Community Gaming Grant.
Legal Programs (Elder Law Clinic and Legal Advocacy Program)
Provide free legal advice, advocacy and representation to people aged 55+ who are not able to access legal help due to low income or other barriers on legal issues involving housing, debt, government benefits, financial exploitation, guardianship/capacity, abuse/neglect, and discrimination. Funded by the Law Foundation of BC. Call the Seniors Abuse and Information Line (SAIL).
Victim Services Program
Web site: www.victimlinkbc.ca
Phone:  604-437-1940
Toll Free:  1-866-437-1940
Provides information, support and referrals to people aged 50+ who are victims of abuse, including family and sexual violence. Funded by the Province of BC - Ministry of Justice, Victim Services and Crime Prevention Division. Call the Seniors Abuse and Information Line (SAIL). Call 604-437-1940 or 1-866-437-1940 8am to 8pm daily (except holidays). Language interpretation is available 9am to 4pm, Monday to Friday (except holidays).

BC Coalition of People with Disabilities (BCCPD)
204 - 456 West Broadway
Vancouver,  BC    V5Y 1R3   (Map)
Web site: www.bccpd.bc.ca
Phone:  604-875-0188
Fax:  604-875-9227
TDD:  604-875-8835
E-mail: feedback@bccpd.bc.ca

Helps people with disabilities apply for and appeal the process for provincial and federal disability benefits. Helps people with disabilities understand their rights in housing, medical equipment, and supplies. Also provides workshops.

Program(s):
Advocacy Access Program
Phone:  604-872-1278
Toll Free:  1-800-663-1278
Helps people with disabilities apply for and appeal the process for provincial and federal and federal (CPPD) disability benefits. Helps people with disabilities understand their rights in housing, medical equipment, and supplies. Provides workshops.

BC Dental Association
400 - 1765 West 8th Avenue
Vancouver,  BC    V6J 5C6   (Map)
Web site: www.yourdentalhealth.ca
Phone:  604-736-7202
Fax:  604-736-7588
Toll Free:  1-888-396-9888
E-mail: info@yourdentalhealth.ca

Gives out information on dentists and dental issues in BC.

Program(s):
Find a Dentist
Web site: www.bcdental.org/yourdentalhealth/findadentist.aspx
Use the website to find a dentist who is taking new patients. You can also find dentists who offer discounts for seniors or students and dentists who have payment plans.

BC Federation of Foster Parent Association
3rd Floor, 131 Eight Street
New Westminster,  BC    V3M 3P6   (Map)
Web site: www.bcfosterparents.ca
Phone:  604-544-1110
Fax:  604-544-2223
Toll Free:  1-800-663-9999
E-mail: office@bcfosterparents.ca

Brings together foster parents, social workers, and other interested people to improve the standard of care for children in BC. Represents foster parents to provide good foster care and supports children and youth.

Program(s):
Camps for Kids
Foster parents can apply for funding and send their foster children, adoptive children, or birth children to any camp they choose. Any foster parent member in good standing who needs help sending their foster, adopted, or birth child/youth between the ages of 6 to 19 to camp can apply on the website.

BC Housing
101 - 4555 Kingsway
Burnaby,  BC    V5H 4V8   (Map)
Web site: www.bchousing.org
Phone:  604-433-1711
Fax:  604-439-4722
Toll Free:  1-866-465-6873
E-mail: webeditor@bchousing.org

Helps with subsidized and affordable housing in BC.

Program(s):
Home Adaptations for Independence (HAFI)
Web site: www.bchousing.org/Options/Home_Renovations
Phone:  604-433-2218
Toll Free:  1-800-257-7756
The Home Adaptations for Independence (HAFI) program provides financial assistance to help eligible low-income seniors and people with disabilities in BC to continue to live in the comfort of their home. Visit website for Application Guide.
Rental Assistance Program
Web site: www.bchousing.org/Options/Rental_market/RAP
Phone:  604-433-2218
Fax:  604-439-4729
Toll Free:  1-800-257-7756
E-mail: webeditor@bchousing.org
Provides direct cash help to families with one dependent child and a household income less than $35,000 per year.
Shelter Aid for Elderly Renters (SAFER)
Web site: www.bchousing.org/Options/Rental_market/SAFER
Phone:  604-433-2218
Fax:  604-439-4729
Toll Free:  1-800-257-7756
E-mail: webeditor@bchousing.org
Helps people 60 and over with monthly cash payments to subsidize their rent for their homes.
Subsidized Housing
Web site: www.bchousing.org/Options/Subsidized_Housing
Phone:  604-433-2218
Fax:  604-439-4729
Toll Free:  1-800-257-7756
E-mail: webeditor@bchousing.org
Affordable housing is offered to those who meet the requirements. For more information, visit the website.
Tenant Services
Web site: www.bchousing.org/tenants/services
Phone:  604-433-1711
Fax:  604-439-4729
Toll Free:  1-800-257-7756
E-mail: tenantinquiries@bchousing.org
Tenant programs and information about the rights and responsibilities of a tenant is available on the website.
The Housing Registry
Web site: www.bchousing.org/Partners/H_S_Op/Tenant/Housing_Registry
Phone:  604-439-4159
Fax:  604-439-4729
Toll Free:  1-800-257-7756
E-mail: thehousingregistry@bchousing.org
Apply for affordable housing through The Housing Registry online or by paper application from the office. BC Housing can help to fill out the form.

BC Human Rights Coalition
1202 - 510 West Hastings Street
Vancouver,  BC    V6B 1L8   (Map)
Web site: www.bchrcoalition.org
Phone:  604-689-8474
Fax:  604-689-7511
Toll Free:  1-877-689-8474
E-mail: info@bchrcoalition.org

Dedicated to promoting strengthened human rights throughout BC and Canada. Runs an advocacy program that protects existing rights, an education program that prevents discrimination, and engages in law reform work to expand human rights protection. In addition, the Coalition also forms part of Human Rights Clinic.

Program(s):
Human Rights Clinic
In partnership with the Community Legal Assistance Society, the Clinic offers services and public legal education. Provides information and advice about human rights issues, offers assistance in pursuing a complaint under the BC Human Rights Code, and represents complainants before the BC Human Rights Tribunal. Services are free. Apply to the clinic for representation. Personal help can be obtained on Mondays at the Tribunal from a Clinic Advocate.

BC Mental Health Information Line
Web site: www.bcmhas.ca
Phone:  604-669-7600
Toll Free:  1-800-661-2121

An agency of the Provincial Health Services Authority. Offers mental health services to people in BC.

Program(s):
HeretoHelp
Web site: www.heretohelp.bc.ca
Phone:  604-310-6789
Offers the Distress Line Network for people who want to talk to a volunteer specialist or need help about mental health. This is a free call and no area code is needed. Available 24 hours a day. Call 310-6789.

BC Schizophrenia Society
201 - 6011 Westminster Highway
Richmond,  BC    V7C 4V4   (Map)
Web site: www.bcss.org
Phone:  604-270-7841
Fax:  604-270-9861
Toll Free:  1-888-888-0029
E-mail: bcss.prov@telus.net

Helps those with schizophrenia and their families as well as those with other serious mental illnesses.


BC Vital Statistics Agency
605 Robson Street, Room 250
PO Box 9657, Stn Prov Govt, Victoria, BC, V8W 9P3
Vancouver,  BC    V6B 5J3   (Map)
Web site: www.vs.gov.bc.ca
Phone:  604-660-2937
Toll Free:  1-888-876-1633

Gives information about registering and ordering certificates for birth, death, or marriage. The website gives information about legal name changes, adoptions, genealogical services, and search of wills and registry.


BC Women's Hospital & Health Centre
4500 Oak Street
Vancouver,  BC    V6H 3N1   (Map)
Web site: www.bcwomens.ca
Phone:  604-875-2424
Fax:  604-875-2871
Toll Free:  1-888-300-3088
E-mail: comm@cw.bc.ca

The only facility in BC devoted to the health of women, newborns, and families. Provides health services for the needs of women. You will need a referral from your family doctor to access clinics and services. Open 24/7; outpatient clinics and services are provided on weekdays during regular business hours. The toll-free number is toll-free in BC only.

Program(s):
Breastfeeding Service
Web site: http://www.bcwomens.ca/Services/PregnancyBirthNewborns/HospitalCare/Breastfeeding.htm
E-mail: fjones@cw.bc.ca
Provides information about breastfeeding to mothers, breastfeeding clinics, and prenatal multiples breastfeeding classes.
Pregnancy Options Service
Phone:  604-875-3163
Toll Free:  1-888-875-3163
E-mail: pos@cw.bc.ca
A telephone service that helps women with unplanned pregnancies from around British Columbia find support, information, and services as close to home as possible. Staffed by unbiased counsellors. Call 1-888-875-3163 or 604-875-3163 within the Lower Mainland. Calls are confidential and anonymous.

bc211
330 - 111 West Hastings Street
Vancouver,  BC    V6B 1H4   (Map)
Web site: www.bc211.ca
Fax:  604-660-9415
TDD:  604-875-0885
Toll Free:  211
E-mail: help@bc211.ca
Program(s):
211
Web site: www.bc211.ca
Toll Free:  211
E-mail: help@bc211.ca
Gives free information about social, government, and community services. Available 24 hours a day, 7 days a week.
Alcohol and Drug Information & Referral Service
Phone:  604-660-9382
Toll Free:  1-800-663-1441
E-mail: help@bc211.ca
A toll-free confidential phone line that gives help to people with addictions and substance abuse problems. Staff can give information about treatment services and self-help groups. Available 24 hours a day, 7 days a week.
Problem Gambling Helpline
Web site: www.bcresponsiblegambling.ca
Toll Free:  1-888-795-6111
E-mail: PGHelpline@bc211.ca
A toll-free confidential phone line offering help to those with a gambling problem. Offers referral information to counselling services and support groups. Available 24 hours a day, 7 days a week.
VictimLINK BC
Web site: www.victimlinkbc.ca
Toll Free:  1-800-563-0808
E-mail: help@bc211.ca
A 24-hour, toll-free confidential phone line that gives help 7 days a week to victims of crime in BC and Yukon. Staff can give information and referral services or crisis support.
Youth Against Violence Line
Web site: www.youthagainstviolenceline.com
Toll Free:  1-800-680-4264
E-mail: info@youthagainstviolenceline.com
Call this phone line to report youth violence, to get help from police, or to get information about youth-related problems like bullying and gangs. Available 24 hours a day, 7 days a week.

Britannia Heritage Shipyards, National Historic Site of Canada (see Britannia Shipyards National Historic Site of Canada)

Britannia Shipyards National Historic Site of Canada (formerly Britannia Heritage Shipyards, National Historic Site of Canada)
5180 Westwater Drive
Richmond,  BC    V7E 6P3   (Map)
Web site: www.richmond.ca/britannia
Phone:  604-718-8050
Fax:  604-718-8040
E-mail: britannia@richmond.ca

Located at the south end of Railway Avenue, the buildings at Britannia celebrate the history of the fishing industry in Richmond and Steveston. Guided tours, summer day camps, and educational programs for all ages. Admission to the site and buildings is free, visitors are welcome.


Bus Pass Program
PO Box 9985 Stn Prov Govt
Victoria,  BC    V8W 9R6   (Map)
Web site: http://www.mhr.gov.bc.ca/programs/bus-pass.html
Toll Free:  1-866-866-0800
E-mail: HSDBUSPA@gov.bc.ca

A yearly public transit pass for low-income seniors and people with disabilities. You must apply for the pass each year and there is a cost of $45. You may purchase the pass if: (1) You get Federal Guaranteed Income Supplement, or Federal Allowance, or Allowance for the Survivor, (2) You are only ineligible for the benefits listed above because you have not lived in Canada for 10 years, (3) You are 60 to 64 years of age and receiving Income Assistance, or(4) You are receiving disability assistance from the Ministry of Social Development and Social Innovation, (5) You are 18 to 64 years of age, living on a First Nation reserve and receiving disability assistance, or (6) You are 60 to 64 years of age, living on a First Nations reserve and receiving assistance from the band office.


Cambie Community Centre
12800 Cambie Road
Richmond,  BC    V6V 0A9   (Map)
Web site: www.richmond.ca/parksrec/centres/cambiecentre/cambie.htm
Phone:  604-233-8399
Fax:  604-278-2609
E-mail: cambie@richmond.ca

Offers many recreational and sports programs for people of all ages. Maintains a gym, fitness centre, dance and aerobics studio, badminton courts, and a games room.


Canada Mortgage and Housing Corporation (CMHC) - BC & Yukon
200 - 1111 West Georgia Street
Vancouver,  BC    V6E 4S4   (Map)
Web site: www.cmhc.ca
Phone:  604-731-5733
Fax:  604-737-4139
TDD:  1-800-309-3388
Toll Free:  1-800-668-2642

This government agency aims to help low-income and older Canadians, people with disabilities, and First Nations live in quality, affordable homes.


Canada Revenue Agency
Web site: www.cra-arc.gc.ca
TDD:  1-800-665-0354
Toll Free:  1-800-267-6999

The Canada Revenue Agency is in charge of tax laws in Canada and runs programs that offer tax breaks and benefits.

Program(s):
Canada Child Tax Benefit (CCTB)
Web site: www.cra-arc.gc.ca/bnfts/cctb/menu-eng.html
Toll Free:  1-800-387-1193
A tax-free monthly payment to help families with the cost of raising children under the age of 18. Other benefits, like the National Child Benefit Supplement and the Child Disability Benefit, may also be part of the payment. Contact Canada Revenue Agency to see if you qualify.
Goods and Services Tax/Harmonized Sales Tax (GST/HST) Credit
Web site: www.cra-arc.gc.ca/bnfts/gsthst/menu-eng.html
Toll Free:  1-800-959-1953
A tax-free payment that helps people with low or modest incomes make up for all or part of the GST or HST that they pay.
Individual Income Tax Enquiries
Toll Free:  1-800-959-8281
Automated service is available 24 hours a day, 7 days a week. Telephone agents are available Monday to Friday from 8:15am to 5:00pm.
My Account
Web site: http://
An online service that allows you to track refunds, view or change returns, check benefits, credit payments and RRSP limits, set up direct deposit, and more.
Surrey Tax Services Office
Web site: www.cra-arc.gc.ca/cntct/prv/tstc/brnby-eng.html
9755 King George Boulevard
Surrey,  BC   V3T 5E1   (Map)
Fax:  604-587-2010
Toll Free:  1-800-959-8281
Provides general tax information, and assistance with filing personal tax returns. Office hours are Mondays to Fridays, 8:15am to 5:00pm. Call for an appointment.

Canada Vancouver Mission of The Church of Jesus Christ of Latter-Day Saints
8440 Williams Road
Richmond,  BC    V7A  1G6   (Map)
Web site: Mormon.org; LDS.org
Phone:  604-271-3585
E-mail: 2014106@ldschurch.org

First meeting time is 9:00am. Sacrament start time is 9:00 am. Sunday school is at 10:20am. The Priesthood and Relief Society meets at 11:05 am.


Canadian Bar Association, BC Branch
10th Floor, 845 Cambie Street
Vancouver,  BC    V6B 5T3   (Map)

The Canadian Bar Association offers the following programs to the public.

Program(s):
Dial-A-Law
Web site: www.dialalaw.org
10th Floor, 845 Cambie Street
Vancouver,  BC   V6B 5T3   (Map)
Phone:  604-687-4680
Fax:  604-669-9601
Toll Free:  1-800-565-5297
E-mail: dialalaw@bccba.org
A free service offering transcripts prepared by lawyers to give information on topics of law in BC. Transcripts are offered in English, Chinese, and Punjabi, and available by telephone and online. Transcripts are available in audio format online as well.
Lawyer Referral Service
Web site: www.lrsbc.org
10th Floor, 845 Cambie Street
Vancouver,  BC   V6B 5T3   (Map)
Phone:  604-687-3221
Fax:  604-669-9601
Toll Free:  1-800-663-1919
E-mail: lawyerreferral@bccba.org
This service refers you to a lawyer who will discuss your legal problem with you for $25 (plus tax) for 30 minutes. Normal rates apply if you need more than 30 minutes. Hours of operation are Monday to Friday, 8:30am to 4:30pm.

Canadian Cancer Society
565 W 10th Avenue
Vancouver,  BC    V5Z 4J4   (Map)
Web site: www.cancer.ca or www.cancervolunteer.ca
Phone:  604-215-5217
Fax:  604-253-8403
Toll Free:  1-888-229-8288
E-mail: volunteer@bc.cancer.ca

A national, community-based organization of volunteers whose mission is to end cancer and to better the lives of people living with cancer. Invests in cancer research, provides information on all cancers, delivers support programs, and leads cancer prevention initiatives.

Program(s):
Cancer Information Service
Toll Free:  1-888-939-3333
E-mail: info@cis.cancer.ca
Free information about cancer, treatments, community programs, and ways to prevent cancer. Call from 9:00am to 6:00pm, Monday through Friday. Cantonese and Mandarin service is available 6:30pm to 8:30pm, Tuesdays and Thursdays.
Support Programs
The volunteer-led Support Programs enhance the quality of life of British Columbians living with cancer. The Volunteer Driver Program provides rides to and from primary cancer treatment. The Breast Prosthesis & Wig Banks provide fitting consultations for patients and follow-up resources as needed. To find out more about all Practical and Financial Support please call the Cancer Information Service.

Canadian Diabetes Association - Pacific Area
360 - 1385 West 8th Avenue
Vancouver,  BC    V6H 3V9   (Map)
Web site: www.diabetes.ca
Phone:  604-732-1331
Fax:  604-732-8444
Toll Free:  1-800-665-6526
E-mail: infobc@diabetes.ca

Leads the fight against diabetes by helping people with diabetes live healthy lives while they work to find a cure.

Program(s):
Insurance for People Living With Diabetes
Web site: www.inglegroups.com/cda/
Toll Free:  1-866-266-0166
Works with Ingle International to provide access to insurance products and information for people with diabetes.

Canadian Guide Dogs for the Blind (CGDB)
RPO Ctrl Richmond, PO Box 26074
Richmond,  BC    V6Y 2B0   (Map)
Web site: www.guidedogs.ca
Phone:  604-270-2432
E-mail: info@guidedogs.ca

Teaches those who are visually-impaired to use professionally trained Guide Dogs to help with their mobility.


Canadian Hemochromatosis Society
285 - 7000 Minoru Boulevard
Richmond,  BC    V6Y  3Z5   (Map)
Web site: www.toomuchiron.ca
Phone:  604-279-7135
Toll Free:  1-877-223-4766
E-mail: office@toomuchiron.ca

Aims to create awareness about Hemochromatosis, a potentially fatal disorder caused by iron overload. Promotes early diagnosis and treatment, and provides information and support to those who have this disorder.


Canadian Liver Foundation - BC/Yukon Region
109 - 828 West 8th Avenue
Vancouver,  BC    V5Z 1E2   (Map)
Web site: www.liver.ca
Phone:  604-707-6430
Fax:  604-681-6067
Toll Free:  1-800-856-7266

Promotes liver health and reduces the rate and impact of all liver disease through research, education, and patient support programs.

Program(s):
Help Line Information and Referral Service
Phone:  604-707-6433
Fax:  604-681-6067
Toll Free:  1-800-856-7266
A confidential and anonymous telephone service providing information and referrals regarding viral hepatitis and all forms of liver disease. Aims to be accessible and enables callers to make informed decisions regarding their health.

Canadian Mental Health Association - Richmond Branch
7351 Elmbridge Way
Richmond,  BC    V6X 1B8   (Map)
Web site: www.richmond.cmha.bc.ca
Phone:  604-276-8834
Fax:  604-276-0342
E-mail: info.richmond@cmha.bc.ca

Mentally healthy people in a healthy society.

Program(s):
Pathways Clubhouse
A Clubhouse Model program, accredited by the Clubhouse International. Offers hope, encouragement and opportunities to people whose lives have been shattered by mental illness. Helps members recover from mental illness and reclaim their lives through a supportive environment that focuses on the person’s strengths and talents, rather than illness. Creates opportunities for members to return to school, gain employment, have a place to live, connect with their families, make new friends, and create multiple successes. Also provides mental health public education to increase awareness and understanding of issues and concerns about mental illness and mental health.

Canadian Red Cross - B.C. Lower Mainland Region
3400 Lake City Way
Burnaby,  BC    V5A 4Y2   (Map)
Web site: www.redcross.ca
Phone:  604-709-6600
Fax:  604-709-6675
Toll Free:  1-800-565-8000

Improves the lives of vulnerable people by mobilizing the power of humanity, in Canada, and around the world.

