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Exposure Control Plan – COVID-19

Richmond Public Library is committed to providing a safe and healthy workplace for staff and the public. A combination of measures will be utilized to minimize staff exposure to COVID-19. Our work practices and procedures will protect both our staff and the public who enter our facilities. We will follow direction and controls as specified by the Provincial Health Officer, BC Centre for Disease Control and the local Health Authority’s Medical Health Officer.
Download Printable PDF here .

The library is committed to safety through:

  • Monitoring of branch capacity limits
  • Ensuring physical distancing reminders are in place
  • Requiring mask usage
  • Providing hand sanitizer at all entrances
  • Maintaining clean library spaces with a focus on high touch areas

The library is no longer quarantining materials

We are following the direction of infectious disease experts in our province. The BC Centre for Disease Control (BCCDC) has issued guidelines for libraries which states that the risk of transmission of COVID-19 on library materials is very low and that evidence does not require libraries to quarantine or disinfect items.

This modification allows us to check-in your returns and holds quickly, providing you with the books you want.
If you have concerns about borrowing materials, you can still quarantine your checked out items at home prior to enjoying them.

Customers can visit the Brighouse branch Monday to Friday from 10:00am to 6:00pm, the Ironwood, Cambie and Steveston branches Monday to Friday from 10:00am to 4:00pm and the Brighouse, Steveston and Ironwood branches on Saturdays from 10:00am to 4:00pm.

Quick drop-in service includes access to browsing, picking up holds, checking out books and receiving help from library staff. Capacity limits are in effect and the line-up to enter the library will close 10 minutes prior to closing if capacity limits are reached. To view available services, visit https://www.yourlibrary.ca/limited-service/.

External book returns

Brighouse book returns are open Monday to Friday from 9:00am to 6:00pm daily and Saturdays from 9:00am to 4:00pm.

Steveston book returns are open Monday to Saturday from 9:00am to 4:00pm daily.

Ironwood external book returns are open from Monday at 9:00am until Saturday at 4:00pm.

Cambie external book returns are open Monday at 9:00am until Friday at 4:00pm.

Internal book returns

The internal book returns are now available at the Brighouse and Ironwood branches. Internal book returns at the Steveston and Cambie branches continue to be unavailable until we can safely restore this service.

We want to assure you that no late fines will be charged regardless of due date.

Public computer labs are available at all branches for those who have limited or no access to a computer, the internet, and/or printing. This service is drop-in, first come, first served. Customers may use up to two 45 minute sessions per day. Visit our Public Computers page for dates, times and capacity.

This guide highlights a range of City and community resources available to support individuals and families living in Richmond.

  • Please call 604-231-6404 for library card and account questions.
  • Please call 604-231-6413 or email us for Information Services or for 1-on-1 help from a librarian.

Health information, government announcements and local resources:

How do I stay healthy & well?

Updated July 10, 2020

How can I get financial help?

Updated July 10, 2020

Where can I get help in Richmond?

Updated May 29, 2020

  • bc211 or phone 2-1-1TTY, Text and Chat available
    • Safe Seniors, Strong Communities – a program that matches seniors who need support with non-medical essentials, to volunteers in their community who are willing to help. Phone 2-1-1 or register online if you need help or if you would like to volunteer to help.
  • City of Richmond – updates about affected City programs, services & facilities.
  • Pathways Virtual Clubhouse – hosted on Facebook for people living with mental illness in Richmond.
  • Richmond Cares, Richmond Gives is continuing to serve seniors through its grocery shopping service and friendly-visiting, peer counseling and information and referral services over the phone. Call 604-279-7020 for more information.
  • Richmond Food Bank (5800 Cedarbridge Way) – hampers for individuals and families. Call 604-271-5609 for more information.
  • Richmond Free Community Meals
    • St. Alban’s Church (7260 St Albans Road) – Take-out meals on Tuesdays at 5:00pm & Fridays at 11:30am.
    • Church on Five (10200 No. 5 Road) – Take-out meals on Wednesdays at 6:00 pm.
    • Brighouse Park Pavilion – Bag lunches from Turning Point are available Monday to Thursday from 12:00pm – 1:00pm.
  • Meals To Go are available for purchase Monday to Friday 10:00am – 2:00pm at the Seniors Centre at Minoru Centre for Active Living (7191 Granville Avenue). Call 604-238-8450 for more information.

Who can I talk to?

Updated May 29, 2020

  • Crisis Centre BC – 1-800-784-2433 (24/7). Chat and Youth Chat available.
  • Kids Help Phone – 1-800-668-6868 or text CONNECT to 686868 (24/7).
  • Here2Talk – Counselling and referral for post-secondary students (24/7). Connect online, through the Here2Talk app, or by phone at 1-877-857-3397 or 604-642-5212.
  • Seniors Distress Line – 604-872-1234
  • CHIMO Crisis Line – 604-279-7070
  • BounceBack® – online coaching and support from the Canadian Mental Health Association.
  • Foundry Virtual – expanded virtual mental health programs and services for youth ages 12-24.
  • Wellness Together Canada – mental health and substance use support resources, tools, apps and connections to trained volunteers and qualified mental health professionals.
  • VictimLinkBC – a toll-free, confidential resource for those experiencing domestic violence that is available by phone or email 24 hours a day.
  • Anxiety Canada™ – for resources to help cope with COVID-19 related anxiety.
  • Hope for Wellness – immediate 24/7 mental health counselling and crisis intervention for all Indigenous peoples across Canada.

- It’s all you need to access books, computers, programs, resources and more -

Ebooks & audiobooks

Download popular titles and best-selling digital titles. Richmond Public Library card and Richmond residency required.

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Ebooks for children

Download animated and interactive story books for families and ESL learners. Richmond Public Library card and Richmond residency required.

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Online education

Build skills with video courses on animation, 3D software, business & technology. Richmond Public Library card required.

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Online study guides (Gr. 3-12)

Access tutorials, flash cards, and tests for math, science & English. Progress reporting for parents and tutors are available. Richmond Public Library card required.

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Online video tutorials

Learn the basics for using popular digital resources such as ebooks, social media apps, office software and more.

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Digital newspapers

Read newspapers and magazines online from over 100 countries, available in over 60 languages. Richmond Public Library card required.

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Digital magazines

Browse hundreds of popular magazines including back issues for some. Richmond Public Library card and Richmond residency required.

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Online language learning

Learn from your choice of over 80 languages, with instruction available in over 50 different languages. Richmond Public Library card required.

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Streaming movies & music

Watch TV shows and listen to music on your tablet, smartphone, or computer. Richmond Public Library card and Richmond residency required.

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