At Richmond Public Library, we strive for the highest level of customer service in all areas of the library, including our website www.yourlibrary.ca. When you visit our site, some personal information is collected and used to provide better and more convenient service.
This privacy statement describes what happens when you visit and use our website. This statement abides by the privacy guidelines outlined in the provincial Freedom of Information and Protection of Privacy Act (FOIPPA).
Some areas of the site that ask for personal information include our 1-on-1 Help Form, Library Card Application and the Purchase Suggestion Form. Also, when you register for library programs through our website, your name, contact information, and the program description is recorded in our database. This allows us to verify and secure your spot in the program.
We will not sell or otherwise make available personal information that we have collected about you to outside parties. We may disclose personally-identifiable information in response to a subpoena, court order or a specific request from a law enforcement agency to assist in an investigation, or as required by law. As a public body, we abide by the privacy guidelines outlined in the provincial Freedom of Information and Protection of Privacy Act (FOIPPA).
During library programs and events, library staff may take photos and videos to be used for promotional purposes by the library. If you would prefer not to have your picture taken, please speak to a library staff member. Participants of online programs and events are asked to not take screenshots and/or record programs.
When you visit the library’s website, the web server automatically logs and stores the date and time of your visit; the IP address assigned to your computer; the type and version of the browser you use; the operating system on your computer; and the Web address of the site that referred you to our site. This information is kept for statistical purposes to improve web services.
As the library uses Google Analytics for the purpose of website use analysis, the following statement is mandated by Google’s terms of service:
Please note that if you choose to block Google’s cookie you will not lose any library website functionality as is suggested above.
Our website contains links to external sites not maintained by Richmond Public Library. We are not responsible for the content of external sites or for your privacy when you disclose information to other websites.
All online transactions involving sensitive information, such as your credit/debit card number, are conducted using a SSL (Secure Socket Layer) protocol connection. This connection provides increased security to the information as it is transmitted to our website.
Any significant changes to this privacy statement will be highlighted on the website prior to the change taking effect, to allow time for feedback and comments from the community.
This statement covers privacy on the website. Privacy statements for other areas, such as circulation information, are being developed and will be posted as soon as they are complete.
Last Updated: June 2017.
Richmond Public Library (the “Library”) provides access to the internet, public computer stations, and other electronic devices to:
from UNESCO Public Library Manifesto
The Library’s Public Internet & Technology Policy applies to all types of computers and mobile devices, both owned by the Library and used on the Library’s premises or network.
The Library reserves the right to modify these policies and guidelines when and where appropriate.
As the Internet is an unregulated, worldwide environment, the Library takes no responsibility for the content or quality of information. Customers should be aware that the Internet is not a secure medium and that third parties may be able to obtain information about customers’ activities.
The Library does not manage or filter the content of the information accessed on the internet on its public workstations or Wi-Fi network, with the exception of designated children’s workstations. This policy is in keeping with the Library’s long-standing tradition of providing a safe and welcoming environment for children where they may find materials that are both age-appropriate and of interest to them. However, the Library assumes no responsibility for the accuracy and effectiveness of any installed filter. Unfiltered internet access will continue to be provided in other areas of the Library, and the Library will not limit children’s access to these stations. Parents and guardians are reminded that the restriction of a child’s use of a Library computer, including internet and wireless access, is their responsibility.
The Library provides access to the internet, computers, and other electronic devices because of their overwhelming value to the community. Safe, effective use of the Internet is best achieved when the Library and customers co-operate in providing a learning environment that is safe and comfortable for all. Both the Library and internet/technology customers have responsibilities in this regard.
The Library will:
Library customers must use the internet and technology resources provided by the Library in a responsible, ethical, and legal manner. Customers must comply with all applicable laws, regulations, and library policies, and must not engage in any activity that is illegal, harmful, or interferes with the rights of others.
Improper use of computers will result in suspension of library privileges. Examples of improper use include but not limited to:
The Library cannot guarantee the security of its internet and technology resources. There is a risk that third parties may attempt to access users’ personal information, install tracking devices such as keyloggers, or engage in other malicious activities. Customers should take appropriate precautions to protect their personal information and devices.
The Library reserves the right to monitor and audit all use of its internet and technology resources. Any violation of this policy may result in disciplinary action, up to and including revocation of library privileges and/or legal action.
Customers must respect the confidentiality of any information they may access or receive through the Library’s internet and technology resources, and must not disclose this information to unauthorized individuals.
The library is not responsible for any damages or losses that may arise from the use of its internet and technology resources, including but not limited to loss of data, viruses, or unauthorized access.
Parents and legal guardians are responsible for their children’s use of the Library’s internet and technology resources. The Library recommends that parents or guardians monitor their children’s internet use.
This policy may be updated or amended from time to time as required by changes in technology or applicable laws and regulations. Customers will be notified of any changes and must review and agree to the updated policy before continuing to use the Library’s internet and technology resources.
You will receive warnings at 10 minutes, 5 minutes and 1 minute before the end of your session. Work that is not saved or printed before the end of your session will be lost. Files cannot be saved onto the hard drive of this computer.
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The Richmond Public Library and the City of Richmond are committed to providing a safe, welcoming and respectful environment for all visitors, staff and volunteers.
Unacceptable behaviour may include such conduct as:
Please report unacceptable behaviour to library staff.
All visitors are expected to behave respectfully towards others. Failure to comply with the Code of Conduct may result in being asked to leave, and possible suspension.
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The Richmond Public Library is committed to fostering an environment of respect, tolerance and understanding. Libraries have a responsibility to support a culture that recognizes diversity and fosters social inclusion.
The library strives to deliver inclusive service, recognizing and affirming the dignity of those we serve, regardless of heritage, education, beliefs, race, religion, gender, age, sexual orientation, gender identity, physical or mental capabilities, or income. The library takes action to ensure that people can enjoy our services free from attempts by others to impose values, customs or beliefs.
The Richmond Public Library makes diversity and inclusion a priority in planning and decision making related to staffing, collections and service development.
Library staff will work with our communities to create services that our diverse communities identify as respectful, inclusive and accessible.
The Richmond Public Library Board endorses the Statement on Diversity and Inclusion as set out by the Canadian Federation of Library Associations.
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