Program(s):
Family Support Program
Volunteers give support to families of children admitted to BC Children's Hospital and help with transportation and getting services that families need.
Health Equipment Loan Program (HELP) Help Plus
101-3850 Jacombs Rd.
Richmond,  BC   V6V 1Y6   (Map)
Phone:  604-270-4224
Fax:  604-270-8543
Provides short-term loans (up to 6 months) of advanced medical equipment, by donation, to those recovering from surgery or injury, or living with mobility limitations. Available equipment includes hospital beds, pressure redistribution mattresses, patient lifts, specialty cushions and amputee boards. All referrals must be made through an Occupational Therapist or Physiotherapist from the hospital or Community Health Centre.

Canadian Red Cross - Health Equipment Loan Program (HELP)
101-3850 Jacombs Road
Richmond,  BC    V6V 1Y6   (Map)
Web site: www.redcross.ca
Phone:  604-270-4224
Fax:  604-270-6781

Offers short-term loans of basic medical equipment, by donation, to people recovering from surgery, illness, or injury. Available equipment includes wheelchairs, walkers, crutches, and bathroom aids. A referral from a doctor is needed for all items. Call ahead to confirm equipment availability. Office hours are Monday to Friday from 8:30am to noon and Saturdays from 9:00am to 2:00pm. Closed on long weekends. Visit http://www.redcross.ca/where-we-work/in-canada/british-columbia-and-yukon/bc-specific-programs/health-equipment-loan-program for more information.


Child Care Resource & Referral Centre - Richmond
151 - 7000 Minoru Boulevard
Richmond,  BC    V6Y 3Z5   (Map)
Web site: www.volunteerrichmond.ca
Phone:  604-279-7020
Fax:  604-279-7038
E-mail: childcare@volunteerrichmond.ca

Offers services for families looking for child care in Richmond, as well as information on the types of child care available and what to look for when choosing a child care provider. Parents can pick up Child Care Subsidy application packages and get instructions on how to complete them. Topical workshops, short courses, and family child care training are available for parents and child care providers.


Chimo Community Services (formerly CHIMO Community Services)
120 - 7000 Minoru Boulevard
Richmond,  BC    V6Y 3Z5   (Map)
Web site: www.chimoservices.com
Phone:  604-279-7077
Fax:  604-279-7075
E-mail: chimo@chimoservices.com

Helps people in need by providing support services. Free services for residents, newcomers, and refugees including employment, housing, identity documents benefits and pension applications, counseling, support groups, crisis line, family violence support, law clinics, prevention workshops, tax clinic, and legal support.

Program(s):
Adult Crisis & Suicide Intervention Counselling
Short-term crisis counseling for adults who are experiencing crises in daily living. Professional consultations, public and employer education seminars also available.
Children's Counselling
Art and play therapy groups and individual counseling with qualified professionals to support children and youths aged 4 to 18 who have witnessed violence at home. Includes counselling for parents.
Crisis Line
Phone:  604-279-7070
Telephone support for people in emotional distress. Available 8:00am to midnight, seven days a week.
Neighbourhood Pro Bono Law Clinics
Professionals offer legal advice to people who cannot afford a lawyer. Clinics cover family, immigration, criminal, civil, and personal injury law.
Nova Transition House
Phone:  604-270-4911
Offers safe shelter, information, emotional support, practical assistance, education, and advocacy for women and their children who are leaving violence at home.
Outreach and Advocacy Service
A free advocacy service that supports people in areas of employment, housing, income assistance and other government benefits, family violence, pensions, disabilitiesm, and taxes.
Parent Education Series
Education workshops for parents who want to communicate and strengthen relationships during challenging times with their children in their families.
Suicide Bereavement Support Groups
Bi-weekly support groups, run by a professional counsellor, for people who have lost a family member or friend to suicide.
Women's Counsellor
Phone:  604-279-7077
Counselling and support groups for women who have experienced violence in intimate relationships, including sexual assault and childhood abuse.
Youth Counselling
Offers counselling with qualified professionals for youths aged 13 to 19 who are in crisis, experiencing depression, at risk of suicide, concerned about a friend or family member who is depressed, or bereaved by suicide.

CHIMO Community Services (see Chimo Community Services)

Chinese Cultural Centre of Greater Vancouver - Richmond Office
860 - 4400 Hazelbridge Way
Richmond,  BC    V6X 3R8   (Map)
Web site: www.cccvan.com
Phone:  604-658-8875
Fax:  604-658-8854
E-mail: hq@cccvan.com

Offers many services, classes and clubs. Services are in English, Cantonese and Mandarin.

Program(s):
Income Tax Clinic
50 East Pender Street
Vancouver,  BC   V6A 3V6   (Map)
Phone:  604-658-8850
Fax:  604-687-6260
For seniors and low-income individuals. Held during tax season in March and April. Sign up for the clinic in early February. Service in Chinese and English. There is no fee for this service. Service is only available at the Chinatown location, please call for dates and times.

Citizenship and Immigration Canada
Web site: www.cic.gc.ca
TDD:  1-888-576-8502
Toll Free:  1-888-242-2100

Canada's official source of immigration and citizenship information. Provides information about working, studying, and living in Canada and how to become a Canadian citizen.


City Centre Community Centre - Lang Centre
140 - 8279 Saba Road
Richmond,  BC    V6Y 4B6   (Map)
Web site: www.richmond.ca/citycentre
Phone:  604-233-8910
Fax:  604-233-8916
E-mail: citycentre@richmond.ca

Offers many community programs.


City of Richmond
6911 No. 3 Road
Richmond,  BC    V6Y 2C1   (Map)
Web site: www.richmond.ca
Phone:  604-276-4000
Fax:  604-276-4029
E-mail: infocentre@richmond.ca

The city government runs day-to-day city services, including garbage and recycling programs, leisure services, emergency programs, and much more.

Program(s):
Diversity Services Recreation Access Card
Web site: www.richmond.ca/parksrec/about/access/card.htm
Phone:  604-247-4909
Fax:  604-276-4029
For Richmond residents living with a permanent disability. Card holders receive a 50% discount for drop-in activities at City recreation facilities, some restrictions apply.
Recreation Fee Subsidy
Web site: www.richmond.ca/parksrec/about/access/roar.htm
Phone:  604-247-4909
Fax:  604-276-4132
The City of Richmond's Parks and Recreation and Community Services Departments provide a Recreation Fee Subsidy Program to Richmond residents who are in financial need. Allows access to recreation and can be used for admissions and program registration in Richmond's Community Centres, Cultural Centres, Aquatic Centres, and Arenas. Proof of income is needed.
Richmond Opportunities for Affordable Recreation (ROAR)
Web site: www.richmond.ca/parksrec/about/access/roar.htm
Phone:  604-276-4300
The Low Cost No Cost Brochure is put out by the City each season containing options in the community for programs, activities, and special events that are free or less than $10.

City of Richmond - Waterfront Amenities
6911 No. 3 Road
c/o City of Richmond - Parks Services
Richmond,  BC    V6Y 2C1   (Map)
Web site: www.richmond.ca/parks/waterfront2/aboutwaterfront.htm
Phone:  604-244-1208
Fax:  604-244-1242
E-mail: parks@richmond.ca

Waterfront Amenities runs the public fishing piers, Imperial Landing, and the McDonald Beach Boat Launch. See the City of Richmond website for details.

Program(s):
Public Fishing Piers
Richmond has four public piers: the Sport Fishing Pier (south foot of No. 3 Road), London's Landing (south foot of No. 2 Road), the CN Barge Pier (north foot of No. 7 Road), and a pier on Mitchell Island (west end of Twigg Road). There are picnic tables at each place and a view of the Fraser River from the wharf at Britannia Heritage Shipyard (south foot of Railway Avenue). Fishing licenses are required to fish off any pier, dock, float or from the Fraser River's edge at all times.

City of Richmond Program Registration Line
Web site: www.richmond.ca/register
Phone:  604-276-4300

A registration line for Richmond programs. Refer to the Recreation and Culture Guide for a list of available programs and online for more details.


CNIB (Canadian National Institute for the Blind)
200 - 5055 Joyce Street
Vancouver,  BC    V5R 6B2   (Map)
Web site: www.cnib.ca
Phone:  604-431-2121
Fax:  604-431-2099
Toll Free:  1-800-563-2642
E-mail: jaishree.narsih@cnib.ca

Gives support, knowledge, and a voice to ensure Canadians who are blind or partially sighted have the confidence, skills, and opportunities to fully participate in life.


Community Legal Assistance Society (CLAS)
300 - 1140 West Pender Street
Vancouver,  BC    V6E 4G1   (Map)
Web site: www.clasbc.net
Phone:  604-685-3425
Fax:  604-685-7611
Toll Free:  1-888-685-6222

Offers legal help to people who are disadvantaged either mentally, socially, physically, economically, or in any other way.

Program(s):
BC Human Rights Clinic
Web site: www.clasbc.net/human_rights_clinic.php
Provides free legal representation for people in British Columbia who have an upcoming human rights hearing before the BC Human Rights Tribunal. Offers free weekly informational clinics for those who do not qualify for representation or who want to represent themselves.
Community & Disability Law
Web site: www.clasbc.net/community_and_disability_law_program.php
Provides legal advice and representation in areas including housing, income security, WCB, and EI.

Community Living British Columbia (CLBC) - Richmond
230 - 5611 Cooney Road
Richmond,  BC    V6X 3J6   (Map)
Web site: www.communitylivingbc.ca
Phone:  604-660-2100
Fax:  604-660-3113
Toll Free:  1-877-592-1903
E-mail: richmond@communitylivingbc.ca

Connects organizations, companies, and people across BC to strengthen employment, and create safe and welcoming communities for adults with developmental disabilities.


Computers for Schools (see BC Technology for Learning Society (Reuse Tech BC))

Co-operative Housing Federation of BC
220 - 1651 Commercial Drive
Vancouver,  BC    V5L 3Y3   (Map)
Web site: www.chf.bc.ca
Phone:  604-879-5111
Fax:  604-879-4611
Toll Free:  1-866-879-5111
E-mail: info@chf.bc.ca

Visit the website or call to find housing co-operatives that are accepting new members. There are more than 250 non-profit housing co-ops in BC. To apply to live in co-op housing, apply directly to the housing co-op.

Program(s):
Co-op Housing Disability Trust
Web site: http://www.chf.bc.ca/about/related-organizations
E-mail: dferguson@chf.bc.ca
People with permanent disabilities can apply for an interest-free loan to help pay when they join a housing co-op.
Domestic Violence Relief Fund
Web site: http://www.chf.bc.ca/about/related-organizations
E-mail: dferguson@chf.bc.ca
Women leaving abusive relationships can apply for an interest-free loan to help pay when they join a housing co-op.

Courthouse Libraries BC
800 Smithe Street
Vancouver,  BC    V6Z 2E1   (Map)
Web site: www.courthouselibrary.ca
Phone:  604-660-2841
Fax:  604-660-2821
Toll Free:  1-800-665-2570
E-mail: librarian@courthouselibrary.ca
Program(s):
Clicklaw
Web site: www.clicklaw.bc.ca
E-mail: editor@clicklaw.bc.ca
Features legal information and education for the public in BC. Gives information about legal rights and ways to solve problems, as well as starting points for common questions. There is also HelpMap, a search tool to find someone in your community who can help with legal problems.

Courtyard Gardens - Assisted Living Apartments and Complex Care (24 Hour Nursing Care) Residence
7051 Moffatt Road
Richmond,  BC    V6Y 3W2   (Map)
Web site: www.courtyardgardens.ca
Phone:  604-273-1225
Fax:  604-273-9253
E-mail: info.cyg@diversicare.ca

Assisted Living Apartments include 66 apartments are subsidized program by the Vancouver Coastal Health Authority. For more information about the subsidized apartments, please contact Richmond Health Services at 604-278-3361. Please contact the Residence for more information or to arrange a tour.


Craigslist - Vancouver
Web site: http://vancouver.en.craigslist.ca/

Craigslist - Vancouver is part of www.craigslist.org which lists local classifieds and forums. The "for sale" section includes ads for free and low-cost items. Postings can be found for Richmond as well.


Credit Counselling Society
440-88 Sixth Street
New Westminster,  BC    V3L 5B3   (Map)
Web site: www.nomoredebts.org or www.mymoneycoach.ca
Phone:  604-527-8999
Fax:  604-527-8008
Toll Free:  1-888-527-8999
E-mail: info@nomoredebts.org

Teaches people about money management and using credit carefully. Counsellors can show people what to do if they have debt and offer help in person or over the phone. Appointments focus on managing individual situations and are free.


DCYBA (Basketball Program for Youth with Developmental Challenges)
Web site: www.dcyba.org
Phone:  604-228-9527
E-mail: playball@dcyba.org

Promotes and supports the development of basketball programs for youth with developmental challenges in BC. Open to males from 13 to 25 years. The Richmond District program operates out of the West Richmond Community Centre (9180 No. 1 Road, Richmond) on Mondays from 7:30pm to 9:15pm.


Deafblind Services Society of BC
227 Sixth Street
New Westminster,  BC    V3L 3A5   (Map)
Web site: www.deafblindservices.com
Phone:  604-553-1355
Fax:  604-553-1350
TDD:  778-371-4326
E-mail: admin@deafblindservices.com

Provides intervention, community living, and other support services to persons who are deafblind and their families. Offers access to high-quality consistent intervention, community living resources, advocacy, and other support services to facilitate the rights of deafblind people to have meaningful participation and interaction with their community.

Program(s):
Richmond Residential Homes
There are two residential programs in Richmond, along with 2 Community Integration programs. We have other programs throughout BC. Call for more information.

Deployment Support Coordination Cell (DSCC) (formerly Deployment Support Group)
Web site: www.army-armee.forces.gc.ca/en/family-support-western/index.page
Toll Free:  1-888-711-5533

Provides support for families with members in the Canadian Forces Defence Team, deployed for long periods of time. Also offers referrals to military and civil services, helpful information, reunions, and free mail service during deployment.


Deployment Support Group (see Deployment Support Coordination Cell (DSCC))

Dog Off-Leash Areas
5599 Lynas Lane
Richmond,  BC    V7C 5B2   (Map)
Web site: www.richmond.ca/parks/parks/dogsinparks.htm?PageMode=HTML
Phone:  604-244-1208
Fax:  604-244-1242
E-mail: parks@richmond.ca

Areas include McDonald Beach, Dyke Trail at the south end of No. 3 Road, the old Cambie school field, Shell Road and Horsehoe Slough Trails, the City owned vacant lot in Hamilton Area, and Steveston Park.


Dress for Success Vancouver
675 West Hastings Street, Mezzanine
Vancouver,  BC    V6B 1N9   (Map)
Web site: www.dressforsuccess.org/vancouver
Phone:  604-408-7923
Fax:  604-677-6618
E-mail: vancouver@dressforsuccess.org

Helps low-income women dress for the workforce. Each client receives one suit when she has a job interview and a second suit when she gets a job. Gives ongoing support to help women build successful careers. Women can be referred to Dress for Success by a number of different agencies. Visit the website for a list of these agencies.


Elizabeth Fry Society of Greater Vancouver
402 East Columbia Street
New Westminster,  BC    V3L 3X1   (Map)
Web site: www.elizabethfry.com
Phone:  604-520-1166
Fax:  604-520-1169
Toll Free:  1-888-879-9593
E-mail: info@elizabethfry.com

Works with women and youth involved with the Criminal and Social Justice Systems. Provides housing, support, and lay counselling for women, children, and youth to help them improve their lives. Programs and services help build healthy and safe communities for all.


Emotions Anonymous (EA)
PO Box 4784, Main Post Office
Vancouver,  BC    V6B 4A4   (Map)
Web site: www.emotionsanonymous.org
Phone:  604-696-1020

Free support groups for those with emotional difficulties including depression and anxiety. EA's Big Book is available at Vancouver, New Westminster, and Burnaby Public Libraries. Call to find meeting locations.


Family Duty Counsel
7577 Elmbridge Way
Richmond,  BC    V6X 4J2   (Map)
Web site: www.lss.bc.ca
Phone:  604-273-9311

Lawyers paid by the Legal Services Society help people with lower incomes with their family law problems. This is a drop-in service and people are helped on a first come, first served basis. Drop-ins are on Thursday, with legal assistance offered from 9:00am to 12:00PM, and family advice from 1:00pm to 3:00pm.


Family Services of Greater Vancouver - Richmond Office
250 - 7000 Minoru Boulevard
Richmond,  BC    V6Y 3Z5   (Map)
Web site: www.fsgv.ca
Phone:  604-279-7100
Fax:  604-279-7108
E-mail: receptionrfs@fsgv.ca

Offers affordable counselling, education, mediation, and training to help families, couples, individuals, and youth solve problems.

Program(s):
Community Education and Development Services
E-mail: lchan@fsgv.ca or chinese@fsgv.ca
Workshops on marriage, parenting, relationships, and personal development offered in English, Mandarin, and Cantonese. Parenting programs are available for families, including immigrant and refugee families with young children.
Community Kitchens
Phone:  778-885-5165
E-mail: mjavadi@fsgv.ca
Cook with others, meet new friends, learn new recipes, and save money by shopping wisely. Participants make a small contribution for food and/or babysitting. Call to register and for more information.
Counselling Program
Phone:  604-874-2938
Provides counselling services to individuals, families, and couples in English, Mandarin, and Cantonese. Fees depend on your household income.
Family Life Education
Offers parenting and life skills groups and workshops for women, men, and couples. Services are offered at an affordable cost, with some subsidies available.
Residential Historical Abuse Program (RHAP)
Toll Free:  1-800-563-0808
If you believe you were sexually abused as a child while living in a foster home, group, or any other residential facility operated or funded by the government of BC, you may be able to get counselling under RHAP. Must currently be living in BC and the abuse must have occurred while under the age of 19.
Richmond Family Friend Program
Matches volunteers with immigrant families who are feeling isolated and experiencing stress related to raising a child under 5 years of age. Volunteers act as companions and support people for the family. Helps participants connect with other services offered in the community.
TASA (Richmond's Trauma and Sexual Abuse Counselling Centre)
Free crisis intervention and long-term counselling for sexually abused children, teens, and their families. There are also programs for adult survivors.
The Colt Program
7171 Minoru Blvd.
Richmond,  BC   V6Y 1Z3   (Map)
Phone:  604-668-6400
Fax:  604-668-6405
Provides support to pregnant students, students who are parents, and their families to help the students finish high school. A daycare program is available to the students. Call 604-668-6400, ext 251.
Transitions to Independence
Phone:  604-660-1044
Offers support to youth involved with Ministry of Children and Family Development as they become adults. Provides support, counselling, and referrals in many areas, including housing, education and employment, health, homemaking, and advocacy.
Victim Services Program - Community Based
Gives support and guidance to people living in Richmond or are involved with the Richmond RCMP and who have been in abusive relationships. Services include emotional support, information about the Criminal Justice System, and other law related topics.

Family Support & Resource Centre
Room K2-126, 2nd floor of Ambulatory Care, 4480 Oak Street
Vancouver,  BC    V6H 3V4   (Map)
Web site: www.bcchildrens.ca/fsrc
Phone:  604-453-8335
Toll Free:  1-800-331-1533
E-mail: fsrc@cw.bc.ca

The Family Support & Resource Centre is a lending library and a bookstore, located at BC Children’s and BC Women’s Hospitals & Health Centre. We even ship for free anywhere in British Columbia! Our online catalogue can be found at http://catalogue.cw.bc.ca Our bookstore sells items created by, or highly recommended by, health professionals at our hospitals. Online sales can be made at http://bookstore.cw.bc.ca.


Financial Assistance for Seniors (Government Programs)
Web site: www.canadabenefits.gc.ca
TDD:  1-800-926-9105
Toll Free:  1-800-622-6232

There are a number of financial assistance programs and benefits for seniors from the governments of Canada and BC. See the website for more information.

Program(s):
Assisted Living
Web site: www.health.gov.bc.ca/assisted/
2-2, 1515 Blanshard Street
Victoria,  BC   V8W 3C8   (Map)
Phone:  250-952-1369
Toll Free:  1-866-714-3378
E-mail: info@alregistrar.bc.ca
Provide housing, hospitality services, and personalized assistance services for adults who can live on their own but need assistance with daily activities, usually because of age, illness or disabilities.
Shelter Aid For Elderly Renters (SAFER)
Web site: www.bchousing.org/Initiatives/Providing/SAFER
101 - 4555 Kingsway
Burnaby,  BC   V5H 4V8   (Map)
Phone:  604-433-2218
Toll Free:  1-800-257-7756
Helps make rents affordable for BC seniors with low to moderate incomes. Provides monthly cash payments to subsidize rents for eligible BC residents who are age 60 or over and who pay rent for their homes.
Allowance
Web site: www.servicecanada.gc.ca/eng/services/pensions/oas/allowance.shtml
PO Box 1177, Station CSC
Victoria,  BC   V8W 2V2   (Map)
Toll Free:  1-800-277-9914
Gives money to low-income seniors who are 60 to 64 years old, whose spouse or common-law partner is eligible for, or currently receiving, the Old Age Security (OAS) pension and the Guaranteed Income Supplement (GIS). See website for eligibility and how to apply.
Allowance for the Survivor
Web site: www.servicecanada.gc.ca/eng/services/pensions/oas/allowance-survivor.shtml
PO Box 1177, Station CSC
Victoria,  BC   V8W 2V2   (Map)
Toll Free:  1-800-277-9914
Provides a monthly non-taxable credit to low-income widows/widowers who cannot get the Old Age Security pension yet. See website for eligibility and how to apply.
Bus Pass Program
Web site: www.sd.gov.bc.ca/programs/bus-pass.html
PO Box 9985, Stn Prov Govt
Victoria,  BC   V8W 9R6   (Map)
Toll Free:  1-866-866-0800
E-mail: HSDBUSPA@gov.bc.ca
Low-income seniors or persons with disabilities may qualify for the bus pass if they are already receiving other forms of government assistance. The pass is $45 per year, expiring on December 31.
Canada Pension Plan - CPP
Web site: www.servicecanada.gc.ca/eng/services/pensions/cpp/
PO Box 1177 Station CSC
Victoria,  BC   V8W 2V2   (Map)
Toll Free:  1-800-277-9914
A monthly payment available to seniors who contributed to this plan while they were working. Visit website for information on eligibility and how to apply.
Canadian Government Annuities (CGA)
Web site: www.servicecanada.gc.ca/eng/cs/ga/010.shtml
Canadian Government Annuities Branch, PO Box 12,000
Bathurst,  NB   E2A 4T6   (Map)
Phone:  506-548-7972
Fax:  506-548-7428
Toll Free:  1-800-561-7922
Administers contracts on behalf of individuals who have contributed towards the purchase of an annuity either on their own or through their employers as part of a pension plan.
Fair Pharmacare
Web site: www.health.gov.bc.ca/pharmacare/plani/planiindex.html
Fair Pharma Care Administration, PO Box 9655 Stn Prov Govt
Victoria,  BC   V8W 9P2   (Map)
Phone:  604-683-7151
Toll Free:  1-800-663-7100
Provides financial help to people who live in BC for prescription drugs and medical supplies based on their net income. There is no charge to register and there are no fees to pay. Coverage begins right away if you register by phone or online.
Guaranteed Income Supplement - GIS
Web site: http://www.servicecanada.gc.ca/eng/services/pensions/oas/gis/
PO Box 1177, Station CSC
Victoria,  BC   V8W 2V2   (Map)
Toll Free:  1-800-277-9914
Provides a monthly non-taxable benefit to eligible people who are receiving low-income Old Age Security.
Independent Living BC
Web site: www.bchousing.org/Initiatives/Creating/ILBC
1701 - 4555 Kingsway
Burnaby,  BC   V5H 4V8   (Map)
Phone:  604-433-1711
Toll Free:  1-866-465-6873
E-mail: webeditor@bchousing.org
Helps seniors and persons with disabilities live independently in affordable, self-contained housing. Offers accommodation, services such as meals, housekeeping, laundry, recreational opportunities and 24-hour response, and personal care services.
International Benefits
Web site: www.servicecanada.gc.ca/eng/services/pensions/international/index.shtml
Service Canada
Ottawa,  ON   K1A 0L4   (Map)
Fax:  613-952-8901
Toll Free:  1-800-454-8731
Provides retirement, disability or survivor benefits to eligible people who have lived or worked in another country, or the spouse, common-law partner or children of eligible people who have lived or worked in another country.
Medical Services Plan (MSP) Premium Assistance
Web site: www.hibc.gov.bc.ca
Medical Services Plan, PO Box 9677 Stn Prov Govt
Victoria,  BC   V8W 9P7   (Map)
Phone:  604-683-7151
Toll Free:  1-800-663-7100
Helps low-income persons to cover the full or partial cost of BC's Medical Services Plan (MSP). Available to Canadian citizens or holders of permanent resident status who have held that status and been resident in Canada for the past 12 consecutive months. There are two programs: regular premium assistance and temporary premium assistance.
Old Age Security - OAS
Web site: www.servicecanada.gc.ca/eng/services/pensions/oas/
PO Box 1177 Station CSC
Victoria,  BC   V8W 2V2   (Map)
Toll Free:  1-800-277-9914
Provides a monthly taxable benefit to persons 65 years of age and over. Please apply to receive benefits.
Property Tax Deferment Program
Web site: www2.gov.bc.ca/gov/topic.page?id=C328CC97B41F441BBB63E2D54299C04F
PO Box 9475, Stn Prov Govt
Victoria,  BC   V8W 9W6   (Map)
Phone:  604-660-2421
Fax:  250-356-5347
Toll Free:  1-800-663-7867
E-mail: TaxDeferment@gov.bc.ca
A low-interest loan program that helps homeowners in BC in paying the yearly property taxes on their homes. The two tax deferment programs are: the Regular Program and the Family with Children Program.
Senior's Supplement (Province of BC)
PO Box 9950 Stn Prov Govt
Victoria,  BC   V8W 9R3   (Map)
Toll Free:  1-866-866-0800
Provides a monthly payment to seniors receiving the federal Old Age Security and Guaranteed Income Supplement or federal Allowance. There is no need to apply as it is paid automatically.

Francis House
8640 Cruickshank Drive
Richmond,  BC    V6Y  2X6   (Map)
Phone:  604-241-0972
Fax:  604-241-0976

Fraserview Mennonite Brethren Church
11295 Mellis Drive
Richmond,  BC    V6X  1L8   (Map)
Web site: www.fraserviewchurch.com
Phone:  604-270-4211
Fax:  604-270-7671
E-mail: admin@fraserviewchurch.com

A Christian worship and community centre. Sunday morning service at 10:30am. Everyone is welcome.

Program(s):
The Fridge Neighbourhood Centre
Web site: www.thefridge.ca
E-mail: ken@thefridge.ca
A Friday night drop-in program for preteens and teens aged 12 to17, from 7:00pm to 10:30pm. Runs September to June. Cost is $1.

Freecycle Richmond
Web site: www.freecycle.org

Freecycle is an online community where people give and receive things for free. Membership for the site is free.


Freemasons Volunteer Driver Program
2576 Ash Street
Vancouver,  BC    V5Z 2Z4   (Map)
Phone:  604-872-2034

Free transportation is given to cancer patients going to and from treatments only. Call 24 hours in advance to arrange for a ride. Hours are 7:00am to 5:00pm, Monday to Friday. This service is available in Richmond, Vancouver, Burnaby, and New Westminster.


Friends of the Richmond Public Library
100 - 7700 Minoru Gate
Richmond,  BC    V6Y 1R9   (Map)
Web site: www.yourlibrary.ca/content.cfm?lev1=134
Phone:  604-244-8569

Holds several used book sales every year in October and April to support the Richmond Public Library, offering books at very reasonable prices.


Garratt Wellness Centre
7504 Chelsea Place
Richmond,  BC    V7C 3S9   (Map)
Web site: www.healthyfamiliesbc.ca
Phone:  604-204-2007
Fax:  604-204-2017
E-mail: garrattwellnesscentre@vch.ca

Offers programs, education, and resources to help Richmond residents manage and improve the quality of their lives. Examples include exercise programs, counseling groups, nutrition education, community kitchens, and health support groups.


Gilmore Park United Church
8060 No. 1 Road (at Blundell)
Richmond,  BC    V7C  1T9   (Map)
Web site: www.gilmoreparkunited.ca
Phone:  604-277-5377
Fax:  604-277-5398
E-mail: gilmorepark@telus.net

Service every Sunday at 10:30am.

Program(s):
Community Meal
Free dinner offered to anyone every Thursday at 5:30pm from January to November.

Go Volunteer
Web site: www.govolunteer.ca
E-mail: info@govolunteer.ca

Go Volunteer, powered by Vantage Point, is an online volunteer listing service connecting not-for-profit organizations and engaging volunteers across Richmond and the Lower Mainland.


Government of Canada - Information
Service Canada
Ottawa,  ON    K1A 0J9   (Map)
Web site: www.canada.ca
Fax:  613-941-1827
TDD:  1-800-926-9105
Toll Free:  1-800-622-6232

Call for information on the Government of Canada, its programs, services, new initiatives, products, and information on Canada. Telephone staff answer questions and direct callers to experts in government departments.


Gulf of Georgia Cannery National Historic Site
12138 4th Avenue
Richmond,  BC    V7E  3J1   (Map)
Web site: www.gulfofgeorgiacannery.com
Phone:  604-664-9009
Fax:  604-664-9008
E-mail: gog.info@pc.gc.ca

A museum that celebrates the West Coast fishing industry. The Cannery has many displays and demonstrations to show how the Cannery looked and sounded when it was in use. There are special rates for seniors, families, and groups. Open daily from 10am to 5pm.


Habitat for Humanity - Greater Vancouver
69 West 69th Avenue
Vancouver,  BC    V5X 2W6   (Map)
Web site: www.habitatgv.ca
Phone:  604-681-5618
E-mail: admin@habitatgv.ca

Builds affordable housing to allow access to safe housing for all.

Program(s):
Vancouver's ReStore
69 W 69th Ave
Vancouver,  BC   V5X 2W6   (Map)
Phone:  604-326-3055
Building materials and home décor sold to the public at reduced prices.

Hamilton Community Centre
5140 Smith Drive
Richmond,  BC    V6V 2W5   (Map)
Web site: www.richmond.ca/parksrec/centres/hamiltonctr/hamiltoncentre.htm
Phone:  604-718-8055
Fax:  604-718-8053
E-mail: hamilton@richmond.ca

Offers many programs for children, youth, and adults of all ages. Located in the Hamilton Elementary School.

Program(s):
Out-of-School Care
Phone:  604-204-8655
E-mail: dbloomfield@richmond.ca
Licensed school-age care for children 5 to 12 years old. Registration is ongoing. Provides care for school Pro-D days, regular Early Dismissal Days, and seasonal breaks. Must call and register in advance.
Preteen and Youth
Different programs and activities are available for preteen and youth.
Wellness Clinics
Phone:  604-718-8055
Retired volunteer nurses are available to take your blood pressure and to discuss medications and any other health concerns you may have, all at no cost. Therapeutic touch, reflexology and Reiki sessions are available for a minimum donation of $10.00. These sessions stimulate the flow of energy throughout the body so that healing can take place naturally and the body can relax. For more details please call 604-718-8055.

Health & Home Care Society of BC
204 - 3077 Granville Street
Vancouver,  BC    V6H 3J9   (Map)
Web site: www.carebc.ca
Phone:  604-733-6614
Fax:  604-733-6698
Toll Free:  1-888-677-6614
E-mail: info@carebc.ca

A non-profit charitable organization with a tradition of caring for those in most need. Services include Meals on Wheels, Chinese Meals on Wheels, flu shots, and health education.

Program(s):
Meals on Wheels
Phone:  604-732-7638
Fax:  604-733-6698
Meals can be delivered to people in Richmond and Vancouver who are unable to shop or prepare their own meals. Call for meal prices. Meals are delivered Monday to Friday between 11:00am and 1:00pm. For Western Meals on Wheels call 604-732-7638. For Chinese Meals on Wheels call 604-733-6615. To volunteer with Meals on Wheels, please call 604-733-9177 ext. 107.

HealthLinkBC
Web site: www.healthlinkbc.ca
TDD:  711
Toll Free:  811
E-mail: HealthLinkBC@gov.bc.ca

Provides non-emergency health information and advice 24/7. Call to speak to a nurse, dietitian, or pharmacist, or to find a health resource in your area.

Program(s):
BC HealthGuide Handbook
Web site: www.healthlinkbc.ca/servicesresources/bchealthGuidehandbook/
A handbook offering advice and information on common health concerns, as well as valuable tips on when to see a doctor and how to prevent illness using easy home remedies. Available in French, Chinese, and Punjabi. Can be ordered online. The English version of the BC HealthGuide Handbook may still be available from local pharmacies or Service BC Centres while their supplies last.
Dietitian Services
Web site: www.healthlinkbc.ca/dietitian
Dietitians are available online and by telephone to answer diet and nutrition-related questions from 9:00am to 5:00pm, Monday to Friday.
HealthLinkBC Files
Web site: www.healthlinkbc.ca/healthfiles/index.stm
Downloadable fact sheets about common health and safety topics. Available in English and other languages.

Immigrant Services Society of BC (ISSofBC)
110 - 5751 Cedarbridge Way
Richmond,  BC    V6X 2A8   (Map)
Web site: www.issbc.org
Phone:  604-637-1307
E-mail: elsa.richmond@issbc.org

The largest, multicultural, immigrant-serving agency in western Canada. Provides a variety of employment and settlement services to Lower Mainland immigrant and refugee communities, and works with over 23,000 clients per year. An additional location is at 150 - 8400 Alexandra Road, Richmond, BC, V6X 3L4.

Program(s):
Language and Career College
150 - 8400 Alexandra Road
Richmond,  BC   V6X 3L4   (Map)
Phone:  604-233-7077
Extra classes and/or tutorials for a low fee help newcomers reach Canadian Language. Benchmark Level 4, improve oral skills and prepare for the Citizenship Exam or Provincial Exams. Available at Alexandra location only.
LINC (Language Instruction for Newcomers to Canada)
Provides English language training for adult newcomers in speaking, listening, reading,and writing based on the nationally recognized Canadian Language Benchmarks (CLB). Students learn English through relevant settlement language topics such as housing, banking, transportation and community resources, and make important connections to the community through field trips and guest speakers in the classroom. Available at both locations. The Alexandra location has a licensed childminding centre for children ages 1 to 5. This service is a free to students while they are studying English.
MAP (Moving Ahead Program)
Phone:  604-637-1307
E-mail: movingahead@issbc.org
A new initiative that provides support to immigrant and refugee youth and young adults ages 16 to 28 who face multiple, complex barriers in their settlement and integration journey in Canada. Participants receive individualised case management and attend group workshops. The program is free and transportation support is provided. Available at Cedarbridge location.
Settlement Services
Phone:  604-637-1307
Settlement services can help you learn about Canada, Canadian social systems and ways to better cope with the stress of adapting and settling in Canada. Settlement workers provide information and support to access community and government services; assistance completing government forms; and free workshops on settlement related topics. There is also support to accessing volunteer opportunities and help exploring careers, training and job options. Available at Cedarbridge location.
Skills Connect for Immigrants
Phone:  604-637-1307
E-mail: skillsconnect@issbc.org
Newly-arrived skilled immigrants can get one-on-one counseling to help upgrade their existing credentials through skills training at educational institutes. Newcomers are provided job search assistance, English training, and workshops like Soft Skills for the Canadian Workplace. Available at Cedarbridge location.

Insurance Corporation of British Columbia (ICBC) - Richmond
151 West Esplanade
North Vancouver,  BC    V7M 3H9   (Map)
Web site: www.icbc.com
Phone:  604-661-2800
Toll Free:  1-800-663-3051

Provides universal auto insurance for motorists in BC. Responsible for driver licensing, and vehicle licensing and registration.

Program(s):
Disability Discount
Web site: www.icbc.com/autoplan/costs/Pages/Discounts-and-savings.aspx
Phone:  604-661-2800
Toll Free:  1-800-663-3051
Persons with disabilities may qualify for a 25% discount on their Basic Autoplan. To apply for a disability discount on your insurance, you must first qualify for the BC government Fuel Tax Refund Program for Persons with Disabilities.
Seniors' Discount
Web site: http://www.icbc.com/autoplan/costs/Pages/Discounts-and-savings.aspx
Phone:  604-661-2800
Toll Free:  1-800-663-3051
If you are 65 or older and drive your vehicle for pleasure use only, you may be eligible for a 25% discount on Basic Autoplan. Both the vehicle owner and the principal operator must be 65 or older to qualify and you may need change your rate class to receive this discount. Speak to an Autoplan broker for more information.

International Society of the Handicapped of Greater Vancouver
125 - 8880 No. 1 Road
Richmond,  BC    V7C 4C3   (Map)
Web site: www.vcn.bc.ca/ishbc
Phone:  604-271-8387
Fax:  604-271-8343

Helps its members by giving information, services, advocacy, and more.


Jack Bell Foundation
700 West 57th Avenue
Vancouver,  BC    V6P 1S1   (Map)
Web site: www.thejackbellfoundation.org
Phone:  604-879-7433
Fax:  604-301-3831
Toll Free:  1-888-380-7433
E-mail: info@thejackbellfoundation.org

Large-scale public ride-sharing program that has over 100 vehicles in its public fleet. Encourages ride-sharing among the public using an online database.

Program(s):
Ride-Share Program
Web site: www.ride-share.com
E-mail: info@ride-share.com
Matches people looking for rides with people who can give rides on the website.

Japanese Community Volunteers Association (Tonari Gumi)
101 - 42 West 8th Avenue
Vancouver,  BC    V5Y 1M7   (Map)
Web site: www.tonarigumi.ca
Phone:  604-687-2172
Fax:  604-687-2168
E-mail: info@tonarigumi.ca

Provides services and programs in Japanese and English to help seniors and other age groups in need in the Japanese Canadian community. Helps with filling out applications and forms, medical interpretation and accompaniment, problem solving, and giving senior housing information. Also offers fitness, recreational, and educational activities, mainly for seniors. Outreach programs for seniors include congregate meals, telephone buddies, and friendly visitation. Also offers workshops and a support group for families with members who have dementia.

Program(s):
Meals on Wheels
Tonari Gumi volunteer drivers deliver Japanese-style lunch boxes provided specially by Izumiya Japanese food market to the residents of Richmond who who are unable to shop or prepare their own meals. Delivers every Tuesday. Assessments needed.
Telephone Buddy & Friendly Visitation
Tonari Gumi volunteers regularly call or visit seniors who have become isolated due to physical or mental disabilities as well as language barriers.

Kids Help Phone
Web site: www.kidshelpphone.ca
Phone:  604-267-7057
Fax:  604-267-7057
Toll Free:  1-800-668-6868

A free, anonymous, and confidential phone counselling service for children and youth. Youth can call 24 hours a day to talk to a counsellor about anything or email a question through the website.

Program(s):
British Columbia/Yukon Regional Office
Web site: www.kidshelpphone.ca
1100 - 1200 West 73rd Avenue
Vancouver,  BC   V6P 6G5   (Map)
Phone:  604-267-7057
Fax:  604-267-7058
Toll Free:  1-877-267-7057
E-mail: bc@kidshelpphone.ca

KidSport Richmond
PO Box 162, 185 - 9040 Blundell Road
Richmond,  BC    V6Y 1K3   (Map)
Web site: www.kidsportcanada.ca/british-columbia/richmond/
Phone:  604-812-4042
E-mail: bajackson43@gmail.com

Provides financial assistance for families who cannot afford sport registration fees and would otherwise not be able to have their children participate in a season of sport. The application package can be found at www.kidsportcanada.ca/site/assets/files/7325/2014_kidsport_application_form_guidelines.pdf.


Kinsmen Foundation of BC and the Yukon
3 - 33361 Wren Crescent
Abbotsford,  BC    V2S 5V9   (Map)
Web site: www.kinsmenfoundationofbc.ca
Phone:  604-852-4501
Fax:  604-852-4501
Toll Free:  1-866-335-1234
E-mail: kinsmenfoundationofbc@shaw.ca

Gives funding for assistive devices to adults with physical disabilities and teaches disability awareness.


Lady’s Flight Camp
Web site: www.airfun.org
Phone:  604-357-2083
E-mail: davidblack@airfun.org

A free seminar for women. Get a chance to fly a real airplane. Includes one day in 'Ground School' and two flights as a co-pilot.


Law Students' Legal Advice Society - Greater Vancouver
c/o UBC Faculty of Law, 1822 East Mall
Vancouver,  BC    V6T 1Z1   (Map)
Web site: www.lslap.bc.ca
Phone:  604-822-5791
Fax:  604-822-1661
E-mail: pr@lslap.bc.ca

Run by law students at UBC, the program gives free legal advice and legal representation at clinics throughout Greater Vancouver. Call to book an appointment or find a walk-in clinic. Ask about services available in Mandarin and Cantonese.

Program(s):
LSLAP Manual
A guide to law is published every year and is on the website. Call or fax to order a paper copy.

Learning Disabilities Association of Vancouver
3292 East Broadway
Vancouver,  BC    V5M 1Z8   (Map)
Web site: www.ldav.ca
Phone:  604-873-8139
Fax:  604-873-8140
E-mail: info@ldav.ca

The Learning Disabilities Association of Vancouver (LDAV) is a registered charity that offers affordable and accessible remedial teaching programs to children and youth ages 7 to 17 with suspected or diagnosed Learning Disabilities.

Program(s):
Learning Disabilities Information Fairs
Offered several times per year, LD Fairs cover a variety of rotating topics, including how to access bursaries, the disability tax credit and advocating for your child in the school system. LD are free to attend. It is a great chance to tour our facilities and speak to our staff.

Legal Services Society
201-8171 Cook Road
Richmond,  BC    V6Y 3T8   (Map)
Web site: www.lss.bc.ca
Phone:  604-687-0134
Fax:  604-370-2414
Toll Free:  1-866-577-2525
E-mail: warren.eder@gmail.com

Provides legal help for people in BC who cannot afford a lawyer and are eligible for legal aid.

Program(s):
Family Law in BC Website
Web site: www.familylaw.lss.bc.ca
Learn what to do about a family law problem, such as having a child removed from your home, separation, divorce, child custody, and more.

London Heritage Farm
6511 Dyke Road
Richmond,  BC    V7E  3R3   (Map)
Web site: www.londonheritagefarm.ca
Phone:  604-271-5220
E-mail: londonhf@telus.net

Attractions include the restored 1890s farmhouse complete with a Tea Room, a Gift Shop, and five display rooms depicting life in Richmond between 1890 and 1929. Entrance to the house is by donation. The park is open from dawn to dusk. The Tea Room and Gift Shop are open Saturdays and Sundays 12 noon to 5:00pm, from February through June, and and 5 days a week, Wednesday through Sunday, in July and August.


Military Family Services Program - Family Information Line
Web site: www.familyforce.ca/sites/FIL/EN/Pages/default.aspx
Phone:  613-995-5234
Toll Free:  1-800-866-4546
E-mail: FIL@familyforce.ca

A free telephone service for families of Canadian military officers, offering information as well as reassurance, support, and referrals to other resources. Counsellors are familiar with Canadian Forces policies and operating procedures. Available to take calls 24/7.


Minister of Justice and Attorney General
PO Box 9044 Stn Prov Govt
Victoria,  BC    V8W 9E2   (Map)
Web site: www.gov.bc.ca/justice
Phone:  250-387-1866
Fax:  250-387-6411

Oversees law and justice in government. The Honourable Peter MacKay is the Attorney General.


Ministry of Children & Family Development - Richmond Office
130 & 150 - 5840 Cedarbridge Way
Richmond,  BC    V6X 2A7   (Map)
Web site: www.gov.bc.ca/mcf
Phone:  604-660-9260
Fax:  604-247-1897
Toll Free:  1-877-660-1042

Works to make sure that children and families have the best chances possible to succeed. Responsibilities include Child Protection and Family Development, Adoption, Foster Care, Early Childhood Development and Child Care, Child and Youth Mental Health, Youth Justice and Youth Services, and Special Needs Children & Youth. Operates two offices, one for Intake & Assessment and one for Family Services & Guardianship.

Program(s):
Helpline for Children
Web site: http://www.safekidsbc.ca/
Phone:  310-1234
Call 310-1234, no area code needed, to speak to a social worker if you know a child (or are a child) under 19 years old who is being abused in any way. Operates 24 hours a day, seven days a week.
Richmond Family Services and Guardianship
130 - 5840 Cedarbridge Way
Richmond,  BC   V6X 2A7   (Map)
Phone:  604-660-9260
Fax:  604-247-1897
Offers family support services that include parenting support, counselling, child care workers, and homemaker services. Also offers adoption services and handles guardianship for children and youth.
Richmond Intake and Youth Probation
150 - 5840 Cedarbridge Way
Richmond,  BC   V6X 2A7   (Map)
Phone:  604-660-1044
Fax:  604-278-4972
Call to access child protection and family services in Richmond. Provides some services for youth ages 16 to 19, including youth probation services.

Ministry of Community, Sport and Cultural Development
PO Box 9820 Stn Prov Govt
Victoria,  BC    V8W 9W3   (Map)
Web site: www.cscd.gov.bc.ca/sport
Phone:  250-356-9005
Fax:  250-356-2842

Provincial government funding for sport is generally targeted to province-wide sport and multi-sport organizations such as BC Hockey, Soccer BC, Special Olympics BC, BC Wheelchair Sports. To find out about Richmond sport clubs, visit the list of Provincial Sport Organization websites at www.sportbc.com. Many sport and recreation organizations also have programs such as KidSport, Canadian Tire Jumpstart Charities that have free, assistance with or reduced fees for low-income families. Community clubs seeking funding may be eligible for gaming revenues. For more information or to apply, visit www.gaming.gov.bc.ca.


Ministry of Health
Rm 337, Parliament Buildings
Victoria,  BC    V8W 3C8   (Map)
Web site: www.gov.bc.ca/health
Phone:  604-660-2421
Toll Free:  1-800-663-7867
E-mail: hlth.health@gov.bc.ca

Offers the province's health services to ensure British Columbians are supported in their efforts to maintain and improve their health.

Program(s):
BC Ambulance Service
Web site: www.bcas.ca
302 – 2955 Virtual Way,
Vancouver,  BC   V5M 4X6   (Map)
Phone:  604-660-6897
Fax:  604-660-6702
Offers emergency ambulance services provincially by air and land. While fees are not an insured benefit under the BC Medical Services Plan (MSP) or the Canada Health Act, the fees are heavily subsidized for persons with a valid BC Care Card who are covered by MSP (known as MSP Beneficiaries). For emergencies, call 9-1-1.
Medical Services Plan (MSP)
Web site: www.health.gov.bc.ca/msp/index.html
Medical Services Plan , PO Box 9677 Stn Prov Govt
Victoria,  BC   V8W 9P7   (Map)
Phone:  604-683-7151
Fax:  250-356-0998
Toll Free:  1-800-663-7100
E-mail: mspenquiries@hibc.gov.bc.ca
Covers medically required services provided by doctors and other health care providers, laboratory services, and diagnostic procedures.
PharmaCare Plan - Fair PharmaCare
Web site: www.health.gov.bc.ca/pharmacare/index.html#
PharmaCare, PO Box 9655 Stn Prov Govt
Victoria,  BC   V8W 9P2   (Map)
Phone:  604-683-7151
Toll Free:  1-800-663-7100
Helps British Columbians with the cost of eligible prescription drugs and designated medical supplies. For most PharmaCare plans, you must be actively enrolled in the BC Medical Services Plan (MSP).
Travel Assistance Program (TAP BC)
Web site: www.health.gov.bc.ca/tapbc
Travel Assistance Program, 3-1, 1515 Blanshard Street
Victoria,  BC   V8W 3C8   (Map)
Phone:  604-683-7151
Toll Free:  1-800-663-7100
E-mail: HLTH.TAPBC@gov.bc.ca
Helps cover travel costs for BC residents who must travel within the province for non-emergency medical services they cannot get where they live. Health care services provided by practitioners other than medical physicians and services not insured by MSP are not eligible. Does not provide financial aid to patients for travel costs or make travel arrangements. Meals, lodging, mileage, fuel, and local transportation expenses are not included.

Ministry of Social Development - Richmond Employment and Assistance Centre
100 - 5760 Minoru Boulevard
Richmond,  BC    V6X 2A9   (Map)
Web site: www.gov.bc.ca/hsd
Phone:  604-660-2421
Toll Free:  1-866-866-0800
E-mail: EnquiryBC@gov.bc.ca

Provides income assistance to those in need, and helps people move from income assistance to employment.

Program(s):
BC Employment and Assistance
Web site: www.hsd.gov.bc.ca/bcea.htm
Toll Free:  1-866-866-0800
Helps people look for a job and provides financial help to those who need it. To receive financial assistance, you must be actively looking for a job and carry out an action plan to reach your job goals.
Employment Program for Persons with Disabilities (EPPD)
Web site: www.gov.bc.ca/meia/online_resource/employment_strategy_for_persons_with_disabilities/
Helps individuals with disabilities participate in their communities, pursue their employment goals, increase their self-reliance, and build skills and experience that may lead to employment or volunteer opportunities. Helps persons with disabilities to achieve their potential.
Employment Program of BC
Web site: www.workbc.ca/workbccentres/welcome.htm
290 - 3631 No. 3 Road
Richmond,  BC   Phone:  778-732-0285
Fax:  778-732-0281
Makes it easier for people to find work and provide stability for their families through a range of employment services and supports. Service providers see if a person using EPBC services needs more than self-serve services. If needed, service providers can contact the ministry for a formal referral to the EPBC, where clients can get case management. Ministry staff will complete a new Employment Plan for the client.
Family Maintenance Program
Web site: www.hsd.gov.bc.ca/publicat/bcea/fmp.htm
Toll Free:  1-866-866-0800
Helps people who receive income assistance to get child or spousal support payments they are entitled to.
Self Serve Assessment and Application Tool
Web site: www.weborientation.gov.bc.ca
Toll Free:  1-866-866-0800
For those who are thinking about applying for BC Employment and Income Assistance. Learn about the process of applying and the eligibility requirements. Offers a rough estimate of how much you might be eligible for each month. Available 24 hours a day, seven days a week.

Minoru Aquatic Centre
7560 Minoru Gate
Richmond,  BC    V6Y 1R9   (Map)
Web site: www.richmond.ca/aquatics
Phone:  604-238-8020
Fax:  604-718-8025
E-mail: aquatics@richmond.ca

Minoru Aquatic Centre has swimming pools, whirlpools, diving boards, a rope swing, sauna, exercise room, and a large shallow pool with hydro jets. Call 604-276-4300 for the public swim information and course registration.


Minoru Arenas
7551 Minoru Gate
Richmond,  BC    V6Y  1R8   (Map)
Web site: www.richmond.ca/arenas
Phone:  604-238-8465
Fax:  604-718-8475
E-mail: arenas@richmond.ca

Offers ice skating lessons, public roller skating, inline skating lessons, and more. There are two rinks, with ice from September to April and dry floors from April through August. Please call 604-276-4300 for skating schedules, information, and skating lessons. Call 604-448-5366 for facility rentals.


Minoru Place Activity Centre
7660 Minoru Gate
Richmond,  BC    V6Y 1R9   (Map)
Web site: www.richmond.ca/parksrec/seniors/minoruplace/minoru.htm
Phone:  604-238-8450
Fax:  604-718-8462
E-mail: seniors@richmond.ca

An activity centre for seniors ages 55 and older. Activities include billiards, bingo, bridge, crib, mah jong, outings, manicures, and more. Classes offered include art, dancing, and fitness. Membership is $21 per year.

Program(s):
Hearing Clinic
Phone:  604-238-8450
Seniors can discuss their hearing concerns or have their hearing level tested in a free 20-minute hearing test. Runs on the third Thursday of each month from 10:00am to 12:00pm. Call to book an appointment.
Income Tax Clinic
Phone:  604-238-8450
Gives free income tax appointments on select days during March and April for those ages 55 and older with an annual income of $30,000 or less. Volunteers who help complete income tax forms are trained by Revenue Canada.
Manicures and Pedicures
This service is provided every Tuesday, Wednesday, and Thursday for a fee. Call to make an appointment.
Minoru Place Cafeteria
Phone:  604-238-8461
Offers hot meals and snacks at affordable prices. Open to all ages.
Richmond Wellness Clinic and Holistic Health Services
Phone:  604-238-8450
Blood pressure monitoring along with a wide variety of health-related information are available the third Wednesday of every month, from 9:00am to 11:30am. Services are free of charge. Holistic health services are also available for a fee. Call 604-238-8450 to book appointments for Reflexology, Reiki, manicures, pedicures, and more.

Monitor King
250 - 2851 Simpson Road
Richmond,  BC    V6X 2R2   (Map)
Web site: www.monitorking.com
Phone:  604-270-2677
Fax:  604-270-2630
E-mail: info@monitorking.com

Repairs, sells, and recycles old monitors and computer parts at low costs. Check the website for more details. Open Monday to Friday, 10:00am to 6:00pm, and Saturday, 10:00am to 4:00pm. Shipping is not provided at the moment.


Multicultural Helping House Society
4802 Fraser Street
Vancouver,  BC    V5V 4H4   (Map)
Web site: www.helpinghouse.ca
Phone:  604-879-3277
Fax:  604-879-3327
E-mail: info@helpinghouse.org

Helps immigrants succeed in Canada. Offers respite housing, newcomer orientation, life skills training, employment networking, income tax return services, social support and form-filling assistance, free workshops on employment standards and Labour Code, mental wellness immigration processes and options, English communication skills, first-aid training, basic financial literacy and computer classes. Services are offered in English, Filipino, and Bangla.


Multiple Sclerosis Society of Canada
1103 - 4720 Kingsway
Burnaby,  BC    V5H 4N2   (Map)
Web site: www.mssociety.ca
Phone:  604-689-3144
Fax:  604-689-0377
Toll Free:  1-800-268-7582
E-mail: info.bc@mssociety.ca

Gives information and support, equipment, education and advocacy to people with MS and their families.

Program(s):
Equipment Provision Program - EPP
Web site: www.mssociety.ca/bc/epp.htm
Phone:  604-689-3144
Fax:  604-689-0377
Toll Free:  1-800-268-7582
E-mail: info.bc@mssociety.ca
Helps lower-income people who have MS get equipment that is medically necessary. Financial criteria apply.
Volunteer Legal Advocacy Program
Lawyers and trained volunteers work to meet the legal and advocacy needs of low-income people with MS. Financial criteria apply.

Nar-Anon Family Groups
Web site: www.nar-anonbcregion.org
Phone:  604-878-8844
E-mail: naranonbc@shaw.ca

Nar-Anon is a worldwide fellowship for those affected by someone else’s addiction. We offer our help by sharing our experience, strength, and hope at weekly meetings. Nar-Anon is a Twelve Step program. The only requirement for membership is that there be a problem of addiction in a relative or friend. Call or check the website for meeting times and locations.


Parent Support Services Society of BC
204 - 5623 Imperial Street
Burnaby,  BC    V5J 1G1   (Map)
Web site: www.parentsupportbc.ca
Phone:  604-669-1616
Fax:  604-669-1636
Toll Free:  1-877-345-9777
E-mail: office@parentsupportbc.ca
Program(s):
Richmond Grandparents Circle
Weekly support and information meeting for grandparents who are looking after their grandchildren while their parents are working or in school. A place for grandparents to meet other grandparents in similar situation, learn from each other, support each other, develop friendships, break isolation, learn of community’s resources and programs, and to have fun.
Richmond Support Circle
Parents talk about how they are feeling about their children and themselves. Find understanding, support, and encouragement to be the best parents they want to be. Circles are free, weekly, and confidential. Open to parents with children ages 0 to 12 and teens. On-site child minding is available. Transportation assistance is available if needed.

Problem Gambling Prevention and Counselling Services
PO Box 9311 Stn Prov Govt
Victoria,  BC    V8W 9N1   (Map)
Web site: www.bcresponsiblegambling.ca
Phone:  250-387-5311
Fax:  250-356-0794
TDD:  604-875-0885
Toll Free:  1-888-795-6111
E-mail: info@bcresponsiblegambling.ca

Provides individual and family counselling on problem gambling. Services are free, and you can call them yourself or be referred to them.


Recycling Council of British Columbia
10 - 119 West Pender Street
Vancouver,  BC    V6B 1S5   (Map)
Web site: www.rcbc.ca
Phone:  604-683-6009
Fax:  604-683-7255
Toll Free:  1-800-667-4321
E-mail: hotline@rcbc.ca
Program(s):
BC Electronics Materials Exchange (BC-EMEX)
Web site: www.bcemex.ca
An free online service that lets you sell, give away, or trade electronic items that you don't want but that may be useful to others. Helps users find uses for electronics. Post requests for items or browse the listings for items available in the area.
RCBC Materials Exchange Program (MEX)
Web site: vancouver.reuses.com
Find free or low-cost furniture, electronic equipment, household goods, and more.

Residential Tenancy Office - Lower Mainland Office North
400 - 5021 Kingsway Avenue
Burnaby,  BC    V5H 4A5   (Map)
Web site: www.rto.gov.bc.ca
Phone:  604-660-1020
Toll Free:  1-800-665-8779
E-mail: hsrto@gov.bc.ca

Gives out information to tenants and landlords about their rights and responsibilities under the Residential Tenancy Act. Tries to improve communication between the two sides and offers services to help settle disputes. There are offices in Burnaby and Vancouver.


Richmond Addiction Services Society (RASS)
200 - 7900 Alderbridge Way
Richmond,  BC    V6X 2A5   (Map)
Web site: www.richmondaddictions.ca
Phone:  604-270-9220
Fax:  604-270-9245
E-mail: info@richmondaddictions.ca

Offers counselling for youth and families in Richmond and prevention programs in the community. Services are confidential and free. RASS supports individuals and families who are affected by their own or someone else's substance use or other behavioural addictions.

Program(s):
Aging Well Program
Individual counselling, outreach and community education are available at no cost for Richmond residents. Provides visits and works with families and caregivers. Some of the most common issues are with prescription sedatives, painkillers, and alcohol.
Counselling
Staff give private and confidential counselling to youth, families, and older adults. Requests for clinical services are responded to within 24 hours on weekdays and usually an appointment will be made with the Intake Counsellor for a Planning Session to make an immediate plan to address client needs. If ongoing counselling at RASS is part of that plan, the client will be matched with a counsellor whose style is most likely to fit for that client. Questions and requests for consultation are welcome.
Youth Outreach Counselling
Phone:  604-270-9220
Staff at RASS offer confidential counselling to youth, parents, and families directly or indirectly affected by drug use, or other behavioural addictions. Youth Outreach Counsellors are available for appointments in different locations throughout the community.

Richmond Animal Protection Society (RAPS)
12071 No. 5 Road
Richmond,  BC    V7A 4E9   (Map)
Web site: www.rapsociety.com
Phone:  604-275-2036
E-mail: raps.shelter@telus.net

Richmond Animal Protection Society operates the City of Richmond animal shelter and sanctuary for homeless and abandoned cats.

Program(s):
Thrift Store
140 - 8260 Granville Avenue
Richmond,  BC   V6Y 1P3   (Map)
Phone:  604-244-7529
Sells goods to raise funds for the operation of Richmond Animal Protection Society. Store hours are 10:00am to 5:30pm, Monday to Saturday.

Richmond Arenas Community Association
Web site: www.richmond.ca/arenas
Phone:  604-448-5366
Fax:  604-448-5399
E-mail: arenas@richmond.ca

Call 604-276-4300 for skating schedules, information, and skating lessons. Call 604-448-5366 for facility rentals.


Richmond Art Gallery
180 - 7700 Minoru Gate
Richmond,  BC    V6Y 1R9   (Map)
Web site: www.richmondartgallery.org
Phone:  604-247-8300
Fax:  604-247-8301
E-mail: gallery@richmond.ca

Features international and Canadian artworks. Presents program of exhibitions, workshops, and lectures, as well as outreach programs that focus on contemporary art and art issues. Admission is free.

Program(s):
Art+Tea+Talk
Web site: www.richmondartgallery.org/art-talk-and-tea-RAG.php
Phone:  604-247-8313
E-mail: ktycholis@richmond.ca
On Wednesdays during each exhibition from 10:30am to 11:30am. Community members come to share ideas about art over tea and baked treats. Held 5 times per year. Free drop-in. For current schedule, visit the Gallery website.
Drop-in Drawing for Adults
Web site: http://www.richmondartgallery.org/drop-in-drawing-RAG.php
Phone:  604-247-8313
E-mail: ktycholis@richmond.ca
Free drop-in art program on the first Thursday of the month from 6:00pm to 9:00pm. Suitable for all artistic skill levels, from beginner to professional artist. Some art supplies provided for drawing and collage. Visit website for more information on exact dates of the program. For ages 16+.
Free Family Sunday Program (on-going)
Web site: www.richmondartgallery.org/fs/familysunday.php
Phone:  604-247-8313
E-mail: ktycholis@richmond.ca
A free drop-in art program that offers families the occasion to explore art-making together. On the fourth Sunday of every month from 1:00pm to 4:00pm. No Family Sunday held in December.

Richmond Arts Centre
180 - 7700 Minoru Gate
Richmond,  BC    V6Y 1R9   (Map)
Web site: www.richmond.ca/artscentre
Phone:  604-247-8300
Fax:  604-247-8301
E-mail: artscentre@richmond.ca

Located at the Richmond Library and Cultural Centre. Offers lots of visual and performing arts classes. Workshops are held throughout the year for all ages and skill levels. Call or visit the website for more information.

Program(s):
Art Classes for Children and Adults
Web site: http://www.richmond.ca/parksrec/about/guide.htm
Phone:  604-247-8320
E-mail: mburner@richmond.ca
See the Richmond Recreation and Culture Guide for class details and schedules. The guide is available online or at all Richmond community centres.
Dance Programs
Web site: http://www.richmond.ca/parksrec/about/guide.htm
See the Richmond Recreation and Culture Guide for class details and schedules. The guide is available online or at Richmond community centres.

Richmond Caregivers Drop-In Support Group
6260 Blundell Road
Richmond,  BC    V7C 5C4   (Map)
Phone:  604-271-3646
E-mail: gzradicka@shaw.ca

For caregivers providing short or long-term care to a loved one or friend. Meetings every Friday at 1:00pm in the Sunshine Room at the Rosewood Manor to share ideas and experiences. Complimentary tea and cookies are served. Call Gwen at 604-271-3646 or Hilda at 604-231-1945 for more information. There is no cost to attend, new members are welcomed.


Richmond Centre for Disability (RCD)
100 - 5671 No. 3 Road
Richmond,  BC    V6X 2C7   (Map)
Web site: www.rcdrichmond.org
Phone:  604-232-2404
Fax:  604-232-2415
E-mail: rcd@rcdrichmond.org

Offers information, resources, and support that help and empower people with disabilities to resolve problems they face on a daily basis.

Program(s):
Access Richmond
Web site: www.accessrichmond.ca
E-mail: rich@rcdrichmond.org
Provides information on the accessibility of Richmond. See the website for more information.
After School Connection
E-mail: tom@rcdrichmond.org
An after school activity for children with special needs to enjoy social life and improve through music therapy. One-to-one buddy available. Fee subsidy is available for families with financial hardship.
Children and Youth Summer Camp
E-mail: ella@rcdrichmond.org
Specialized summer camp activities for children and youth with special needs for July and August. Fee subsidy is available for families with financial hardship.
Computer Access and Support Site
E-mail: viet@rcdrichmond.org
Barrier-free access to computer technology and free Internet access.
Information & Networking
E-mail: kathie@rcdrichmond.org
Provides information about services, programs, products, and support available in the community for people with disabilities. Also assists in applications for disability benefits.
Parking Permit for Persons with Disabilities
E-mail: rcd@rcdrichmond.org
An authorized issuer of parking permits for individuals with disabilities to use accessible parking spots.
Peer Support & Social Interaction
E-mail: rich@rcdrichmond.org
A chance to exchange ideas, experiences, and concerns in a comfortable atmosphere. Activities include recreational and social events.
Skills Development
E-mail: rcd@rcdrichmond.org
Offers learning opportunities that support participants and help them develop skills in different areas, such as computer class, English as a Second Language, office skills training, life skills, and more.

Richmond Christmas Fund
190 - 7000 Minoru Boulevard
Richmond,  BC    V6Y 3Z5   (Map)
Web site: www.volunteerrichmond.ca
Phone:  604-279-7035
Fax:  604-279-7038
E-mail: christmasfund@volunteerrichmond.ca

Offers grocery vouchers to registered low-income Richmond residents. Also provides new toys to low-income families with children ages 12 and under, and gift certificates to teens 13 to 15. Also matches registered families with individuals and groups who prepare a customized Christmas hamper for their family. Donations from the community are the basis of this program.


Richmond Family Justice Centre
215 - 7577 Elmbridge Way
Richmond,  BC    V6X 4J3   (Map)
Web site: www.justicebc.ca/en/fam/index.html
Phone:  604-660-3511
Fax:  604-660-3640
Toll Free:  1-800-663-7867

Offers help to families going through separation or divorce with issues relating to child custody, access, guardianship, and child or spousal support. Family Justice Counsellors are trained to help families to try to solve problems out of court. A program of the BC Ministry of Justice, family justice centres offer services for free.


Richmond Family Place Society
8660 Ash Street
Richmond,  BC    V6Y 2S3   (Map)
Web site: www.richmondfamilyplace.ca
Phone:  604-278-4336
Fax:  604-278-4433
E-mail: info@richmondfamilyplace.ca

Provides programs for parents and their children birth to 6, with the addition of siblings up to the age of 12, throughout Richmond. Offers programs for parents with newborn babies to children of kindergarten age. You can register or drop-in to programs at Richmond Family Place on Ash Street and at other locations in the community. Please call for more details. You can register or drop-in to programs at Richmond Family Place on Ash Street and at other locations in the community. Please call for more details.

Program(s):
Dad and Child Breakfast
A weekly breakfast program for dads/male caregivers and their children 0 to 6 years of age. Breakfast will be served followed by playtime. On Saturdays, 9:00am to 10:30am.
Play & Learn Drop-In Program
This informal drop-in for parents with children 0 to 6 years old offers art activities with free play and daily circle time. Drop-in hours are 9:15am to 11:15am from Tuesday, Wednesday and Friday, 1:00pm to 2:30pm on Tuesday and Thursday, 5:30pm to 7:30pm on Wednesday (dinner program is for families with children 0 to 12), and 10:30am to 12:30pm on Saturday. There are a variety of other Play & Learn Drop-In Programs throughout Richmond. Call or visit the website for more information.
Richmond Family Place Thrift Store
Sells used clothing, footwear, toys, books, and small household items. Please contact for hours.

Richmond Food Bank
100 - 5800 Cedarbridge Way
Richmond,  BC    V6X 2A7   (Map)
Web site: www.richmondfoodbank.org
Phone:  604-271-5609
E-mail: info@richmondfoodbank.org

Provides free, healthy food each week to those in need. Please contact for more information.

Program(s):
Grocery Distribution
Provides grocery assistance to low-income families and individuals. On Tuesdays, groceries are distributed in East Richmond at the Peace Church gymnasium (11571 Daniels Road, Richmond) from 3:30pm to 5:00pm. On Wednesdays and Thursdays, groceries are distributed at the Richmond Food Bank from 11:00am to 1:00pm. Evening distributions are every Thursday from 6:00pm to 7:00pm at the Richmond Food Bank.
Nutrition and Literacy for Children
“Feed the Body, Feed the Mind" links healthy eating with reading and development by giving healthy snack packs and story books to children up to 12 years old.
Nutritious Recipe Demonstrations
Demonstrations of delicious, nutritious, and economical recipes based on seasonal vegetables and staple foods that are available at the Food Bank during distribution times.
Play. Learn. Get Ready for School!
Child education staff and volunteers provide preschool children with the skills they need to do well in kindergarten.
Special Needs
For people with special circumstances who need help from the Food Bank but cannot get there, other arrangements can be made to receive food assistance. Please call for information.

Richmond Hospital
7000 Westminster Highway
Richmond,  BC    V6X  1A2   (Map)
Web site: www.vch.ca/find_locations/find_locations/?&site_id=135
Phone:  604-278-9711
Fax:  604-244-5552

A large community hospital serving the needs of residents in Richmond, Delta, and travellers using the Vancouver International Airport and BC Ferries.


Richmond Hospital Auxiliary Thrift Shop
3731 Chatham Street
Richmond,  BC    V7E 2Z4   (Map)
Phone:  604-271-1551

A thrift shop located in the Steveston area that raises funds for the Richmond Hospital. Store hours are 10:00am to 3:00pm, Monday to Saturday. Volunteers are welcomed.


Richmond Ice Centre
14140 Triangle Road
Richmond,  BC    V6W  1B1   (Map)
Web site: www.richmond.ca/arenas
Phone:  604-448-5366
Fax:  604-448-5399
E-mail: arenas@richmond.ca

Offers ice skating lessons, public ice skating, drop-in hockey, and more. There are six rinks, with ice all year round on four rinks and dry floors on two rinks during the summer. For public skate or drop in hockey information, call 604-276-4300. Call 604-448-5366 for facility rentals.


Richmond Mental Health Consumer and Friends Society
200 - 6061 No. 3 Road
Richmond,  BC    V6Y 2B2   (Map)
Web site: www.rcfc-society.org
Phone:  604-675-3977
Fax:  604-214-0947
E-mail: barbara.bawlf@vch.ca

Offers programs and support for people who are dealing with a mental illness. Programs include recreational activities, volunteering, a coffee house, and peer support.

Program(s):
Coffee House
A place to share thoughts, have fun, and play games. Held on Mondays at the Richmond Mental Health team offices, Tuesdays at WAVES from 1:00 to 3:00 pm and Fridays Heron Island Cafe from 1:30pm to 3:30pm.
Peer Support Program
The Peer Support Program and the Chinese Peer Support Program support mental health consumers in their growth and recovery. A referral is necessary. Please visit the website or call Simmy Mok at 604-675-3977 ext.3 for more information.
Therapeutic Recreation
Phone:  604-675-3977
Activities are run by trained staff and include outings. A doctor or mental health professional's referral is needed. A coffee house runs on Mondays from 10:00am to 11:00am. For more information, call 604- 675-3977 ext. 4 to meet with the Recreation Coordinator.
Volunteer Program
Phone:  604-675-3977
E-mail: wai.chan@vch.ca
Volunteers do clerical work, do park clean-up, make greeting cards for seniors, assemble first aid kits, wrap gift packages for non-profit community service, and create crafts. Program runs from 1:00pm to 3:00pm on Wednesdays and a coordinator is available on Fridays from 10:00am to 12:00pm. Referral from a doctor or other mental health professional is necessary. Call Wai Chan (Icy) at 604-675-3977 ext.5 for more information.

Richmond Multicultural Community Services
210 - 7000 Minoru Boulevard
Richmond,  BC    V6Y  3Z5   (Map)
Web site: www.rmcs.bc.ca
Phone:  604-279-7160
Fax:  604-279-7168
E-mail: info@rmcs.bc.ca

Hosts programs, training sessions, and community events to help and encourage multiculturalism, diversity, and inclusiveness in Richmond.

Program(s):
Chai At Chaupal
Web site: www.rmcs.bc.ca
Phone:  604-279-7160
E-mail: info@rmcs.bc.ca
Free program for South Asian seniors to relax, have tea, share ideas and opinions, discuss general topics, and volunteer. Meetings are Mondays from 10:30am to 12:30pm at the India Cultural Centre (8600 No.5 Road) and Tuesdays from 12:00pm to 2:00pm at the Cambie Community Centre Boardroom (12800 Cambie Road).
English Conversation Classes
E-mail: info@rmcs.bc.ca
English conversation classes for immigrant men and women led by qualified teachers. Classes are offered weekly on Tuesday mornings and/or Thursday evenings.
Income Tax Clinics
Web site: www.rmcs.bc.ca
210-7000 Minoru Boulevard
Richmond,  BC   V6Y 3Z5   (Map)
Phone:  604-279-7160
Fax:  604-279-7168
E-mail: info@rmcs.bc.ca
Income tax filing services are offered by trained volunteers to families, seniors, newcomers, and low-income individuals. Runs from March to April.
Information & Referral Services - Settlement Service
Phone:  604-279-7165
E-mail: ashok@rmcs.bc.ca
Offers services to newcomers in 16 different languages. Provides information on housing, settlement, adaptation, transportation, health care, education, and employment. Also provides interpretation and translation and helps newcomers fill out basic forms.
Labour Market Services
Web site: www.rmcs.bc.ca
Phone:  604-248-0433
E-mail: info@rmcs.bc.ca
Offers career planning for newcomer clients and networks with employers and agencies in the BC Community. Provides labour market information, computer use for job searching, a Job Board, as well as classes, workshops, and employment counselling on career planning and job readiness.
LEAD Program
E-mail: info@rmcs.bc.ca
A program held twice a year in February and September held on Tuesday and Thursday afternoons. Encourages involvement and helps immigrant women to gain confidence. Open to immigrant women who wish to share their experiences with other women. A basic level of English is needed.
Multicultural Seniors Group
E-mail: ashok@rmcs.bc.ca
Offers an opportunity for seniors to talk to each other and to learn information in a relaxed and friendly environment. Meetings are held every Wednesday afternoon.
The Safe Harbour Program
Web site: www.iamrichmond.ca
220-4351 No. 3 Road
Richmond,  BC   V6X 3A7   (Map)
Phone:  604-248-0433
Fax:  604-248-0434
These training sessions create an understanding of diversity and inclusion issues as participants learn how diverse community members might experience living in their community. Encourages fair treatment for all, to providing a "safe harbour," and to preparing employees to welcome and celebrate diversity.

Richmond Museum
7700 Minoru Gate
Richmond,  BC    V6Y 1R9   (Map)
Web site: www.richmondmuseum.ca
Phone:  604-247-8300
Fax:  604-247-8341
E-mail: museum@richmond.ca

Free displays show the history and growth of Richmond. The museum also offers many public programs, including walking and bus tours.


Richmond Nature Park Society
11851 Westminster Highway
Richmond,  BC    V6X  1B4   (Map)
Web site: www.richmond.ca/naturepark
Phone:  604-718-6188
Fax:  604-718-6189
E-mail: nature@richmond.ca

This large park is open daily from morning until nightfall. Walk on trails, explore the bog, look at wildlife, and visit displays in the Nature House. There are programs and events all year for all ages. Many Nature Park programs and events are free or by donation. Programs change seasonally. Current program and event listings may be found on the City of Richmond website or in the Parks, Recreation and Culture Guide which is available at the Nature Park or in other Richmond facilities.


Richmond Poverty Response Committee
c/o Richmond Food Bank Society, 100 - 5800 Cedarbridge Way
Richmond,  BC    V6X 2A7   (Map)
Web site: www.richmondprc.org
Phone:  604-205-4700
E-mail: info@richmondprc.org

Helps ease the effects of poverty in the community by focusing on affordable housing, food assistance, and promoting sharing and donating. Meets on the first Thursday of the month September to June from 4:30 to 6:00pm at Richmond Caring Place (7000 Minoru Boulevard, Richmond).

Program(s):
Pilot Project: Richmond Rental Connect
Web site: www.richmondrentalconnect.ca
Phone:  604-205-4700
E-mail: info@richmondrentalconnect.ca
Offers affordable housing registry to help solve Richmond housing crunch. The website has information for landlords, tenants, and homeowners who are considering building a secondary suite. The housing registry for matching landlords and tenants is available online. To access the registry, tenants and landlords must attend a workshop "Building Successful Tenant-Landlord Relations". Workshops on other topics are available. See website for details.

Richmond Public Health
8100 Granville Avenue
Richmond,  BC    V6Y 3T6   (Map)
Web site: www.vch.ca
Phone:  604-233-3150
Fax:  604-233-3198

A team of public health practitioners working in partnership with the community to promote and protect health and to prevent injury and illness. We provide information, education, resources, referrals counselling, therapy support and services for infant, children, youth, seniors and families.

Program(s):
Audiology
Phone:  604-233-3188
Fax:  604-233-3226
Provides hearing assessment and sells hearing aids to Richmond residents of all ages, with priority given to pediatric services. To identify childhood hearing loss as early in life as possible. The Early Hearing program is a provincially mandated program that provides hearing screening to all newborns and diagnostic and treatment services to all infants requiring that service. The School Age Program provides hearing screening to all children attending kindergarten with follow-up services by the Audiology Program.
Baby Days
Phone:  604-233-3150
Bring your baby (up to age 7 months) and meet and learn with other parents, public health nurses, and speakers on health topics. Runs from 1:30pm to 3:30pm on Tuesdays at Thompson Community Centre, and on Thursdays at 8100 Granville Avenue, Richmond from September to December, January to March, and April to June. The Summer Sessions are held on Wednesday and are located at Richmond Public Health, 8100 Granville Avenue, during July and August. No charge.
Baby/Child Health Clinics
Phone:  604-233-3100
Have your child immunized and get information about your child's growth, development, and parenting resources. Clinics are Monday to Thursday, with an evening clinic available on Tuesdays. No charge.
BC Smoking Cessation Program
Toll Free:  811
Free nicotine patch or gum for 12 weeks per calendar year for eligible BC residents. (There may be coverage for stop smoking medications through Fair PharmaCare.)
Breastfeeding Clinic
Phone:  604-233-3150
Public health nurses will help you with breastfeeding concerns or issues and assessment of your baby's growth. Held twice per week from 10:00am to 12:00pm. Call for an appointment. No charge.
Communicable Disease and Harm Reduction
Offers health promotion, protection education, and other information. The Gilwest Clinic provides HIV and Hepatitis C consultations, testings, tracings, and education. Also gives the immunizations at schools.
Dental Program for Children
Phone:  604-233-3150
Offers free dental services for children up to age 5 who do not have a dentist. Starting dental visits around a child’s first birthday is recommended. Call for more information or to book an appointment.
Diabetes Education
Web site: www.vch.ca/garrattwellness
7504 Chelsea Place (Garratt Wellness Centre)
Richmond,  BC   V7C 3S9   (Map)
Phone:  604-204-2007
Fax:  604-204-2017
E-mail: garrattwellnesscentre@vch.ca
Offers individual appointments and group sessions for people learning to live with diabetes or those at risk of becoming a diabetic. Contact your family doctor for a referral. Services are offered in English and Chinese. Translation is also available at Richmond Hospital (7000 Westminster Highway), call 604-244-5163 or fax 604-244-5571.
Garratt Wellness Centre
Web site: www.vch.ca/garrattwellness
7504 Chelsea Place
Richmond,  BC   V7C 3S9   (Map)
Phone:  604-204-2007
Fax:  604-204-2017
E-mail: garrattwellnesscentre@vch.ca
Offers programs, education, and resources to help Richmond residents manage and improve their quality of life. There are different groups and programs, please contact for more information.
Healthy Babies and Families
8100 Granville Avenue
Richmond,  BC   V6Y 1P3   (Map)
Phone:  604-233-3150
Public health nurses offer prenatal and postnatal support and referrals, post-partum depression services and referrals, and resources for families with infants and children ages 0 to 2 years. Offers parent programs, breastfeeding and child health clinics. Call for more information.
Prenatal Education
Teaches about caring for your pregnancy health and preparing for the birth. Fees for classes vary and a prenatal bursary is offered for those unable to afford the classes. Call for more information. Douglas College (604-527-5472) offers prenatal classes at the Richmond Hospital either as a series of classes or as a one-day class. S.U.C.C.E.S.S. (604-279-7180) offers prenatal classes in Cantonese and Mandarin. For the Richmond Hospital Birthing Centre Unit Tour call 604-244-5133.
Quit Smoking Information
Web site: www.vch.ca/your_environment/tobacco_reduction
325 - 8100 Granville Avenue
Richmond,  BC   V6Y 3T6   (Map)
Phone:  604-233-3112
Fax:  604-233-3175
E-mail: smokefree@vch.ca
Provides resources and support to help quit smoking. Please call for information on preventing and reducing tobacco use.
QuitNow
Web site: www.quitnow.ca
Toll Free:  1-877-455-2233
Provides phone, online and text support to reduce or stop tobacco use.
Richmond Immunization Clinic
8100 Granville Avenue
Richmond,  BC   V6Y 3T6   (Map)
Phone:  604-233-3176
Offers a range of immunizations to adults and children. Fees vary, call for more information.
Seniors Falls Prevention Program
8100 Granville Avenue
Richmond,  BC   V6Y 3T6   (Map)
Phone:  604-233-3150
Learn about how to prevent falls and injuries. No charge for services. No referral necessary. Call to speak with a team member.
Smoking Cessation Clinic
Phone:  604-875-4800
Offers free one-on-one education, monitoring and counselling support by a doctor or nurse. Held in the Gordon and Leslie Diamond Health Care Centre at Vancouver General Hospital.
Speech and Language
Phone:  604-233-3228
Fax:  604-233-3221
Speech-language pathologists provide assessment and therapy to children who have trouble talking, understanding others, pronouncing speech sounds, having a healthy voice or talking without repeating words and sounds. No charge for services. Services are available to infants and children until Kindergarten entry. Activities, such as games, books, and toys, are used to assess each child's speech, language, and communication needs, and to help them improve their skills in these areas.
Vancouver Coastal Health Travel Clinic
Phone:  604-736-9244
Visit the Travel Clinic for pre-travel needs including counselling, vaccines and prescriptions. Staffed by Doctors and Nurses specializing in travel medicine. Call to make an appointment.
Youth Clinic
Web site: www.vch.ca
Phone:  604-233-3204
Fax:  604-233-3198
Free and confidential services for youth up to the age of 21. Services include STI testing and treatment, PAP testing, pregnancy testing and counselling, birth control, emergency contraception, mental health and addiction counselling and referral. Drop-in or appointments available.

Richmond Public Library
Web site: www.yourlibrary.ca
Phone:  604-231-6413
Fax:  604-273-0459

Borrow books, magazines, movies, music CDs, audio books, download eBooks, e-magazines, music and more, for free with a library card. Anyone can get a library card for free. Offers daily family story times and a range of programs in English and Chinese. Free use of library computers for e-mail, research, writing resumes and surfing the Web. Printing, photocopying, and free wireless Internet are available.

Program(s):
Brighouse Branch
Web site: www.yourlibrary.ca
100 - 7700 Minoru Gate
Richmond,  BC   V6Y 1R8   (Map)
Phone:  604-231-6413
Fax:  604-273-0459
This main branch offers a large collection of books, magazines, movies, music CDs, audio books and more. Get help with homework, job searching, consumer information, more. Childrens' librarians are available to help choose the best books for babies, toddlers, and school-aged kids. Free family story times, baby times, and other programs that promote reading and learning. Free access to computers and Internet. Free wireless. Call 604-231-6413 for the Ask Me desk.
Cambie Branch
Web site: www.yourlibrary.ca
150 - 11590 Cambie Road
Richmond,  BC   V6X 3Z5   (Map)
Phone:  604-273-2223
Free family story times, baby times and other programs that promote reading and learning. Offers a popular collection of books, movies, magazines, newspapers, audio books and music CDs for adults and children. Free computer and Internet access. Free wireless.
Ironwood Branch
Web site: www.yourlibrary.ca
8200 - 11688 Steveston Highway
Richmond,  BC   V7A 1N6   (Map)
Phone:  604-231-6468
Free family story times, baby times, and other programs that promote reading and learning. Offers a popular collection of books, movies, music CDs, audio books, magazines, and newspapers for adults and children. The Computer Centre contains a variety of software and provides free Internet access. Free wireless.
Steveston Branch
Web site: www.yourlibrary.ca
4111 Moncton Street
Richmond,  BC   V7E 3A8   (Map)
Phone:  604-274-2012
Free family story times, baby times, and other programs that promote reading and learning. Offers a popular collection of books, movies, music CDs, audio books, magazines, and newspapers for adults and children. Free computer and Internet access. Free wireless.

Richmond Shares
Web site: www.richmondshares.bc.ca
Phone:  604-279-7061
E-mail: richmondshares@shawcable.com

Find free furniture, clothing, sporting goods, and more. If you see an item that interests you, please call or email and a volunteer will get back to you.


Richmond Society for Community Living
170 - 7000 Minoru Boulevard
Richmond,  BC    V6Y 3Z5   (Map)
Web site: www.rscl.org
Phone:  604-279-7040
Fax:  604-279-7048
E-mail: info@rscl.org

For more than 30 years Richmond Society for Community Living (RSCL) has provided exceptional programs and services for infants with special needs and children and adults with developmental disabilities. As Richmond’s largest non-profit social service provider, each year RSCL assists more than 1000 people with developmental disabilities to participate and contribute fully as valued members in the community. RSCL also helps family members to access programs and services to ensure quality of care throughout the lifespan of the individual supported. Referral by the BC Ministry of Children and Family Development or Community Living BC is necessary for most programs.

Program(s):
Adult Day Programs
LIFE Day Services offers program participants the opportunity for social inclusion, recreation, creative expression, life skills development, volunteerism and employment. The goal is to provide adults with developmental disabilities the opportunity for community participation with an emphasis on skill development and support for participants to reach their full potential. Individuals who participate are supported by RSCL staff to access public services and programs; to engage in and contribute to their community. Programs include Avenues, Transitions, Richmond Community Options, and Quantum.
Family Resource Coordination
Phone:  604-219-3411
E-mail: sscully@rscl.org
The RSCL Family Resource Program provides information, resources and support to families that face the extraordinary circumstances that come with having a loved one who has a developmental disability. The Family Resource Coordinator provides referrals for families to access services and programs offered by community partners and can act as an advocate for the family to ensure appropriate continuum of care.
Infant Development Program
Phone:  604-279-7059
E-mail: atsay@rscl.org
The Richmond Infant Development Program (IDP) is a program that provides support to families with infants from birth to 3 years old who are at risk for developmental delay, have a developmental delay, or have an identified condition/diagnosis. IDP Consultants are professionals who support the parent-child relationship and are trained to assist parents in understanding and responding to their baby’s needs. Referrals are made by parents, physicians, public health nurses and other community professionals.
Richmond Handycrew Co-operative
Web site: www.handycrew.ca
Phone:  604-241-4113
E-mail: info@handycrew.ca
Richmond HandyCrew Cooperative (RHCC) creates work opportunities for persons with disabilities, providing training and education for specific skills such as painting, garden maintenance, minor repairs, light carpentry, catering, home maintenance, moving and more. Owned by the employees who are personally interested in the co-op's success, RHCC is committed to building a business that provides quality service to Richmond residents and businesses.
Supported Child Development Program
Phone:  604-279-7010
E-mail: cmclellan-haqq@rscl.org
RSCL’s Supported Child Development Program (SCDP) helps families of children with developmental delays/disabilities to access inclusive child care. The program serves families with children from birth to age 19 years old, partnering with community licensed child care programs to offer a range of options for Richmond families whose children require additional supports to attend child care.
Treehouse Early Learning Centre
Phone:  604-277-8224
Fax:  604-277-8224
E-mail: lmountain@rscl.org
Treehouse is an integrated program offering care for typically developing children and dedicated spots for children with disabilities or who have additional support needs. Treehouse offers both full and part-time preschool and daycare for 25 children ages 2.5 to 5 years.
Youth Connections
Phone:  604-279-7045
E-mail: cbooth@rscl.org
Operating after school weekdays during the school year and for full days during the spring, summer and winter breaks, YC offers school-aged children and teens with a developmental disability the opportunity for social interaction and recreation in a fun and safe environment.

Richmond Wellness Clinics - Healthy Options for Older Adults 55+
Various Community Centres
Richmond,  BC   
Web site: www.richmond.ca/parksrec/centres/westrich/55seniors.htm
Phone:  604-238-8450
E-mail: seniors@richmond.ca

Retired volunteer nurses are available to take your blood pressure and to discuss medications and any other health concerns you may have, all at no cost. Therapeutic touch, reflexology and Reiki sessions are available for a minimum donation of $10.00. These sessions stimulate the flow of energy throughout the body so that healing can take place naturally and the body can relax.


Richmond Women's Resource Centre Association
110 - 7000 Minoru Boulevard
Richmond,  BC    V6Y  3Z5   (Map)
Web site: www.richmondwomenscentre.bc.ca
Phone:  604-279-7060
Fax:  604-279-7069
E-mail: office.rwrc@shawcable.com

Supports and encourages all women to achieve their full potential. Services include information and referral, peer support, a volunteer program, training services, and a resource library. Provides English conversation classes, computer training, a single mother’s support group, a grandmother’s support group, and more. Some programs require membership, for more information please contact us Monday to Thursday 10:30am to 3:30pm. Our office will be closed for the summer from July 4th and will reopen on September 2nd 2014.

Program(s):
Computer Training
Web site: www.richmondwomenscentre.bc.ca/help-groups/workshops/21-individual-computer-lessons
Offers computer training according to the needs of the students. Training provided for Microsoft Office 2010 and internet navigation. Please call for appointment, membership is required.
Computer/Internet Access
Web site: www.richmondwomenscentre.bc.ca/help-groups/programs/15-internet-community-access-program-cap
Free access to a computer. Open Monday to Friday, from 10:30am to 4:00pm.
English Writing
Basic English writing program for women. Meets Tuesdays. You must be a member to participate.
Grandmother's Support Group
Web site: www.richmondwomenscentre.bc.ca/help-groups/support-groups
Meets every other Monday from 9:30am to 12:00pm to talk about the needs of seniors and plan activities.
Hot Ink - Creative Writing for Teens
Web site: www.richmondwomenscentre.bc.ca/help-groups/programs/30-hot-ink-creative-writing-for-teens
A free after-school creative writing workshop/program for teen girls from Richmond. Takes place once a week during school year at Richmond High Secondary.
Income Tax Preparation
Web site: www.richmondwomenscentre.bc.ca/help-groups/support-groups/32-income-tax-preparation
Helps low income people with income tax during the tax season (April).
Ivy Women's Cultural Group
Web site: www.richmondwomenscentre.bc.ca/help-groups/support-groups/17-ivy-womens-cultural-group
Build confidence in this social support group and learn new activities such as yoga, and dance. Held on Saturdays, from 2:00pm to 4:00pm.
Peer Support and Information & Referral
Web site: www.richmondwomenscentre.bc.ca/help-groups/support-groups
Trained facilitators will listen to your concerns and help you find resources in the community. Available by appointment.
Richmond Shares
Web site: www.richmondshares.bc.ca
A program designed to help low-income Richmond families. People can donate quality used goods for recycled use by other Richmond community members in need. All program efforts stay in the community and can help people in need such as new immigrants, refugees, women coming out of transition houses, fire victims, single mothers and fathers, and seniors.
Single Mother's Support Group
Web site: www.richmondwomenscentre.bc.ca/help-groups/support-groups
Exercises and discusses single mother's needs and concerns. Provides moral support. Please contact office for details.
Work Ready Program
Web site: www.richmondwomenscentre.bc.ca/help-groups/programs/14-work-ready-program
A three month intensive work-readiness program that teaches skills like English writing, business correspondence, job search, and interview skills.

Richmond Youth Service Agency (RYSA)
100 - 7900 Alderbridge Way
Richmond,  BC    V6X 2A5   (Map)
Web site: www.rysa.bc.ca
Phone:  604-271-7600
Fax:  604-271-7626
E-mail: info@rysa.bc.ca

Has programs and services that respond to the needs of Richmond children, youth, and families. Offers services and programs in Richmond including: counselling for children and youth, a youth centre in Richmond, a career and employment centre for youth, after school programs, volunteering and leadership opportunities, special events and celebrations, and an Aboriginal centre.

Program(s):
Breakfast Club
E-mail: kim.aldridge@rysa.bc.ca
In partnership with Blundell Elementary, we offer breakfast for students twice per week. In addition, the program offers fun, community-building activities and a once-a-month family meal.
Job Options BC Program and Urban Older Workers Program
E-mail: joboptionsbc@rysa.bc.ca
An employment and training program designed to help unemployed local residents find new employment opportunities. There are two streams of the Job Options Program: one for age 18 and up and the Urban Older Workers Program that specializes in job seekers who are 55 and older. The program provides career exploration, skill development, short-term training, a training allowance, and subsidized work experience placements. Participants are provided support both in class and on the job support for up to 6 months. Training allowances can be provided for up to 6 weeks and wage subsidies for up to 12 weeks. Additional resources are available to support participants with start up costs for uniforms, supplies and other materials, as well as transportation.
Richmond Youth Centre (RYC)
E-mail: info@rysa.bc.ca
Offers a drug- and violence-free place for children, youth, and young adults to get together, gain skills, get community resources, and participate in sports and recreational activities. Services include after-school programs, tutoring, drop-in activities, workshops, mentorship and leadership training for youth, spring and summer programs, volunteering and special events.

Royal Canadian Mounted Police (RCMP) - Richmond Detachment
11411 No.5 Road
Richmond,  BC    V7A 4E8   (Map)
Web site: www.richmond.ca/safety/police.htm
Phone:  604-278-1212

Provides policing services to the community and carries out crime prevention programs.


S.U.C.C.E.S.S.
220 - 7000 Minoru Boulevard
Richmond,  BC    V6Y 3Z5   (Map)
Web site: www.success.bc.ca
Phone:  604-279-7180
Fax:  604-279-7188

Offers services both to new immigrants and long-time residents, whether they are Chinese or not.

Program(s):
Chinese Help Lines - Mandarin & Cantonese
Phone:  604-270-8222
Offers help and support to people who feel lonely or in despair because of unemployment, family issues, problems with adapting to local culture, and more. Available seven days a week, from 10:00am to 10:00pm. Please call 604-270-8222 for the Mandarin speaking line and 604-270-8233 for the Cantonese speaking line.
Employment Counselling and Training Program
Phone:  604-231-3344
Fax:  604-231-0345
Offers employment services to EI clients, the unemployed, or immigrants. Programs and services include A Chance to Choose, Active Career Advancement Project, Employment Program of BC, Foreign Credential Recognition Loan Project, Immigrants in Trades Training Initiative, Job Options BC, Self-Employment Program; and Supporting Employers Embracing Diversity.
Family & Youth Counselling Services
Phone:  604-408-7274
Fax:  604-408-7236
Offers counselling services and parenting groups for Chinese Canadian families from Hong Kong, Taiwan, Mainland China, other parts of the world, and locally born Chinese. Languages spoken are Cantonese, Mandarin, and English.
Immigrant Settlement and Integration Programs (ISIP)
Phone:  604-279-7180
Fax:  604-279-7188
Assists new immigrants to learn about Canadian society. Services include: Airport Reception, New Immigrant Orientation Program, Child Care Subsidy Program, Needs Assessment & Referrals, Information & Orientation, Labour Market Information Services, Community Connection Activities, Financial Literacy Education Program, Citizenship Program, and Public Education Program. Services are provided in English, Cantonese, Mandarin, Farsi, Arabic, Punjabi, Hindi, Russian, Spanish and Tagalog.
Language Instruction for Newcomers to Canada (LINC)
Phone:  604-638-9881
Free English language training from CLB Level 1-8 will be provided for adult newcomers.
Moving Ahead Program (MAP)
Phone:  604-408-7274
Fax:  604-408-7236
MAP offers support to vulnerable immigrants and refugees with multiple barriers through a wraparound approach, where one-on-one case management, groups, workshops and classroom experience for youth are being delivered. The goal of the program is assist the vulnerable population to adapt and integrate into Canada.

Salvation Army - Richmond Corps
8280 Gilbert Road
Richmond,  BC    V7C 3W7   (Map)
Web site: www.salvationarmyrichmond.org
Phone:  604-277-2424
Fax:  604-277-2443
E-mail: richsa@telus.net

An international Christian charity that helps people in need, including families in crisis, single parents, children, seniors, and those experiencing hunger, homelessness, addiction, and abuse.

Program(s):
Advocacy Program
Volunteers help people in need to get the correct services.
Children's Holiday Camp
Registers and sponsors children ages 7 to 12 to attend summer camps at Camp Sunrise on the Sunshine Coast. Contact for more information.
Community Christmas Dinner
Volunteers and local businesses host a community dinner for the less fortunate in December.
Emergency Social Services
Helps individuals and families in need with the basics of food and clothing.
Family Tracing Service
Phone:  778-834-8107
Traces missing persons through Salvation Army branches locally, nationally, and worldwide.
Fire Victim Program
Helps tenants and homeowners without home insurance replace basic clothing, furniture, and household items lost through a fire.
Free Eye Glasses
Refers low-income people who need glasses to Lenscrafters' Vision Care program for help. Must have an eye exam and a prescription ready.
Richmond House
3111 Shell Road
Richmond,  BC   V6X 2P3   (Map)
Phone:  604-276-2490
Fax:  604-276-2490
Offers emergency shelter for up to ten homeless men. Bed and three daily meals are provided. Maximum stay is 30 days. Opens 24 hours, 7 days a week throughout the year.
Weekly Free Community Lunch
A free, nutritious meal is offered to the community every Thursday at 12:30pm (except during the summer months). The meal is prepared and served by volunteers. All are welcome.

School District 38 - School Board Office
7811 Granville Avenue
Richmond,  BC    V6Y 3E3   (Map)
Web site: www.sd38.bc.ca
Phone:  604-668-6000
Fax:  604-233-0151
E-mail: questions@sd38.bc.ca

Administers the Public Schools Act from kindergarten through grade 12. School District No. 38 offers Early French Immersion, Late French Immersion, and Montessori Programs. Placement in an Alternate Program will be determined through a district-wide draw process, with sibling priority. Parents/legal guardians new to the district must first register their child in person at their neighbourhood school, then, request and fill out the Alternate Programs application before the draw deadline.

Program(s):
Area Counsellors
Counsellors work with elementary schools, teachers, students, and parents to help with students' social and emotional development. To get help from an area counsellor, speak to the student's teacher or school.
Community Outreach Program
7811 Granville Ave.
Richmond,  BC   V6Y 3E3   (Map)
Phone:  604-816-9491
Fax:  604-233-0551
Helps youth under 19 who have dropped out of school to return to school.
Continuing Education
Web site: http://ce.sd38.bc.ca/
Phone:  604-668-6123
Fax:  604-233-0152
Offers many courses for adults for general interest, personal and family development, to improve grades, or to gain skills for jobs. Call 604-668-7899 for information about completing high school or improving grades. Call 604-668-6123 to learn about other programs.
English as a Second Language (ESL)
Phone:  604-668-6055
Fax:  604-233-0521
Courses run all year. Day and evening classes are held throughout Richmond. Fees vary, from free to a low cost that covers expenses.

Scrap-It Program
105-3031 Viking Way
Richmond,  BC    V6V 1W1   (Map)
Web site: www.scrapit.ca
Phone:  604-273-8552
Fax:  604-273-8550
Toll Free:  1-855-377-7717
E-mail: info@scrapit.ca

The BC SCRAP-IT® Program is a voluntary early retirement vehicle program that provides incentives to help British Columbians replace higher polluting vehicles with cleaner forms of transportation.


Screening Mammography Program of BC - Richmond Hospital
7000 Westminster Highway
Richmond,  BC    V6X 1A2   (Map)
Web site: www.smpbc.ca
Phone:  604-244-5505
Toll Free:  1-800-663-9203

Offers regular screening mammograms (breast x-rays) to eligible BC women ages 40 and up. Results are mailed. Call to make an appointment.


Sea Island Community Centre
7140 Miller Road
Richmond,  BC    V7B 1L4   (Map)
Web site: www.seaisland.ca
Phone:  604-238-8000
Fax:  604-718-8001
E-mail: seaisland@richmond.ca

Offers programs for children, youth, and adults of all ages. There is a community hall and playground. Tennis courts and Burkeville Park are nearby.


Self Management Programs
210 - 4907 Chisholm Street
Ladner,  BC    V4K 2K6   (Map)
Web site: www.selfmanagementbc.ca
Phone:  604-940-1273
Fax:  604-940-2099
Toll Free:  1-866-902-3767
E-mail: selfmgmt@uvic.ca

This free six-session workshop is offered regularly in Richmond by the University of Victoria with resources from the BC Ministry of Health Services. Gives information and teaches strategies to help cope with day-to-day physical and emotional difficulties. A reference book is given at no cost. Programs are led by trained leaders who have chronic conditions themselves. Workshops are taught in groups of 10 to 16 and significant others are welcomed.

Program(s):
Active Choices
Phone:  604-522-1492
Toll Free:  1-877-522-1492
E-mail: angela.activechoices@shaw.ca
Free six-month, one-to-one telephone support program to encourage regular physical activity for adults. Delivered via telephone and mail by trained telephone coaches. This program is evidence-based and proven to increase physical activity as well as satisfaction with body function and appearance. The Centre on Aging, with resources from the BC Ministry of Health Services, offers these workshops in Richmond.
Arthritis/Fibromyalgia Self-Management Program
For people with arthritis and/or fibromyalgia.
Chronic Disease Self-Management Program
For people with any ongoing health issues. Available in English, Chinese and Punjabi.
Chronic Pain Self-Management Program
For people with chronic pain.
Diabetes Self-Management Program
For people with type 2 diabetes. Available in English, Chinese and Punjabi.
Online Chronic Disease Self-Management Program
Web site: www.selfmanage.org/onlinebc
E-mail: bc@selfmanage.org
For people with any ongoing health issues. Workshops are easy to follow and take place entirely online. Participants can take part using any computer with an Internet connection, even a dial-up connection. With up to 25 people in each workshop group, interactive sessions are posted each week for six weeks. Participants choose when to log on two or three times a week for about two hours a week, staying nameless on a safe website. Participants set their own goals and make a step-by-step action plan to help them feel better and start doing the things they want to do again.

Seniors Services Society
750 Carnarvon Street
New Westminster,  BC    V3M 1E7   (Map)
Web site: www.seniorsservicessociety.ca
Phone:  604-520-6621
Fax:  604-520-1798
E-mail: info@seniorsservicessociety.ca

Provides information and support to senior clients in the Lower Mainland. Offers special services for seniors in New Westminster only. See the website for more information or to view the Seniors Housing Directory.

Program(s):
Housing Directory
E-mail: info@seniorsservicessociety.ca
A directory of seniors housing in BC. See the directory online at www.seniorsservicessociety.ca.
Housing Services
E-mail: housing@seniorsservicessociety.ca
Offers housing counselling, outreach services, and an emergency temporary housing program (cost geared towards income). Call for more information.
Information and Referral
E-mail: info@seniorsservicessociety.ca
Get information and referral services by phoning in or in person. Get help with filling out forms and taxes (March and April).
Meals Programs
E-mail: support@seniorsservicessociety.ca
Hot low-cost meals are delivered to New Westminster who cannot cook because of age, disability, or illness. Also offers a reasonable cost Lunch and Dining Club, where transport and meals are provided for seniors.

Service BC
Web site: www.servicebc.gov.bc.ca
Phone:  604-660-2421
TDD:  604-775-0303
Toll Free:  1-800-663-7867
E-mail: SDOWebmaster@gov.bc.ca

Provides phone access to basic government information on behalf of ministries, Crown Corporation, and public agencies. Hours of operation are 7:30am to 5:00pm, Monday through Friday.


Service Canada Centre (Richmond)
350 - 5611 Cooney Road
Richmond,  BC    V6X 3J6   (Map)
Web site: www.servicecanada.gc.ca/cgi-bin/hr-display.cgi?rc=5912&ln=eng
Phone:  604-273-6431
Fax:  604-666-1119
TDD:  1-800-926-9105
Toll Free:  1-800-622-6232

Helps with job searching and career planning, and can provide information about employment insurance and help with applying for a social insurance number.

Program(s):
Compassionate Care Benefits
Web site: http://www.servicecanada.gc.ca/eng/ei/faq/faq_compassionate_care_individuals.shtml
If you have been absent from work to care for a family member who is at risk of dying within 26 weeks, you may be able to apply for these benefits to make up for your regular weekly earnings from work.
Employment Insurance (EI)
Web site: www.servicecanada.gc.ca/eng/sc/ei/index.shtml
Offers temporary income support to those who are between jobs. Sickness, childbirth, parenting, or a family member who is gravely ill with a significant risk of death who requires care or support can be qualifications for Employment Insurance.

Skills Connect for Immigrants Program
110 - 6651 Elmbridge Way
Richmond,  BC    V7C 5C2   (Map)
Web site: www.skillsconnect.ca
Phone:  604-273-7600
Fax:  604-273-1177
Toll Free:  1-877-277-4832
E-mail: info@skillsconnect.ca

Aims to provide immigrants who are permanent residents of BC with opportunities to access the resources, support, and know-how necessary to find paid employment.


Social Planning and Research Council of British Columbia Society (SPARC BC)
4445 Norfolk Street
Burnaby,  BC    V5G 0A7   (Map)
Web site: www.sparc.bc.ca
Phone:  604-718-8520
Fax:  604-736-8697
Toll Free:  1-888-718-7794
E-mail: info@sparc.bc.ca

Works with communities to build a just and healthy society for everyone. Issues parking permits for people with disabilities and offer educational workshops for community development.

Program(s):
Parking Permit Program for People with Disabilities
Web site: www.sparc.bc.ca
Phone:  604-718-7744
Toll Free:  1-888-718-7794
E-mail: permits@sparc.bc.ca
SPARC BC issues parking permits for people with disabilities in all areas of BC. Download an application form from the website.

SOS Children's Village BC
102 - 5830 176A Street
Surrey,  BC    V3S 4H5   (Map)
Web site: www.sosbc.org
Phone:  604-574-2964
Fax:  604-574-2967
E-mail: office@sosbc.org

SOS Children's Village BC offers long term care and support to children in foster homes.

Program(s):
SOS Children's Village BC Thrift Store
Web site: www.sosbc.org
3800 Moncton Street
Richmond,  BC   V7E 3A6   (Map)
Phone:  604-274-8866
E-mail: barbhigh57@gmail.com
Located in Steveston and accepts donations of clean, gently used articles for resale. Store hours are 10am to 4pm, Monday to Saturday and 10am to 3pm on Sunday. Volunteer inquiries are welcome. Additional location in Kerrisdale (2319 West 41st Avenue, Vancouver).

South Arm Community Centre
8880 Williams Road
Richmond,  BC    V7A 1G6   (Map)
Web site: www.richmond.ca/southarm
Phone:  604-718-8060
Fax:  604-718-8065
E-mail: southarm@richmond.ca

Offers programs for people of all ages. There is a gym, fitness centre, games room and other facilities, as well as a Community Police Station.

Program(s):
Seniors' Saturday Afternoon at the Movies
Phone:  604-718-8070
E-mail: sau2@richmond.ca
Bring a non-parishable food item for donation to the Food Bank and enjoy a movie for free. Movies are played from 2:00pm-4:00pm every 2nd and 4th Saturday of the month.
Seniors' Wellness Clinic
Phone:  604-718-8070
Volunteer health care professionals and other trained volunteers provide blood pressure checks and other health related services. Educational and community information are also provided. Massage and manicure appointments are available. Takes place from 9:30am to 12:00pm on the second Friday of every month from September until June. Seniors are welcome to drop in.

South Arm Pool
10100 South Arm Place
Richmond,  BC    V7A  2E1   (Map)
Web site: www.richmond.ca/aquatics
Phone:  604-718-8035
E-mail: aquatics@richmond.ca

An outdoor family pool with two water slides, a large picnic area, and a wading pool for children. Open during the summer months. Free admission for children under 2 years old. Call or check the website for fees.


St. Alban's Anglican Church
7260 St. Alban's Road
Richmond,  BC    V6Y 2K3   (Map)
Web site: www.stalbansrichmond.org
Phone:  604-278-2770
Fax:  604-278-3384
E-mail: office@stalbansrichmond.org

English Sunday service at 8:30am and 10:00am.

Program(s):
Pastoral Counselling
A minister is available for counselling, please call to make an appointment.
Weekly Free Community Meal
A safe, friendly, and welcoming place to share a meal with children, youth, and adults every Tuesdays at 5:30pm. Everyone is welcome. Runs September through the end of June.

St. Vincent De Paul Society
1738 East Hastings
Vancouver,  BC    V5L 1S5   (Map)
Web site: www.ssvp-vancouver.ca
Phone:  604-873-1303
E-mail: central@ssvp-vancouver.ca

Helps people in need throughout the year. Offers hampers, food vouchers, toys, and other items as necessary. Runs two stores (2743 Main Street, Vancouver and 1738 East Hastings, Vancouver).


Steveston Community Centre
4111 Moncton Street
Richmond,  BC    V7E  3A8   (Map)
Web site: www.richmond.ca/steveston
Phone:  604-238-8080
Fax:  604-718-8096
E-mail: stevestoncc@richmond.ca

Many programs are offered for people of all ages. There are also tennis courts, basketball courts, a lacrosse box, softball diamonds, a playground, a games room, and much more. The centre has an active teen group, a seniors group, and a pre-school.

Program(s):
Wellness Clinics
Phone:  604-718-8098
Retired volunteer nurses are available to take your blood pressure and to discuss medications and any other health concerns you may have, all at no cost. Therapeutic touch, reflexology and Reiki sessions are available for a minimum donation of $10.00. These sessions stimulate the flow of energy throughout the body so that healing can take place naturally and the body can relax. Clinics take place the first Wednesday of each month from 9am to 11am. For more details please call 604-718-8098.

Steveston Interurban Tram
4011 Moncton Street
Richmond,  BC    V7E 3A8   (Map)
Web site: www.richmond.ca/interurban1220
Phone:  604-238-8081
E-mail: interurban1220@richmond.ca

Free entry to the beautiful light filled building housing the 1220 Interurban Tram, Richmond Museum’s largest artefact. Offers programs for schools and the public. Check the website for upcoming events and programs. Open from July to August everyday except Mondays from 11:00am to 5:00pm. Open from September to June on Saturdays and Sundays from 10:00am to 4:00pm.

Program(s):
1220 Tour
Gives a free tour of the site - 12 things about the 1220 interurban in 20 minutes.

Steveston Museum and Visitor's Centre
3811 Moncton Street
Richmond,  BC    V7E 3A7   (Map)
Web site: www.richmond.ca/stevestonmuseum
Phone:  604-718-8439
E-mail: stevestonmuseum@richmond.ca

Entry is free and donations are appreciated. Offers programs for schools and the public. Check the website for upcoming events and programs. Please call 604-271-8280 for the visitor centre and 604-271-6868 for the post office.


Steveston Pool
4151 Moncton Street
Richmond,  BC    V7E  3A8   (Map)
Web site: www.richmond.ca/parksrec/pools/outdoor.htm
Phone:  604-238-8030
E-mail: aquatics@richmond.ca

This is an outdoor heated pool with a slide and a shallow tot pool. Open from Victoria Day weekend through Labour Day weekend. Call 604-276-4300 or see website for public swim information and schedules.


Tenants' Resource and Advisory Centre (TRAC)
Web site: www.tenants.bc.ca
Phone:  604-255-0546
Toll Free:  1-800-665-1185
E-mail: info@tenants.bc.ca

Learn about your rights and responsibilities as a tenant by calling the free Tenant Infoline.


The Childbearing Society
Web site: www.childbearing.org
Phone:  604-878-1031
E-mail: registration@childbearing.org

Offers community based prenatal classes. Low-income rates are available. Please call or visit website for more information.


The Cinderella Project
315 Mathers Avenue
West Vancouver,  BC    V7S 1H2   (Map)
Web site: www.thecinderellaproject.com
Phone:  604-603-9155
Fax:  604-922-9523
E-mail: info@thecinderellaproject.com

Provides formal clothes to low-income high school graduates, both girls and boys, in Greater Vancouver so they can go to their graduation events with pride. School counsellors, teachers, principals, or social service agencies refer students to the program. A Boutique Day is held in spring where each student selects a gown, suit or tuxedo, shoes, purse, and accessories.


The People's Law School
150 - 900 Howe Street
Vancouver,  BC    V6Z 2M4   (Map)
Web site: www.publiclegaled.bc.ca
Phone:  604-331-5400
Fax:  604-331-5401
E-mail: info@publiclegaled.bc.ca

Gives British Columbians, especially those with special needs, information about the laws that affect their lives. Offers free law classes and publications in many languages.


Thompson Community Centre
5151 Granville Avenue
Richmond,  BC    V7C 1E6   (Map)
Web site: www.richmond.ca/parksrec/centres/thompsoncentre/thompson.htm
Phone:  604-238-8422
Fax:  604-238-8433
E-mail: thompson@richmond.ca

Offers programs for people of all ages. Has a games room, fitness room, gym, playgrounds, and much more. The park has soccer fields, baseball diamonds, basketball courts, tennis courts, and a box for roller hockey and lacrosse.

Program(s):
Seniors' Wellness Clinic
Phone:  604-238-8429
E-mail: aheal@richmond.ca
On the fourth Thursday of each month, retired nurse volunteers can take blood pressure and discuss medications or other health concerns. Other services provided include manicures, pedicures, reflexology, and healing touch. Appointments need to be made ahead of time for these services. The clinic runs from 9:00am to 11:30am.

Touchstone Family Association
120 - 6411 Buswell Street
Richmond,  BC    V6Y 2G5   (Map)
Web site:  www.touchstonefamily.ca
Phone:  604-279-5599
Fax:  604-279-1814
E-mail: info@touchfam.ca

Offers services focused on helping maintain family relationships. These include a range of counselling and support services for family, youth, and children. Referrals to the program are made through the Ministry for Children and Family Development at 604-660-1044.

Program(s):
Community Action Plan for Children (CAP-C)
Groups for parents and children up to six years old to share information, socialize, and learn more about parenting, problem solving and personal development. No referral is necessary.
Family Preservation/Family Reunification
Offers counselling services, crisis intervention, and early intervention to families with difficulties. Also offers counselling work with children and youth, teaches parenting skills, child development, and connects families to available resources. Must be referred by the MCFD, call Richmond Intake Services at 604-660-1044.

TransLink
1600 - 4720 Kingsway
Burnaby,  BC    V5H 4N2   (Map)
Web site: www.translink.ca
Phone:  604-453-4490
Fax:  604-453-4626

TransLink is Metro Vancouver's regional transportation authority responsible for the public transportation in Metro Vancouver.

Program(s):
HandyCard
Web site: www.translink.ca/en/Rider-Guide/Accessible-Transit/HandyCard.aspx
700-287 Nelson's Court
New Westminster,  BC   V3L 0E7   (Map)
Phone:  778-452-2860
E-mail: accesstransit.registration@coastmountainbus.com
People with a permanent disability preventing them from using public transit without help can travel at concession rates with a HandyCard. An attendant can travel free. Application forms are on the TransLink website. With a HandyCard, you can purchase TaxiSavers, which allow you to pay for taxi rides at reduced rates. HandyCards cannot be used on HandyDART transit trips.
HandyDART
Web site: www.translink.ca/en/Rider-Guide/Accessible-Transit/HandyDART.aspx
700-287 Nelson's Court
New Westminster,  BC   V3L 0E7   (Map)
Phone:  778-452-2860
E-mail: accesstransit.registration@coastmountainbus.com
Provides transportation in special vehicles for people who cannot use public transit without assistance due to a physical or cognitive disability.
Lost & Found
Web site: www.translink.ca/en/Customer-Service/Lost-and-Found.aspx
Stadium Sky Train Station, 590 Beatty Street
Vancouver,  BC   V6B 2L3   (Map)
Phone:  604-953-3334
Open Monday to Friday, from 8:30am to 5:00pm. Visit the website to report a lost item.
Taxi Saver
Web site: www.translink.ca/en/Rider-Guide/Accessible-Transit/HandyCard.aspx
Phone:  778-452-2860
A service to HandyDART for people with permanent disabilities who have a HandyCard. To find out more, contact the Access Transit office.
Transit Information
Phone:  604-953-3333
Call for information about bus routes, schedules, and fares. Call seven days a week, between 6:30am and 11:30pm. Website also has a trip planner and maps.

UBC Faculty of Dentistry - Dental Clinic
2151 Wesbrook Mall
Vancouver,  BC    V6T 1Z3   (Map)
Web site: www.dentistry.ubc.ca/dental_clinic
Phone:  604-822-2112
Fax:  604-822-3708

Charges 20 to 40% less than normal rates. Third year, fourth year, and graduate dentistry students perform the dental work. Open from September to late May and closed during winter break from the second week in December to the first working day after New Year's.


Union Gospel Mission
601 East Hastings Street
Vancouver,  BC    V6A 1J7   (Map)
Web site: www.ugm.ca
Phone:  604-253-3323
Fax:  604-253-3496
E-mail: ugm@ugm.ca

Helps those in need with meals, shelter, and clothing. Offers drug and alcohol recovery programs, pastoral services, and a low cost thrift store.

Program(s):
Thrift Stores
671 East Hastings Street
Vancouver,  BC   V6A 1R2   (Map)
Donated items are sold at reasonable cost. The Vancouver store is open Monday to Friday from 9:00am to 4:30pm.

Vancouver Coastal Health - Richmond
7000 Westminster Highway
Richmond,  BC    V6X 1A2   (Map)
Web site: www.vch.ca
Phone:  604-244-5537
E-mail: feedback@vch.ca

Offers a range of public health services, including health promotion, disease prevention, early intervention, acute care, residential care, palliative care, and continuing care in the community.

Program(s):
Abuse, Neglect and Self-Neglect
Web site: www.vchreact.ca
Phone:  604-984-5957
Toll Free:  1-877-732-2899
Responsible for investigating claims of abuse, neglect, and self-neglect of adults living in the Richmond community. Applies to adults who are unable to seek support and assistance due to physical disabilities, illness, disease, injury, or any other condition that affects decision-making. Abuse may include intimidation, humiliation, physical assault, theft, fraud, misuse of a power of attorney, sexual assault, overmedication, withholding needed medication, censoring mail, invasion or denial of privacy, or denial of access to visitors or other basic human rights. Neglect is the failure to provide necessary care, assistance, guidance or attention that causesl harm or substantial damage to or loss of assets.
Client Relations and Patient Care Quality
Phone:  604-244-5209
Acts as facilitators in solving complaints. Does not stand for either the patient or the organization. Instead, the aim is to find a solution by providing information or help.
Interpreters
Phone:  604-675-4099
Toll Free:  1-877-228-2557
The Provincial Language Service provides both face-to-face and phone interpreting for patients who prefer another language. Interpreters follow the standards for professional health care interpreting. Services are available 24 hours a day, seven days a week. Interpreters must be booked by your health care provider. Health care providers can call for spoken languages and sign language (604-736-7012).
Risk Management
Phone:  604-244-5209
Helps VCH - Richmond personnel manage situations and issues in a way that promotes safety and ensures that the risk of harm to clients, staff, and visitors is kept to a minimum.
Translations
Web site: http://vch.eduhealth.ca
Pamphlets have been translated into different languages. Ask health care providers for more information. Translated material is also available online.

Vancouver Coastal Health - Richmond - Continuing Health (see Home Health)

Vancouver Coastal Health - Richmond - Doctors
Web site: www.cpsbc.ca
Phone:  604-733-7758

For a list of family doctors who are taking new patients, call or visit the website.


Vancouver Coastal Health - Richmond - Home Health (formerly Continuing Health)
Web site: www.vch.ca
Phone:  604-278-3361

For clients who have chronic health care problems that impede their ability to be independent. A home visit can be arranged to discuss health care needs.

Program(s):
Adult Day Centre
100 - 6100 Bowling Green Road
Richmond,  BC   V6Y 4G2   (Map)
Phone:  604-272-3237
Case Management
Phone:  604-278-3361
Helps to arrange home support for those who cannot care for themselves because of health problems. Arranges adult day care and respite services. For those who can no longer live independently at home, they can assist in finding different living arrangements. There is a cost for some services.
Home Care Nursing and Rehabilitation
Phone:  604-278-3361
Offer services to those whose needs can safely be met while they remain at home. Arranges home support for those who need help with daily tasks. Offers nursing and rehabilitation consultation and support to care providers and to their adult clients who have physical and cognitive disabilities.
Home Support
Phone:  604-278-3361
Provides help with the tasks of daily living for people who have ongoing health problems, disabilities, or temporary medical or physical problems. Service is delivered by neighbourhood teams within a flexible time frame that is focused on completing the required tasks. The cost of service varies.
Long Term Care Facilities
Phone:  604-278-3361
Offers 24-hour care and supervision for adults who can no longer live independently. To be admitted for long term care services, a person must meet the criteria. Waiting period is approximately six months. There are five complex care homes in Richmond, including Fraserview Immediate Care, Pinegrove Place, Richmond Lions Manor, Rosewood Manor, and Minoru Residence. There is one residential home for younger, disabled adults under age 65: Steveston Residence.
OASIS (OsteoArthritis Service Integration System)
Web site: www.vch.ca/oasis
120 - 6091 Gilbert Road
Richmond,  BC   V7C 5L9   (Map)
Phone:  604-675-3944
E-mail: oasis@vch.ca.
Supports people with any stage of hip or knee osteoarthritis through assessment and education. The assessment requires a physicial referral, but many free education sessions are available without referral.
Subsidized Assisted Living
Phone:  604-278-3361
Includes rental accommodations, hospitality services and personal care. Intended for seniors with low to moderate incomes that need help with personal care. Clients must be assessed and are eligible if they get home support services, are able to make decisions about daily activities, are able to talk and be understood by others but are not managing well in their home with services. Waiting period is 12 months. The two locations are the Courtyard Gardens and SUCCESS Austin Harris Residence.
Volunteer Shopping Programs
Web site: www.volunteerrichmond.ca
190 - 7000 Minoru Boulevard
Richmond,  BC   V6Y 3Z5   (Map)
Phone:  604-279-7020
Fax:  604-279-7038
Works in partnership Volunteer Richmond Information Services to provide grocery shopping assistance for seniors and others with long term health problems maintain their independence and remain in their own homes. There are four types of volunteer shopping available at no cost. Programs include Shop-by-Phone, Group Shopping, and Individual and Personal Shopping.

Vancouver Coastal Health - Richmond - Mental Health and Addictions
Web site: www.vch.ca
Phone:  604-244-5562

Offers numerous mental health and addiction programs to the public. For mental health emergencies, call Richmond Health Emergency Services at 604-244-5562 or call Chimo Crisis Line at 604-279-7070 or go to the Richmond Hospital Emergency Department.

Program(s):
Acute Home Based Treatment Program (AHBT)
An at home treatment option for clients 17 years of age or older with a mental illness, who currently needs acute care. The program is by referral only by a medical professional in the hospital or the community.
Anne Vogel Methadone Clinic at City Centre Health
100 - 8160 Cook Road
Richmond,  BC   V6Y 1T8   (Map)
Phone:  604-233-5699
Treats clients with addictions. Many of the clients also get their medical services at the clinic. Refers to other services such as residential care, detox, other outpatient addiction services, and hospital and outpatient mental health services.
Community Based Support - Pathways Club House
7351 Elmbridge Way
Richmond,  BC   V6X 1B8   (Map)
Phone:  604-276-8834
Contracts with the Canadian Mental Health Association to provide a variety of mental health services. Also liaises with services and programs that serve the Chinese speaking community.
Community Mental Health Programs for Adults
6061 No. 3 Road
Richmond,  BC   V6Y 2B2   (Map)
Phone:  604-675-3975
Offers psychiatric assessment and treatment for adults with a mental illness that prevents with their functioning in the community. Services include case management, outreach, and rehabilitation programs.
Community Mental Health Programs for Older Adults
6061 No. 3 Road
Richmond,  BC   V6Y 2B2   (Map)
Phone:  604-675-3975
Assessment and treatment for older adults with dementia-related behaviour problems or psychiatric and medical needs needing care such as case management and rehabilitation services. Family support and education is also provided. Services are provided on an outreach basis.
Crisis and Help Line - English
120 - 7000 Minoru Boulevard
Richmond,  BC   V6Y 3Z5   (Map)
Phone:  604-279-7070
Provides telephone counselling to people in distress, seven days a week from 8:00am to midnight. Offers support and understanding to help callers identify problem areas and work towards resolving them.
Crisis and Suicide Intervention
120 - 7000 Minoru Boulevard
Richmond,  BC   V6Y 3Z5   (Map)
Phone:  604-279-7077
E-mail: chimo@chimoservices.com
Offers a counselling to people who are experiencing a crisis, at risk of suicide, or have made a suicide attempt. Available to those ages 19 and older. Limited counselling for those under 19 is also available. Offers a support group for those who have lost a friend or family member to suicide.
Early Childhood Mental Health
7000 Westminster Highway
Richmond,  BC   V6X 1A2   (Map)
Phone:  604-278-9711
Helps families who have children 0 to 5 years of age who have challenging behaviours. Provides testing and treatment of a range of behavioural problems including crying, bonding, sleep difficulties, toileting problems, aggression and anxiety. Operates Monday to Thursday, call for hours of operation at extension 4055.
Hospital Inpatient Program
7000 Westminster Highway
Richmond,  BC   V6X 1A2   (Map)
Phone:  604-244-5504
An 18 bed inpatient psychiatry unit providing assessment and treatment to adults with a variety of psychiatric diagnoses who require 24 hour management in hospital. Staff work with the patient, their family, and community supports to give individualized patient-centred care.
Mental Health Emergency Services (MHES)
Phone:  604-244-5562
A mobile service providing community assessment and intervention to individuals experiencing a mental health crisis. Services include assessments, referrals to follow up mental health services, health care professionals or other agencies. Evening and weekend intervention and support are provided to individuals during non-office hours through the crisis line service. Hours of operation are 11:00am - 1:00am, seven days a week.
Needle Exchange Locations
For disposal of used needles in a safe and legal way to reduce the spread of HIV and Hepatitis C and to prevent health complications. Reduces the number of needles in public places and needle-stick injuries. Encourages safer injecting by providing clean water, alcohol wipes, and health information. Clean needles are available in exchange. Locations are at City Centre Health (8160 Cook Road, Richmond, 604-233-5699) and Richmond Public Health (8100 Granville Avenue, Richmond, 604-233-3150).
Peer Support, Mental Health
200 - 6061 No. 3 Road
Richmond,  BC   V6Y 2B2   (Map)
Phone:  604-675-3977
In partnership with the Richmond Mental Health Consumer and Friends Society. Provides a peer support program for mental health consumers. Provides funding which increases the effectiveness of the mental health system while helping mental health consumers develop skills and confidence. Offers a peer support program for Chinese-speaking clients.
Psychiatry Emergency Unit (PEU)
Phone:  604-244-5475
A four bed brief stay (72 hours or less) unit for people experiencing a psychiatric/mental health crisis. Provides mental health and addictions services in an environment. Offers planning, case consultation, and connections with community resources for follow up.
Richmond Addiction Services Society (RASS)
Web site: www.richmondaddictions.ca
200 - 7900 Alderbridge Way
Richmond,  BC   V6X 2A5   (Map)
Phone:  604-270-9220
Provides a variety of services for those who have alcohol, drug, and gambling problems. Helps family members and others who are affected by substance misuse. Services include counselling, education, youth outreach counselling, alternatives to teen school suspension, therapy groups, relapse prevention, public education, seminars and workshops, outreach programs and services, and older adult services.
Richmond Bridge House
Phone:  604-244-7840
A 10-bed residential short stay crisis intervention facility for clients who are experiencing a mental health crisis but do not require an acute psychiatric hospitalization. Clients are cared for 24 hours a day, 7 days a week and can be admitted for a maximum of 14 days. Referrals require a physician assessment prior to acceptance and are screened prior to admission to ensure the facility is able to provide safe care.
Richmond Mental Health and Addictions Housing
Phone:  604-675-3975
Provides different housing services to individuals with severe mental health conditions.
Richmond Mental Health Outpatient Services (RMHOS)
7000 Westminster Highway
Richmond,  BC   V6X 1A2   (Map)
Phone:  604-244-5534
Testing and treatment for adults and older adults with mood and/or anxiety disorders and related problems of living. Group therapy programs and psychiatric consultation and treatment services are offered. Psychiatry Clinics include: reproductive mental health, older adult mental health, and cross-cultural services. Open Monday to Friday.
Richmond School Program
6480 Blundell Road
Richmond,  BC   V7C 1H8   (Map)
Phone:  604-718-4056
Provides school accessed, short to medium term, early intervention treatment services for high-risk elementary school children manifesting psychiatric disturbances. Open Monday to Friday.
Transitions
600 - 8100 Granville Avenue
Richmond,  BC   V6Y 3T6   (Map)
Phone:  604-244-5486
Offers outpatient testing, treatment and advocacy/referral services for adults experiencing substance misuse, mood and anxiety disorders and/or concurrent psychiatric, and substance use disorders. Counselling is available. Open Monday to Friday.

Vancouver Coastal Health - Richmond - Richmond Hospital
7000 Westminster Highway
Richmond,  BC    V6X 1A2   (Map)
Web site: www.vch.ca/find_locations/find_locations/?&site_id=135
Phone:  604-278-9711

The Richmond Hospital is a community hospital serving Richmond, part of Delta, and travelers using Vancouver the International Airport and the BC Ferry System.

Program(s):
Ambulatory Care Services
Phone:  604-278-9711
Services provided at the hospital for people who are well enough to be treated as outpatients including: blood transfusion, intravenous antibiotics, rehabilitation services, cast clinic, hand clinic, dietetic counselling, endoscopy and oncology (chemotherapy) clinic.
Cardiopulmonary and Neurodiagnostic Services
Phone:  604-244-5124
Many tests are offered to help diagnose and treat conditions related to the heart, lungs, muscle and brain. These services can be ordered by your family doctor.
Emergency Department
Open 24 hours a day. Does not answer health questions. If you have questions about health issues contact your Family Physician or BC Nurse Line at 811. If you are experiencing a health emergency you should go to the Emergency Department or call an ambulance (dial 911). Cannot give out information about any patients in the department. If you need information you must call a family member, friend or support person who has been with the patient in emergency.
Intensive Care
For patients recovering from life-threatening illness or injury who require intensive, around-the-clock monitoring and care.
Laboratory
Phone:  604-244-5295
Blood work and other tests ordered by a doctor can be performed on a walk-in basis at the laboratory, located on the main floor of the South Tower.
Medical Imaging Centre
Phone:  604-244-5109
Tests such as CT Scan, x-ray, ultrasound, nuclear medicine, magnetic resonance imaging (MRI), and diagnostic mammography are done in the Milan & Maureen Ilich Medical Imaging Centre at Richmond Hospital. A doctor's order is required for all of the tests done in this department.
Palliative Care
Phone:  604-278-3361
Offers support for people living with a terminal illness. Focus is on providing comfort, quality of life and symptom control rather than cure. The Integrated Hospice Palliative Care program provides end of life care. Staff follow the client from home to the palliative care unit, to the hospice or residential care facility.
Pediatric Unit
Cares for children and youth with both medical and surgical care needs. We encourage parents to "room in" with their children.
Screening Mammography Program of BC
Phone:  604-244-5505
BC women aged 40 to 79 are entitled to a free annual mammogram. Screening mammography is an x-ray test used to detect early breast cancer in women who do not have any symptoms.
Surgical Services
For adults and children include general surgery, ophthalmology (eye), ENT (ear, nose, throat), plastics, vascular, orthopaedics, urology and gynecology. Surgery at Richmond Hospital is arranged by your surgeon's office. The time you spend in the hospital will vary depending on the type of surgery.

Vancouver Community College - Dental Clinic
250 West Pender Street
Vancouver,  BC    V6B 1S9   (Map)
Phone:  604-871-7000
Fax:  604-443-8504

Offers dental care at a lowered fee to children and young adults aged 4 to 21. Also offers a low-cost dental hygiene program for adults. The clinic does not offer fillings or extractions. May take several visits because it is a school setting. Open from September to June. Call for information and appointments.

Program(s):
Denture Clinic
Phone:  604-443-8500
Offers low-cost denture services, including complete and partial dentures, repairs, and relines.

Vancouver Community Network (VCN)
704 - 333 Terminal Ave
Vancouver,  BC    V6A 4C1   (Map)
Web site: www2.vcn.bc.ca
Phone:  778-724-0826
E-mail: help@vcn.bc.ca

Operates free computer terminals in the community. Provides web space, technical support, and Internet services. You can search for public internet access sites in your area, post information online, use message boards, and chat with other users online. To find an access terminal in the area, visit the website. The fax number is 1-855-299-0647.

Program(s):
Internet Services
Web site: www2.vcn.bc.ca/services
Offers free services including domain name hosting, group email accounts, and database hosting for groups. Help is available 10:00 am to 4:00 pm, Monday to Friday.

Veterans Affairs Canada
900 - 605 Robson Street
Vancouver,  BC    V6B 5G4   (Map)
Web site: www.vac-acc.gc.ca
Toll Free:  1-866-522-2122
E-mail: information@vac-acc.gc.ca

Helps veterans and certain others with disability pensions, financial support allowances and health care benefits. Call for counselling or about the benefits available and who qualifies.


Volunteer Richmond Information Services
190 - 7000 Minoru Boulevard
Richmond,  BC    V6Y  3Z5   (Map)
Web site: www.volunteerrichmond.ca
Phone:  604-279-7020
Fax:  604-279-7038
E-mail: info@volunteerrichmond.ca

A non-profit organization that brings people and services together through community information and volunteerism.

Program(s):
Child Care Resource & Referral Centre
151 - 7000 Minoru Boulevard
Richmond,  BC   V6Y 3Z5   (Map)
E-mail: childcare@volunteerrichmond.ca
Offers a free, bilingual referral service for families seeking child care in Richmond, as well as information on the types of child care available and what to look for when choosing a child care provider. Parents can pick up Child Care Subsidy application packages here and get instructions on how to complete them. Topical workshops, short courses, and family child care training are available for parents and child care providers.
Information & Referral Services
Provides community information and referral service. Offers brochures, pamphlets, maps, guides and government forms at Volunteer Richmond in the Richmond Caring Place and at the Community Information and Volunteer Centre located in Richmond Centre. Holds regular Information & Referral Networking meetings for the community. Produces the Richmond Community Services Directory. The online directory is hosted on the Richmond Public Library's website and can be accessed through VRIS' website by clicking on the "Info Richmond!" Button.
Leadership Richmond
Volunteer Richmond Information Services offers three Leadership Richmond programs which, together, are helping to create a thriving and vibrant voluntary sector in our community. Youth Now trains young adults to serve as board members for local non-profit organizations. Richmond Caring Companies promotes corporate volunteering and the creation of sustainable partnerships between the non-profit and business sectors. Community promotes volunteerism and builds community capacity through volunteer management training, workshops, and information services.
Richmond Better at Home - Friendly Visitor
E-mail: betterathome@volunteerrichmond.ca
Volunteer visitors help ensure that seniors living alone don’t have to feel alone. Whether a client wants to watch a movie, play a game, or simply have a conversation, the visitor will be there to offer a listening ear and a friendly face. This is a free service offered in a variety of languages depending on the availability of volunteers.
Richmond Better at Home - Light Housekeeping
Phone:  604-279-7021
E-mail: betterathome@volunteerrichmond.ca
Helps seniors with house cleaning tasks that they are not able to do themselves. Aims to maintain independency for seniors living by themselves. There is a fee for the service, but subsidies are available for low-income clients.
Richmond Better at Home - Transportation
Phone:  604-279-7021
E-mail: betterathome@volunteerrichmond.ca
Screened volunteer drivers transport clients to and from medical appointments, recreational activities community events, and more. While the service primarily operates within Richmond, drivers can also take clients to medical appointments in Vancouver. There is a fee for each ride, with subsidies available for low-income clients.
Richmond Christmas Fund
Phone:  604-279-7035
E-mail: christmasfund@volunteerrichmond.ca
Provides grocery vouchers to registered low-income Richmond residents. Also provides new toys to low-income families with children aged 12 and under, and gift certificates to teens 13-15. The sponsorship program matches registered families with individuals and groups who prepare a customized Christmas hamper for their family. Donations from the community, both financial and of new, unwrapped gifts, are the basis of this program. We are no longer accepting donations of stuffed animals because of health reasons.
Seniors Community Support Services - Community Action Ambassadors
Trained senior volunteers offer peer-to-peer support to others seniors by facilitating public education forums and workshops regarding healthy aging, including mental health issues and the use of alcohol and drugs. Arrangements can be made through Volunteer Richmond Information Services for the Ambassadors to speak at community centers, seniors residences and other public venues in Richmond and Vancouver.
Seniors Community Support Services - Richmond Senior Peer Counselling
Trained senior volunteers offer one-on-one counselling to guide and support their peers through difficult situations such as new living arrangements, relationship concerns, reduced income, bereavement, anxiety, or depression. Sessions take place at the office, the client's home, or other locations. Referrals are accepted from individuals or health care providers, and are screened for appropriateness for the service. Clients are seen for up to 6 months, after which time referrals may be made to other services. Services are offered in a variety of languages depending on the availability of volunteers. Funded by Vancouver Coastal Health.
Seniors Community Support Services - Seniors Information & Referral
Trained volunteers provide free information and referral regarding community services for seniors ages 55 and older. Assists seniors in navigating through government systems and in filling out application forms. Topics include pensions, income tax, citizenship and permanent residency, medical plan, PharmaCare, legal resources, housing, shelter aid for renters, and more. Service is accessible in a variety of language depending on the availability of volunteers. The Seniors Information Line is available to answer questions about benefits and entitlements. To make an appointment with a volunteer Seniors Information & Referral Counsellor or to contact the Seniors Information Line, call 604-279-7020, 9am to 4pm, Monday-Friday. Appointments are available at the Volunteer Richmond office (Caring Place, 190-7000 Minoru Boulevard) and at the South Arm United Church (11051 No. 3 Road). To make an appointment, you must first contact the Volunteer Richmond office. The Richmond Seniors Directory provides community information; printed copies are available annually throughout the city or through VRIS.
Seniors Community Support Services - Volunteer Shopping Programs
Works in partnership with Vancouver Coastal Health - Richmond to provide shopping assistance for seniors and others with chronic health problems. The Shop-by-Phone service is for those who cannot shop for their groceries. Volunteers also assist Continuing Health clients with group shopping or in-person shopping at various locations.
Volunteer Centre
Helps potential volunteers find suitable and rewarding volunteer opportunities. Offers volunteer management training and consultation services to local non-profit organizations. Promotes volunteerism within the community. The Volunteer Match program provides one-on-one assistance to connect individuals with volunteer opportunities. Visit the website and click on the "Volunteer Richmond!" button to view volunteer opportunities.

Watermania
14300 Entertainment Boulevard
Richmond,  BC    V6W 1K3   (Map)
Web site: www.richmond.ca/aquatics
Phone:  604-448-5353
Fax:  604-448-5354
E-mail: aquatics@richmond.ca

This facility is part of the Riverport Sports and Entertainment Complex. Facility features include a 57-metre competition pool, 1- and 3-metre spring boards, plus a 5-metre tower, a wave pool, two waterslides, two whirlpools, a steam room, sauna, fitness centre, a sports therapy clinic, and concession.


West Richmond Community Centre
9180 No. 1 Road
Richmond,  BC    V7E  6L5   (Map)
Web site: www.richmond.ca/parksrec/centres/westrich/wrichmond.htm
Phone:  604-238-8400
Fax:  604-238-8414
E-mail: westrich@richmond.ca

The West Richmond Community Centre is next to Hugh Boyd Secondary School and is located south of Francis Road on No. 1 Road. There are activities for people of all ages.

Program(s):
Seniors' Wellness Clinic
9180 No. 1 Road
Richmond,  BC   V7E 6L5   (Map)
Phone:  604-238-8405
Held on the fourth Wednesday of every month from 11:00am to 1:30pm. Retired nurse volunteers are available to discuss medications and health concerns. Free blood pressure testing is available. Holistic services available with appointment. Please call Donna at 604-238-8405 for appointment times.

Western Institute for the Deaf and Hard of Hearing
2125 West 7th Avenue
Vancouver,  BC    V6K 1X9   (Map)
Web site: www.widhh.com
Phone:  604-736-7391
Fax:  604-736-4381
TDD:  604-736-2527
Toll Free:  1-888-736-7391
E-mail: info@widhh.com
Program(s):
"Lend an Ear" Hearing Aid Loaner Program
E-mail: vkennedy@widhh.com
Operates a hearing aid loan program to assist people who are not able to afford a new hearing aid. To maintain the program, the agency depends on donations of behind-the-ear hearing aids from companies and individuals.
Deaf and Hard of Hearing Seniors Outreach Program (DHHSO)
The program identifies Deaf and Hard of Hearing seniors in the Lower Mainland and provides needed outreach volunteer services for one-to-one companionship, home visits, assistance with transportation, etc.

Western Regional Advocacy Group Society (WRAGS)
370 - 3771 Jacombs Road
Richmond,  BC    V6V 2L9   (Map)
Web site: www.wrags.net
Phone:  604-214-0613
Fax:  604-214-0614
Toll Free:  1-866-949-7247
E-mail: wrags@shaw.ca

Offers free donated beds to the public. Open seven days a week from 12:00pm to 4:00pm. Closed on all statutory holidays.


Working Poor Christmas Fund
c/o City of Richmond, 6911 No. 3 Road
Richmond,  BC    V6Y 2C1   (Map)
Phone:  604-247-4678
Fax:  604-276-4132
E-mail: christmas@richmond.ca

Families are usually referred to this program by community health nurses.


Youth Against Violence Line (YAVL)
Web site: www.youthagainstviolenceline.com
TDD:  604-875-0885
Toll Free:  1-800-680-4264
E-mail: info@youthagainstviolenceline.com

Provides an anonymous and confidential way for young people to prevent or report crimes connected with youth violence, including bullying, peer pressure, and intimidation or threats by a person or a gang. Also offers information and referral regarding youth violence. Toll-free, multilingual service offered 24/7 in BC. Funded by the Province of BC.


YouthInBC.com
763 East Broadway
Vancouver,  BC    V5T 1X8   (Map)
Web site: www.youthinbc.com
Phone:  604-872-3311
Fax:  604-879-6216
TDD:  604-872-0113
Toll Free:  1-866-661-3311
E-mail: youthinbc@crisiscentre.bc.ca

YouthInBC.com (Ages 12-25) provides distressed youth, and those concerned about them, with an opportunity to receive private online chat support, and obtain information and resources from highly trained volunteers (noon - 1AM daily). The Crisis Centre re-launched YouthInBC.com as mobile compliant in 2014. As the only mobile compliant chat service in BC, young people can access YouthInBC.com via handheld and chat one-on-one with a Crisis Centre volunteer.